Leave a Review Quext IoT Resident
Smart Mode
Smart mode worked for about a week before it stopped running the schedule I created automatically. I have to manually adjust now.Scd8809
Needs an update
I only use this app to adjust the temperature. It’s so difficult to get the temperature I want because it’s too glitchy with the sliding scale. Please change or add the option to change to the +/- or the option to just type the number. It’s faster to grab my fob to unlock the door.LadyLexx
Developer Response
Thank you for your feedback! We will take it into account for future updates.Glitchy
Thermostat glitches out constantly leaving me in the sweltering heat. No idea why anyone likes this.Ven9547875
Developer Response
We are so sorry to hear this! That shouldn't be happening, please contact support@onequext.com with your info and we will try to get this resolved.Not user friendly.
My apartment complex installed these and we all received new key fobs.
The temperature adjuster is so tetchy - there are a million other ways to adjust temp on a touchscreen (using +/- buttons, for example) that is so much easier for app users than the current UI with the sliding scale. The only aspect that I do like about the thermostat is: I love being able to control it remotely.
In terms of accessing my apartment, this app is basically useless. It never finds my lock the first time I click Unlock - I always have to do it twice. Always takes at least 30 seconds. Key fob is always so much faster - even when my arms are full of groceries and my phone is already in my hand.
Quext needs to take some notes from Latch. My sister has it at her apartment complex and it is so much better. I feel like this app was made for an iPhone 5.Show lessBleepBlopBloop
Developer Response
We're sorry to hear you're having troubles with our app, we will keep your suggestions in mind for future updates. Glad you enjoy controlling your thermostat remotely!Easy access to my place
I really like Quext and the convenient way of controlling my apartment temperature and door locks from my phone. I noticed with the new update you can schedule a “Quext Pass” to let your friends/family in without a key at any time.
Overall I dig the app and its simplicity.lbk2020
Developer Response
We love to hear you're happy with our product!Thermostat Control Difficult to Use
I only use this app to adjust the thermostat as I find no utility in the front door unlock function (I just use my key fob). There are several other options that would accomplish the same function of changing the thermostat temperature without the precision required to use the current slider. I hope the developers change this to a +/- feature like a regular thermostat.
I don’t see myself ever using the lock function unless there was a way to check to ensure your door is locked when you aren’t home, or to lock/unlock your door for guests when you’re away.Show lesskrepting
Developer Response
Thank you for your feedback! We will look into this for future updates.Worst locks
The key fob works fine. It’s the app, whenever use it I won’t work. Says too far from lock, even my phone is touching it. I wouldn’t choose to pay, I’m forced by apt complexes. It’s basically crap.stafrose
Developer Response
We love to hear that you're happy with our product! If you're still having trouble connecting your thermostat, please contact your property staff so they can help.More complication than convenience
Recently Broadstone wanted residents to have smart locks and thermostats. I’m sure there weren’t any say so in this matter so most residents came to terms with that decision. The locks aren’t really that smart. You still have to turn the lock when you get inside. It’s the exact method as using a key to turn a lock. I think most people will get use to it so that wasn’t my main complaint. The bigger issue is the smart thermostat that isn’t being so “smart.” We have been trying to turn the AC through the app and the physical thermostat and to no avail nothing has been working. Granted, the apartment isn’t charging residents this month for the items that were installed, but it has been a big issue already. I’m young so I can endure technological difficulties, I just feel bad for elder residents who aren’t tech savvy and are forced into “smart” devices that are causing complications rather than convenience.Show lessRubyRyderz
Developer Response
We are so sorry to hear this! Please reach out to your property staff if your device is not working, or if you need help connecting the app. Our goal is always to maximize efficiency and convenience for our users, we will take into account your experience.Extremely slow and clunky
Unlocking the door is annoyingly slow. I was initially excited when my apartment complex decided to transition to smart locks but this must be one of the worst products/software out there.Maccarino
Developer Response
So sorry to hear this, if you could send your unit and property info to support@onequext.com we will look into this and try to resolve this issue.Not a fan
Our apartment complex installed these while I was at work. I created my account before the instillation of the locks/thermostats. Everything seemed ok. I set up Face ID unlock and a password. Now that I’m home and trying to unlock my door the app is telling me invalid password or email. I’ve updated the app, but that didn’t help. Reinstalled. Nothing seemed to work. So I’m trying to reset my password yet no password reset email has arrived. Which should be immediate. Double-checked my email address and submitted the request again. So here I am, standing outside my apartment waiting for a password reset email for the past 30 minutes.Show lessDastardly Daredevil
Developer Response
Oh no, we are so sorry this is happening to you! Could you please send your unit and property information to support@onequext.com? We will try and fix this for you as soon as possible.
