Leave a Review Quext IoT Resident
Robin
Do not get this app. This was installed at my apartment when I was at work, and when I arrived home I could not get into my unit. The assistant manager had to reset my app and account remotely for it to work properly. I was told there was a problem within the app and the connection between it and the new door lock. It is completely unreliable. Cherry on top - the new thermostat wasn’t working either. Wouldn’t get below 75 degrees and would shut itself off after 60 seconds.
Save yourself the trouble and use a regular, old fashioned key.Show lessRH126738
Developer Response
We are so sorry to hear this is happening! Could you please send your unit and property information to support@onequext.com so we can get this figured out for you ASAP?Last update
Ever since the most recent update, I can’t log in either with my PIN code or facial recognition.MadiA88
Developer Response
Oh no! That shouldn't be happening, please email our support team at support@onequext.com with your property location and unit number so we can figure this out ASAP.Not User friendly
The unlock feature is wildly slow and the temperature feature is so touchy and unreliable. What is the point of an Auto Unlock feature when you still have to turn the knob and can’t verify it’s locked when you aren’t home? When my apartment first announced we were getting electronic locks I was stoked so I could always be assured my door was locked, but nope this doesn’t do that. Just makes me pay more money a month for something I could’ve done just as easily with my $0.50 key. The system is terrible and needs to be reconsidered as an option.Show lesshunaj
Developer Response
Thank you for your feedback, we are sorry to hear you feel this way! We have addressed the temperature feature, it should be more stable with the new app update. Our goal is always to maximize efficiency and convenience for our users, we will take into account your experience.Thermostat control is very shaky
As soon as you remove your finger off the control via app the numbers jump around , you have to be super super steady with it to get it right where you want it. That’s the only thing that could use improvement, maybe a manual input where you type in the desired degree setting would be more user friendly.Show lessZ. Man
Developer Response
Thank you so much for your input, we appreciate your feedback! We have addressed this in our most recent app update so be sure to download the newest version.
