Leave a Review HubbleClub by Hubble Connected
Best baby app
The best baby camera that i used so far and easy to install.ThunderCat2108
Developer Response
Hello! Thank you for your review! Please feel free to share this with your retailer as other customers may benefit from it. If you have any questions, please email us at supportus@hubbleconnected.com and we will be happy to help. Kind Regards, Elena.Très bien!
Fonctionne super bien. Très agréable de pouvoir utiliser l’écran qui vient avec mais aussi notre cellulaire pour voir ce qui se passe et aussi pour lui parler et la rassurer! Je recommande fortement!!Lhowritz
Developer Response
Bonjour Lhowritz! Merci beaucoup pour votre avis ! N'hésitez pas à le partager avec votre revendeur car d'autres clients pourraient en bénéficier. Si vous avez des questions, veuillez nous envoyer un e-mail à supportus@hubbleconnected.com et nous serons heureux de vous aider. Cordialement, Elena.Save your money!
This device and the app are the absolute worst. Several times the sensor pad is incorrect, so we removed it, and the camera connection goes out extremely frequently. We've tested the signal in this room to ensure its not our internet.
Moreover, there are no features of value here! Often times the motion sensor doesn't prompt a notification. Just yesterday for example my daughter was sitting in bed for who knows how long until I happened to check on her. This happens daily so I'm constantly having to watch the camera.
The updates are also done overnight, which is awful considering the monitor would be used most when baby sleeps.
Honestly, there are a lot of overpriced baby items out there but I can safely say this has been the worst and most regrettable purchase.Show lessofin01
Developer Response
Hello! We apologize for any issue you might be having. Could you send the details of what you are experiencing to our customer support at supportus@hubbleconnected.com? We'll get back to you as soon as possible and will be happy to help. Thank you, Elena.Great camera and app for price
Bought this baby monitor for around $60 for travel. We were shocked to see that the camera and app perform close to, if not the same as our $300 monitor and app. Really impressed!GTHROP2373939
Developer Response
Hello! Thank you for taking out time to rate us! Please feel free to share this with your retailer as well. Other customers can also benefit! If you have questions or need assistance, please email us at supportus@hubbleconnected.com. We will be happy to help! Regards, Elena.The WORST product a parent could buy
I wish I’d never purchased this product. It has been an absolute nightmare from the very first moment we opened the box and tried to use it.
It’s so disheartening to know that a product in this price range could be SO terrible.
I live in the ideal home for this product. Wifi is great, is located near the camera + monitor, and am using it for its basic functioning - well, I’d hoped… I just needed this as a monitor.
This monitor WILL NOT work on your phone app. It consistently says “your camera is offline” when it isn’t….
You’ll have to reset your camera DAILY.
Just forget using your phone entirely - if that’s what you’re after, it won’t give you that peace of mind that you need.
Forget trying to remove, reset and re-add your device to your account, the camera doesn’t even work to follow the prompts of announcing “ready to pair”
And from the very moment you set this up, you’ll be harassed about upgrading to premium every single time you open the app on your phone. Want to check on your child? Well it’ll take you some time because you’ll have to exit the “upgrade to premium” prompts. Why would I ever upgrade to premium for a product THAT DOES NOT WORK AS EXPECTED?!
Please, please do yourself a favour and go with literally any other camera, any other company. I will never, ever, ever re-purchase another item from Hubble again.Show lessClaudia's MacBook
Developer Response
Hello! We apologize for any issue you might be having using the product and will be more than happy to check this further and help. Please email us at supportus@hubbleconnected.com and refer to this review. We'll get back to you as soon as possible. Thank you, Elena.The app NEVER works
This is beyond frustrating for a $400 price tag. It just constantly shows a wheel spinning and never connects. Would not recommend whatsoever.Mg0526!
Developer Response
Hello! We are sorry to hear you have issues using your camera and the app. Please check the network speed of your Wi-Fi network and WiFi signal strength of the camera in the app, possibly you need to get a better signal strength. If the issue persists, please email us to supportus@hubbleconnected.com and refer to this review. We will be happy to help. Regards, Elena.Pure garbage
I would give zero stars if I could. The monitor stopped taking a charge about 4 months after we purchased these cameras. The cameras themselves constantly go offline for zero reason. Save your money and buy different cameras.Rally1984
Developer Response
Hello! We apologize for any issue you might be having. We'll be more than happy to check this further and help. Please email us at supportus@hubbleconnected.com and refer to this review. We'll get back to you as soon as possible. Thank you, Elena.Don’t buy this camera
One of our two cameras stopped working within a week. The app where you see your baby will say camera is offline when it’s not and the non WiFi monitor is working. The app stops working often. Terrible cameras and very difficult to pair.2424kelsxoo
Developer Response
Hello! We are sorry to hear that your camera stopped working. We'll be more than happy to check this further and help. Please email us at supportus@hubbleconnected.com and refer to this review. We'll get back to you as soon as possible. In regards to the streaming issue using the app, please check the network speed of your Wi-Fi network and WiFi signal strength of the camera in the app, possibly you need to get a better signal strength. If the issue persists, please. Thank you, Elena.Terrible system
Do. Not. Buy. It won’t connect at the worst times. Like in the middle of the night after an update. Worse purchase.Tanananana1234
Developer Response
Hello Tanananana1234! We apologize for any issue you might be having. Could you send the details of what you are experiencing to our customer support at supportus@hubbleconnected.com? We'll get back to you as soon as possible and will be happy to help. Thank you, Elena.Can never get in touch with someone
The app is ok but there are few features available outside of the subscription. Also, if anything happens to your camera or monitor, you won’t be able to get in touch with anyone. Their customer service seems to be non existent.Maddylep
Developer Response
Hello Maddylep! The support is provided via email and can be reached at supportus@hubbleconnected.com. As we can see in the system the support agent is working on your case. Should you need any further assistance, please do not hesitate to contact us and we will be happy to help. Kind Regards, Elena.
