Accushield Mobile User Reviews

Accushield, LLC

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Locked out

Since the last update I can’t use my app. It keeps asking for a Verification Code. Nobody knows anything about a Verification Code. So not being able to use the app(That I Loved Before the Update) it’s a piece of CRAPP.

Barbara Small

7 months ago

Kicked out

It was lovely when it worked. The update made my app do a spinning signal like a waiting thing and now it wants a Verification Code. Nobody has one. Everybody I’ve talked to said there is no code. So now I’m having to manually sign in. Pitiful. Better rating if you can get mine working again

Barbara Small

7 months ago

Useless: Doesn’t checkin or checkout

I downloaded the app based on the recommendation of the kiosk at a loved one’s memory care facility. After confirming my name, facility, and visit type the app does nothing.

GraniteMac

8 months ago

Response from developer

Hello, we are sorry to hear of your issue. Can you please reach out to us at techsupport@accushield.com or 800-478-5085 ext. 204 so we can get some more information from you. We look forward to hearing from you! -- Accushield Support

Mixed review

I love that I can sign in relatively quickly when coming to see my family in assisted living. However, I dislike that I can’t edit my profile to remove a facility I no longer visit, and I also dislike that there is a red notification dot on the application tile on my iPhone that won’t go away. The “support” link on App Store doesn’t actually take me to a place where I can ask for help with these issues. Despite all that … if you’re visiting family in a facility that uses this system, yes you should download this app.

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Taigapup

10 months ago

Response from developer

Hi, thank you for your rating and the great feedback. We would love to help figure out what is going on with the red notification icon. As time permits, please contact us at techsupport@accushield.com or 800-478-5085 ext. 204 so we can get some more information from you. We look forward to hearing from you! Accushield Support

Pointless

It doesn’t really save any time, you’re just tapping on your own device instead of theirs. I see no reason for this app to exist.

ThomasAlice

a year ago

Response from developer

Hi ThomasAlice, thanks for your feedback. We are continuing to add additional features into the app and would love to hear from you. If you have any additional feedback to share, please reach out to communitysupport@accushield.com.

Was partially functional now not functional at all

I signed up for this app when my parents moved into assisted-living a year and a half ago. They had the Accu shield kiosk to manually check in visitors at both entrances. The app was supposed to allow check in and check out without manual entry. The app presented a QR code for the kiosk to read. The kiosks were never able to recognize the QR code for entry. I provided this feedback many times, and the facility management could not get shield to do anything about it.

I was able to check out using the app. Now the app does nothing. There is no check in or check out function. No QR code. All I can do is see my visit history and edit the profile. Otherwise there is no actual functionality.

Besides writing this review, there are no feedback or contact options in the app or the Accu shield website. I reinstalled the app several times now I’m removing it again.