Sleepio User Reviews

BIG HEALTH LTD

Top reviews

Most RecentHighest RatedLowest Rated

Changed my life

I am in the US and started using Sleepio in September, 2017, when I was 63 years old. I had suffered from insomnia for many decades, and was using Ativan, a benzodiazepine, for about 10 years. My doctor said it was safe and non habit forming, and that she used it herself. When I retired and moved to a new state, my new doctor said I should get off of that pill because it’s more dangerous the older you get. Around the same time, I saw a brief mention about Sleepio in a magazine. I went through the entire program over several months, and soon after, I was completely off of Ativan. I gradually reduced my dosage over several months, and now only use it during international travel with significant time differences. I don’t know if the program is different now, but I found the Community interaction to be crucial for success. Most of the members were from the UK, so it didn’t seem to be used in the US very much. I highly recommend this program. In the UK, it’s covered by the National Health Service. I don’t know if insurance covers it yet in the US. I didn’t pay anything, because I think it may have still been in a testing mode. But it absolutely worked for me. Like other programs (losing weight, getting off drugs or cigarettes, etc) you have to be determined and motivated, and trust the process. Interacting with the community within the app is also key. Best of luck in your journey to better sleep, AuntieHoho.

Show less

HohoAuntie

a month ago

Response from developer

Hello HohoAuntie - Thank you so much for your kind words about Sleepio! We’re glad to hear that the techniques you were introduced to in the program were helpful to you. We hope you continue to see improvements in your sleep. If we can ever be of help in the future, please email hello@sleepio.com. We’re always happy to assist!

Great program, poor app, zero support

The program itself is great, and helped me get my sleep back on track, which has been terrible for years. However, having completed the program, I want to keep using the app to track my sleep, to stay on top of it. The app continually asks each week if I want to change my sleep schedule, and there is no option to make it shorter, only longer. I’d like an option to no longer prompt me to change it, once I’ve found a good set of times. I would also like to start over right now, because I had a recent set back, but there’s no option for that either. But the worst thing is that up until about 1 month ago, it remembered my NHS login, now it forgets every day, and insists on a new login. I tried 3 times to contact support, but have had zero response, not even a “Thank you for your email”. Extremely poor. I give the program 5 stars, the app 3, but support 0.

Update: thanks for your response but I work in the NHS and they don’t make me re-authenticate every day, maybe once per month. And your app was working Ok, until it changed to insisting on daily login only recently.

Also, I tried all the email addresses you said, but no responses, automated or otherwise from any of them.
If you can contact me directly or somehow get someone from support to do that, it would be appreciated.

Show less

timbad2

4 months ago

Response from developer

Hello timbad2 - Thank you for taking the time to review Sleepio. We're sorry to read that the NHS Login procedure is bothersome. It is a policy of NHS Login for independent treatment providers to require automatic log out events at various time markers. Please try writing to support@sleepio.com or hello@sleepio.com from the email address you use with NHS Login and we'd be happy to provide assistance for your other concerns. If you do not receive an automated response when you write to either of the above addresses then it could be a sign that your messages are being marked as spam or suspicious by the email server (Google). If that occurs you can also try writing to support@bighealth.com or hello@bighealth.com

Life changing

This app has dramatically changed my life. I can’t stress enough how grateful I am to have come across it. I know go to bed at 11 and wake naturally at 6.45 feeling rested. I started the course with a sleep score of 1/10 and a sleep efficiency score of 29% - I was depressed and highly anxious, getting sick a lot. Now I feel so much calmer and feel sleepy and good getting into my bed, which I have made into a kind of cocoon space only for sleep. With this app you will get out what you put in folks but there is hope for you! I suffered with insomnia for about 4 years then found this. THANK YOU SLEEPIO

Show less

Rub768

5 months ago

Response from developer

Hello - Thank you so much for your kind words about Sleepio! We’re glad to hear that the techniques you were introduced to in the program are proving helpful to you. We hope you continue to see improvements in your sleep. If we can ever be of help in the future, please email hello@sleepio.com. We’re always happy to assist!

Awful app

Awful app just doesn’t work. Won’t let you create a password or log on. Was recommended by a mental health practitioner and signed up via nhs log in etc but is impossible to get into the app and no one will help. Ridiculously poor. Would recommend sleep cycle though. That’s good, as are the support teams. These people are not. Also really interesting looking at these to see how far downhill the app has gone in the last year.

Show less

Littlemarah

7 months ago

Response from developer

Hello Littlemarah - Thank you for taking the time to review Sleepio. We're sorry to read that you are having trouble logging into the app using NHS Login. This sounds like something we can help with. Please write to support@sleepio.com from the email address you use with NHS Login and we'd be happy to assist.

Gets to the point

This app requires discipline. When I am able to exercise the willpower to follow its guidance, my sleep is greatly improved. I have done some backsliding. But then I see that problems result.
Now, I am following the guidance and my total average sleep per week is increasing between five and 15 minutes. Also, it is nearly always uninterrupted sleep. I have been using the app for six months. It is not a magic bullet quick fix. It requires commitment and consistency.
I have gone from sleeping maybe four hours a night with interruptions to sleeping over seven hours, almost never awakening.
I never could have done this alone. Thank you.

Show less

Ani G

9 months ago

Response from developer

Hello Ani G - Thank you so much for your kind words! We’re glad to hear that the techniques you were introduced to in the program are proving helpful to you. We hope you continue to see improvements in your sleep. If we can ever be of help in the future, please email hello@sleepio.com. We’re always happy to assist!

I want to try it but it won't let me

For some idiotic reason, it won't let you create an account unless it's covered by your insurance plan. I'm willing to pay out of pocket. This is discrimination, pure and simple. Or else stupidity.

hgghhgbhhb

10 months ago

Response from developer

Hello - Thank you for taking the time to review Sleepio. Outside of the UK, access is typically provided by a US-based employer's benefit/wellness package; however, there are other methods to obtain an account. Please write to hello@sleepio.com for more details.

Not Available

I spent over an hour today with my GO explaining my long term sleep disorder with the hope she could refer me to a sleep clinic - ‘Sorry not eligible but what we can recommend are some self referral self help option’ - Sleepio being the primary option available - Thanks Dr I’ll do that then only to find when I try to register I am not in an area covered (E1W).

I am incensed that a GP would recommend something that they have not reviewed availability within their practice area

Show less

Ned*1

a year ago

Response from developer

Hello Ned*1 - We're sorry to hear that you're not located in a covered area; Our team is working with the NHS to extend that area. We do have some sign-up options available outside of the NHS. If you haven't already, please write to us at hello@sleepio.com to discuss.

No Apple Watch Sync

I like the app but it would be so much better if it supported Apple Watch sync. It only syncs with Fitbit.

MrJSN

a year ago

Response from developer

Hello MrJSN - Thank you for taking the time to review Sleepio. We appreciate your valuable feedback and it will be passed along to the relevant teams here. The team is always actively working on improving Sleepio and we expect that linking additional sleep tracking devices will be available soon.

Not Available

The app sounds great but I can’t access it because of where I live in the country and there doesn’t even seem to be a way to pay for it. I think it’d be great to introduce a paid version for those in areas where it’s not accessible, and make it clearer in the app store description it isn’t available for all.

Show less

Jo DDD

a year ago

Response from developer

Hello Jo DDD - We're sorry to hear that you're not located in a covered area; Our team is working with the NHS to extend that area. If you have any further questions please write to us at hello@sleepio.com

Such a shame

I’ve been struggling with sleep issues for many years now. My doctor told me that this app was one of the best to help with my issues. I was super excited to get started. I’ve downloaded the app to then find that the area that I live in isn’t included. I couldn’t find anything that stated this could be an issue. I’ve added myself to your waiting list but don’t know how long I will be waiting. It’s such a shame.

Show less

Sunny Rop

a year ago

Response from developer

Hello Sunny Rop - We're sorry to hear that you're not located in a covered area; Our team is working with the NHS to extend that area. If you have any further questions please write to us at hello@sleepio.com