Madison Reed App User Reviews

Reviews Summary

Top reviews

Best Products for sensitivity

I use to go to hair salons, my head would break out and I’d have to take Benadryl and feel miserable for a couple days. Then I found Madison Reed, No more break outs!
Also I want everyone to know if your hair coloring is coming out it’s not Madison Reed hair coloring, it’s the shampoo you’re using. There are certain shampoos that will take your hair coloring out quicker. Trust me I know, I only use them if I absolutely have to. Like head and shoulders, the blue bottle that treats the scalp(can’t think of it’s name right now), anything that treats the scalp of learned takes coloring out quicker.
So, if you don’t want anymore break outs or sore scalps after coloring, Madison Reed is the product to use. Hoping this helps some people out there that went through what I went through
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The Best!

Quick and easy to navigate. Perfect for everyone

Liz Schimel

Absolutely the best hair color ever!

Great products

The website is very easy to use. Try on color with split screen. I love my hair color !
This is the first time I colored my hair, the color is perfect.

Good app

Very easy to use and helpful

Easy to subscribe, but nearly impossible to cancel/change

I didn’t want to download another app, but was having so much trouble with their website I decided to do it. The app (and website) makes it unnecessarily difficult to change or merge my subscriptions. So much so that It is necessary to cancel subscription and redo with the items one actually wants.For example, if you want to go darker in the winter and later in the summer, good luck easily updating your subscription. There are so many steps to cancel it I don’t even want to set up the correct updated subscription. It is a real bummer because I have been touting Madison Reed for a number of years now but will think twice before setting up a new subscription.
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Not Very Friendly

App: I tried to order more products 4 times yesterday. The order never went through. After clicking submit, the app went to a blank screen. I tried updating my subscription but that option isn’t working either. I’ve deleted the app and reinstalled it. Didn’t help.

Website: So I went to the website today. I just want to check my subscription and order some additional products. The trouble with the website is that I can’t see how many tubes of color I have on my subscription. I tried ordering more products on the website and that option is not working there either. Sigh. Soooo very frustrating.
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Response from developer

Hello Plasticelvis, Our apologies that you encountered this issue. We're happy to help with your subscription and answer any questions you have. You can reach out anytime at https://support.madison-reed.com/

App won’t open

Downloaded the app and all I get is a home page with #Hairgoals that can’t fit across my phone screen in portrait mode. The text wraps on the screen. Turning the phone to landscape fixes the text wrap but still…. Can’t scroll on the screen or see anything else. Based on similar issues from other users I deleted the app.
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Response from developer

Hello XOXO, Our apologies and thanks for letting us know. Our team has resolved this issue. Thank you.

Not an app?

I am not sure if it’s me, but just downloaded the app and all I get is the #Hairgoals. It does nothing else. I have deleted it and re- installed it. Same thing. It’s basically useless.

Easy and convenient

The app makes it so easy for me to manage my account. I was able to schedule a video consultation to confirm I was purchasing the correct color for what I wanted. Highly recommend.

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