Leave a Review Accushield Mobile
VPN problem
I have to turn my VPN off when I use this.
I need the website URL to split the VPN.
It’s a pain to use!KS@sbcglobal
Doesn’t work - useless
I downloaded this app so I can check into my mother’s living facility with a QR code instead of the other way. I was sent a text for the app but when I enter my phone number, I get a message that “my account could not be verified” even though my phone # was in the facility’s system. I emailed the customer support but haven’t heard back yet.Show lessdayann
Very unreliable
Only works about 30% of the time. Usually only shows a gray screen instead of a QR codeHatlock
Developer Response
Hello, we are sorry to hear you're having issues with the Accushield Mobile app. We have not heard of the gray screen issue. Could you please reach out to us at 800-478-5085 ext. 204 so we can help solve your issues? We look forward to hearing from you! -- Accushield SupportDoesn’t work
Won’t send verification code.Joe175
Developer Response
Hi Joe, We are sorry to hear about your issue receiving the verification code. Could you please reach out to us at 800-478-5085 ext. 204 so we can get more information from you and help resolve your issue? -- Accushield SupportDon’t work
I visit every day and multi times a day. I get kicked out of app a lot and have to send for a pass code. It's not working now saying there’s an update. I can’t find the update or it doesn’t work. My phone is set for AUTO UPDATEBarbara Small
Developer Response
Hi Barbara, thank you for taking the time to write a review. We are sorry for the inconvenience the pop up caused. Thankfully, we were able to fix the issue on 7/10. As time permits, please reach out to us at communitysupport@accushield.com with some more details around your other app issues (ex: phone number, communities being visited, etc). We hope to resolve your issues quickly. Thank you, Accushield Support.Horrible app
At Home page the app states there’s a new version on the app and suggests updating. Ummm no I have the latest version. It saved my name and number but will not do anything else. Nothing!!! Cannot find any option to go farther than the home page. Doesn’t prompt me to answer questions as described in the App Store. I think they need to work a lot more on this app before releasing to the public. Very frustrating!!Show lessMijamar
Developer Response
Hello, we are sorry for the inconvenience the pop up caused in our app. We were able to fix the issue on 7/10. However, if the issue persists for you please reach out to us at techsupport@accushield.com so we can assist further. Thank you, Accushield Support.App doesn’t work
I just get a gray screen every time. Much less convenient than checking in at the front desk.Developer Response
Hello, we are sorry to hear you're having issues with the Accushield Mobile app. We have not heard of the gray screen issue. Could you please reach out to us at 800-478-5085 ext. 204 so we can help solve your issues? We look forward to hearing from you! -- Accushield SupportUseless
This app is useless. I can’t use it to sign in or out. I’m probably going to delete it. The whole reason I got the app was so I wouldn’t have to use the kiosk at the facility.Purplepizaz
Developer Response
Hello, we are sorry to hear you're having issues with the Accushield Mobile app. Some customers do not have mobile app turned on at their location, which would not allow for visitors to sign-in or sign-out using mobile. Can you please reach out to us at 800-478-5085 ext. 204 so we can see if that's what the issue is? We look forward to hearing from you! -- Accushield SupportLocked out
Since the last update I can’t use my app. It keeps asking for a Verification Code. Nobody knows anything about a Verification Code. So not being able to use the app(That I Loved Before the Update) it’s a piece of CRAPP.Kicked out
It was lovely when it worked. The update made my app do a spinning signal like a waiting thing and now it wants a Verification Code. Nobody has one. Everybody I’ve talked to said there is no code. So now I’m having to manually sign in. Pitiful. Better rating if you can get mine working again
