Unbelievable
I placed my quarterly order in January as soon as I received the previous receipt. The shipment was due on April 8th-I received no shipment notice after one week and had to call to find out where the shipment was…
The customer service person informed me that they were waiting for the doctor to respond but one of the requests was received.
A few days later I checked the app again only to find out the entire order was canceled!!!
I ‘chatted’ with a person who assured me that they would fax the request back to the doctor ( I was in the doctors office) per my request of 15 minutes. They still haven’t received it after 3 hours. The doctors nurse that handles those requests understands the urgency and has even called Byram to try and straighten it out..
Still no confirmation on this being resolved.
Bottom line- I will not have my continuous glucose monitor.
To me this is simply unbelievable…
The customer service person informed me that they were waiting for the doctor to respond but one of the requests was received.
A few days later I checked the app again only to find out the entire order was canceled!!!
I ‘chatted’ with a person who assured me that they would fax the request back to the doctor ( I was in the doctors office) per my request of 15 minutes. They still haven’t received it after 3 hours. The doctors nurse that handles those requests understands the urgency and has even called Byram to try and straighten it out..
Still no confirmation on this being resolved.
Bottom line- I will not have my continuous glucose monitor.
To me this is simply unbelievable…
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Freaking Nightmare
This app and the website are both a complete nightmare to use. Every time I need to reorder supplies it’s a game which one is going to work, today its neither. This company is inconsistent sometimes I get a text, sometimes a call, and sometimes a email to remind me it’s time to reorder. It would be nice if at least one of the methods would work consistently. If it weren’t for insurance reasons I wouldn’t waste my time with them. If you have a hour and a ton of patience this company is for you. I have run out of both.
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Response from developer
We apologize for your recent experience with the app. If you continue to experience issues, please contact us at mybyramapp@byramhealthcare.com with best way to reach you so that we may assist with placing your reorder.
Robert Teran
I have been unsatisfied with delivery of products. I’ve come close to running out of supplies two out of four times. It took supplies three weeks to get here last time. FEDX seems to be the problem. Byram should consider using UPS or at least allow the customers the choice. I plan to find another provider if this happens again.
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Response from developer
We are sorry to hear delivery of your supplies took longer than expected and will forward your concerns. If you continue to experience issues, please send an email to escalate@byramhealthcare.com
Well..
I haven’t gotten 3 orders in a row now and am on quite literally my last bag. I’ll also add that they don’t appear on my account anymore. I’ve also had issues with Face ID connecting to the account and definitely a laggy interface.
Initial Review.
Rather difficult to get App and set it up (may be due to my age, 75). I spent hours going back and forth between email and the internet browser, trying to enter the requested data. Trying to get tech support left me wondering if such an entity exists, I had no success in reaching them.
After countless hours I was finally successful in getting everything set up. Using the App was great, it was responsive and for the most part, intuitive. Problem, for me, was trying to figure how many units I needed between my previous order and the new 90 day supply. I checked the “90 day” box but didn’t see anything different in the order or any indication that I would be switched to the 90 day. Again, I tried to get help from the “help” button at the bottom of the page but got no reply or response. This is where I am at at this time.
After countless hours I was finally successful in getting everything set up. Using the App was great, it was responsive and for the most part, intuitive. Problem, for me, was trying to figure how many units I needed between my previous order and the new 90 day supply. I checked the “90 day” box but didn’t see anything different in the order or any indication that I would be switched to the 90 day. Again, I tried to get help from the “help” button at the bottom of the page but got no reply or response. This is where I am at at this time.
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Don’t care about their customers
I’m a Type 1 diabetic and order my insulin pump supplies through Byram. I am running very low on cartridges (they were ordered over a week ago. When I called to check, I was told they were on backorder and should be ready to ship the next day. It’s the weekend, so I asked for expedited shipping. Was told no because it’s not their fault. I asked to pay for expedited shipping. Once again, no, because the order was sent to the warehouse already. I’m hoping I don’t run out of supplies before I receive what I need. There was no type of apology. They don’t care that these are necessary medical supplies, not some luxury item. I regret doing business with them.
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Response from developer
Hi KBC300. To protect your private health information, please email us at comments@byramhealthcare.com with your name, address and account number to rectify this issue. Your satisfaction is extremely important to us.
Easy to use, addresses are confusing tho
This app is pretty utilitarian and simple, which is a good thing in this case! I don’t want or need a fancy app that’s gonna need a billion updates and patches for my meds! The thing I always notice and that annoys me, is that if I’m shipping equipment to my doctor, it forces me to update my correspondence address too. It’s a little confusing.
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Responsive to questions and concerns
This group has been responsive to my concerns about failing sensors. I am pleased with the way they handled the situation and was able to help me stay in control of my diabetic management routine. Looking forward to continuing use of their products.
You have to tan through to many steps
It’s a little clumsy but better then the website. Every time I make a small change I have to start back at the first “step”, then continue to step 2-5. It would be better if it picked up where you left off. I added a payment and started back at step 1. I got logged out 2x and had to start at step 1 again.
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Doesn’t work
I’ve been trying to login and sometimes it does and sometimes it does not. When it does, it tends to say it needs to login again when I click a different option at the bottom. Still haven’t been able to check my order. Keep having to go to my computer as I’m unable to successfully login or stay logged in through a session. I’ve checked and I do have the latest version of the app.
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