Fantastic for metro, trams, buses
We used it our whole with great success!!!!
Ticket disappeared
I bought a 48 hour ticket. After less than 24 hours it disappeared from the app. OK I didn’t create an account or take a screenshot of the ticket but I guess I should have. Beware!
Do not use this app.
My first review has been removed. Why? A completely honest review - It was 1 star. So here I go again. This app is a complete scam. I bought a €17.50 ticket. Doesn’t work when I scan! Trying to seek a refund on website but they make it very difficult to do. I’m going to be forced to do a chargeback. Terrible experience. Seeing that there are others with similar experiences, I don’t know why Apple lets this scammy app persist.
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No Issues
We bought the 96 hour pass. Really no issues for us. Occasionally the reader would activate Apple Pay which wouldn’t allow me to tap in. If used a different reader I could tap in and I also found if I had the back of my phone physically on the QR image on the reader it would not activate Apple Pay. So all in all I was happy with the app.
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It’s ok.
I used this app for 4 days in Amsterdam, on trams and Metro.
I found the app to be ok if you’re just wanting a digital solution to carrying a card around with you.
BUT
The readers on the tram don’t always pick up the QR code on your phone. This makes it a pain to click in or out. It’s ok on the tram, usually no one really is that bothered. It might cause issues on Metro especially late at night.
There are too many steps to get to your ticket. You really should be able to put it in your Apple wallet for ease of access. But at the very least it needs to be on the landing page of the app.
Otherwise, it’s ok. But needs a lot of work to make it properly user-friendly.
I will use again next time I’m in Amsterdam.
I found the app to be ok if you’re just wanting a digital solution to carrying a card around with you.
BUT
The readers on the tram don’t always pick up the QR code on your phone. This makes it a pain to click in or out. It’s ok on the tram, usually no one really is that bothered. It might cause issues on Metro especially late at night.
There are too many steps to get to your ticket. You really should be able to put it in your Apple wallet for ease of access. But at the very least it needs to be on the landing page of the app.
Otherwise, it’s ok. But needs a lot of work to make it properly user-friendly.
I will use again next time I’m in Amsterdam.
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App works fine, but major infrastructure issues
Visited Amsterdam for a few days. Seems like half the QR code scanners I used wouldn’t scan my ticket! I was pretty much forced to buy another physical paper ticket.. tourists, avoid the app, just stick to the ticket booths.
Very poor app.
We were tourists in Amsterdam and attempted to use this app to buy a couple of tickets. No luck the tickets would never appear. Everyone associated with this app should be fired. I can't believe how poorly this reflects on Amsterdam.
Poor
Do not bother using this app! On arrival to Amsterdam I purchased a 96 hour tram pass, it worked fine for the first day then completely disappeared from the app! So I paid for a 96 hour ticket that worked for 24 hours, I’ve been completely ripped off….buy a physical ticket on the tram play it safe. Waste of time
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Basically useless
Sells you a ticket then routes you across networks the ticket is not valid for.
Confusing and frustrating and then the help points at the stations you can’t get out of smugly tell you that you’ve got the wrong ticket and you have to go on-line and buy another ticket. Fortunately found a station attendant who took pity on us and let us out. Seen others with same issue and developers response but just not helpful or acceptable.
Barcode rarely works and you are left standing like an idiot trying to get through unattended gates. Or the tram drivers having you try every reader on the tram.
Routing is ridiculous and seemed to ignore the tram stop outside the hotel in favour of walking.
The barcode only surfaces if you click shop and then my tickets.
Developers should be ashamed this is a lousy badly thought through cut and paste job.
Confusing and frustrating and then the help points at the stations you can’t get out of smugly tell you that you’ve got the wrong ticket and you have to go on-line and buy another ticket. Fortunately found a station attendant who took pity on us and let us out. Seen others with same issue and developers response but just not helpful or acceptable.
Barcode rarely works and you are left standing like an idiot trying to get through unattended gates. Or the tram drivers having you try every reader on the tram.
Routing is ridiculous and seemed to ignore the tram stop outside the hotel in favour of walking.
The barcode only surfaces if you click shop and then my tickets.
Developers should be ashamed this is a lousy badly thought through cut and paste job.
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Poor information
The app implies tickets are valid for everything so we caught the train from the airport to central in Amsterdam and we’re told GVB tickets aren’t valid. This needs to be obvious somewhere in the app that the airport doesn’t count. Not happy.
