Leave a Review HubbleClub by Hubble Connected
Product doesn’t work
Camera does not pair::;($$&@@??(
Developer Response
Hello! We are sorry to hear you have difficulties setting up the camera. Please email us at supportus@hubbleconnected.com, refer to this review as well as identify your camera model. We will be happy to help you. Thank you, Elena.Loved at first, now I hate it.
When I first got this monitor, it worked great for the first year and a half. Now almost a year after that first 1.5, it is constantly shutting down and always saying offline. Support is useless. I’m over it and going to get a cheap VTECH. They work way better and don’t ever have to worry about it being “down”Show lessKalieHussey
Developer Response
Hello Kalie! We apologize for any issue you might be having. I am afraid, I cannot locate your email in the system. Did you email us at supportus@hubbleconnected.com? Could you please indicate your case number? We'll be more than happy to check this further and help. Kind Regards, Elena.Worst baby cam I’ve had
Return the camera now if you can!!! this cam never seems to want to work. Make sure to purchase the cam with its own monitor if you do go with Hubble as half the time the app doesn’t work and tech isn’t much help on it…. Doesn’t help parents at all! And they keep asking me to upgrade to a paid service — hell no since the free app never works it seemsShow lessWordtotheBird:0
Developer Response
Hello! We apologize for any issue you might be having. Could you send the details of what you are experiencing to our customer support at supportus@hubbleconnected.com? We'll get back to you as soon as possible and will be happy to help. Thank you, Elena.Do not buy
This camera absolutely sucks. The connection between the wifi and the camera is horrible. You have to get a premium account to have more than one person access the camera. Do not buy!Luke-120985
Developer Response
Hello! We are sorry to hear you have issues using your camera and the app. Please check the network speed of your Wi-Fi network and WiFi signal strength of the camera in the app, possibly you need to get a better signal strength. If the issue persists, please email us to supportus@hubbleconnected.com and refer to this review. You can access the app from 2 devices without paid subscription. You need to use the same login details (username and password) to log into the second mobile device. Kind Regards, Elena.SPAMMED WITH ADS
I have the featured turned off to get adds and offers from this app as I don’t want it. They keep sending me push notifications adds RELENTLESSLY.
This needs to stop.dirtyjabs
Developer Response
Hello! We're sorry for the ads. We are always aiming for the best in customer experience, this way whenever there's anything new related to the products and the services, we notify our customers. We will take your feedback into consideration and forward it to the correct department. Should you need any assistance, please do not hesitate to email us at supportus@hubbleconnected.com and we will be happy to help. Kind Regards, Elena.Très difficile à utiliser, pas très user friendly.
Très difficile à utiliser, pas très user friendly.Hgeyjvcfs
Connection issues
The app does connect to the camera device and it will stream video, however, the connection constantly drops (there shouldn’t be WiFi issues here, I’m on 900mbps broadband). It streams perfectly to the parent monitor, just not to this app.
It also only gives snapshot pictures when motion is detected. No 30 second videos like it used to give when I first bought the device.Show lessfishus101
Developer Response
Hello! We are sorry to hear you have issues using your camera and the app. Rebooting the camera, refreshing the camera list in the app should help. If the issue persists, please email us to supportus@hubbleconnected.com and refer to this review. We will be happy to help. Regards, Elena.Works Well When It Works
Pretty decent picture quality for little cameras. I like that it has the ability to zoom in and out, as well as to somewhat pan the area. Had some connectivity issues and had to return/exchange the set a few times but it has been working pretty consistently since.cocolatte_16
Developer Response
Hello cocolatte_16! Thank you for your review! If you have questions or need assistance, please email us at supportus@hubbleconnected.com and we will be happy to help! Regards, Elena.Difficulties, glitches, errors on the app
Difficult to connect the camera to the app. Receiving multiple offline messages even when the cameras online. It will not let me reconnect because it says there’s already device yet, the app says that there’s not a device connected. Very annoying when moving the camera because when oh unplug it you have to do everything all over again.
Update: after 11 months it stops connecting entirely.Show lessPlayersxjssb
Developer Response
Hello Playersxjssb! We are sorry to hear that you have issue using the camera. Please email us to supportus@hubbleconnected.com and refer to this review. We will be happy to help. Kind Regards. Elena.Great camera!
I bought this as a second “nanny cam” because the first one I bought lagged quite a bit, froze at important times, directions weren’t easy to change, it was hard to see different views without freezing or going too far then freezing. It was totally unreliable. This one does also lag a little but it doesn’t do any of the bad stuff the other one does. I can speak on this with no freezing issues. I can see more clearly and much further with this. It detects motion and captures all the right things. It even has a notification setting if my kid leaves the bed, I am notified! I can play music on this to sooth my child. There’s a neat night light with colors and intensity. Best money I’ve spent on a camera!!! I would prefer this outside or through a window more than a doorbell cam!! 4 stars because it’s only the second I’ve tried but 5 stars of the 2.Show lessStefaniLuna
Developer Response
Hello! Thank you for taking the time to write this review. We appreciate your feedback. Please feel free to share this with your retailer as other customers may benefit from it. If you have any questions, please email us at supportus@hubbleconnected.com and we will be happy to help. Kind Regards, Elena.
