Leave a Review HubbleClub by Hubble Connected
Connectivity issues
Have to say we were excited to finally have a camera to watch our new born with. It seems though that the only “sure” way to view the camera is through the monitor that is provided. Trying to view through the app on your phone is like rolling the dice at a casino. Sometimes it winds up in your favor, but the majority of the time you will get a black screen that says “Looks like your camera is offline. Please turn on the camera and try again.”
I Installed the IOS app on both my wife and my iPhones. For whatever reason it only works on mine. I’ve tried all of the trouble shooting methods described in forums: 1. Make sure your app and OS are up to date. 2. Tried doing a hard reset on the phone itself 3. Tried connecting using the cellular signal instead of the WiFi signal. 4. Tried repairing the devices on the account. All failed attempts.
The camera is clearly on when viewing through the monitor provided. I cross my fingers everytime there is a new IOS release or a new update from the developer- but it’s the standard release notes that come in each update, “Software updates and critical bug fixes”. Except that the app/phone still cannot connect.
Range is decent with the monitor provided, but as stated in other reviews having the option to check in when we are away would be ideal.Show lessNick Timmerman
My review on the Hubble Guardian +
I’ve been using the Hubble guardian + for a little over 2 days now as I caught it on sale at my local Walmart for $50 off, I was super excited to use it & the backlash from that came with it for sure—
To start the pairing process took me hours, it kept giving me a no internet connection error everytime I tried to pair it to my phone. I had to reset the main box about 50 times. I finally got it & it immediately needed an update which was highly annoying as it was 3am & my baby was just diagnosed with COVID at 4 months old & I needed the peace of mind to be able to sleep. I ended up not using it overnight and just having crummy sleep. Then I wake up to the wearable itself needing an update. It failed many times before it finally updated. I’ve been using it for a day on my son to track his vitals and they are so inaccurate & the wearable does not stay on and connected for very long before it sends a message that there needs more data collection which then drops the vital tracking for no reason. I’ve had to take it off in the middle of my sons sleep and put it on the main bank to register it again just to put it back on my son many many times. There’s a lot of downfalls to this, it is convenient when it works correctly for maybe 2 hours.
Overall for $100 it’s nice, but I wouldn’t recommend it to a friend or family member or rely on it nightly to be sufficient.Show lessRrayyahh
Recommend
I highly recommend the Hubble cameras!! I’ve been through 3 other brands that all crapped out within 3-6 months and this one has not. There are a few things I do dislike though so I will share…..1. You have to completely reset it up if you don’t change the WiFi BEFORE you leave the current one, I personally think that’s stupid. 2. You can have the app open in the background if you have the camera only version but you have to get back to the app to see the screen, not sure if this is a feature on you guys but it would be cool if there was a way for parents to be able to see the monitor as if it were a video etc playing in a corner of the phone whilst doing other stuff on it.Show lessJjjjvsgchdhdbx
Customer service
I would love to give this product a 5 star review but the truth is that Hubble customer service is appalling, my Hubble monitor screen went faulty when just 12 months old and after messaging customer services for 3 months and being repeatedly asked for purchase receipts which were sent on multiple occasions and descriptions of faults including videos I gave and put the Hubble in the bin. All Hubble want is your money and after that it’s goodbye. Buyers beware!!Show lessMatt14578p
Developer Response
Hello Matt14578p! We are sorry to hear about your disappointment and apologize for any issue you might be having. We'll be more than happy to check this further. Please indicate your case number. Regards, Elena.Terrible Customer Service
I give two stars because when the app is working, it’s a good product. I like having the option to use two cameras, and to watch from my phone vs only a monitor. HOWEVER, the issues I’ve had in the 6 months I’ve used this product are starting to outweigh the benefits. What’s worse to me is that I have found no effective way to get in touch with anyone in this company to help problem solve. My app says i cannot send an email to “support” from my phone, yet offers no alternative way to do so. I googled the customer support email and have not received a response in over two weeks, and there is no phone number I can find. The only options I’ve seen for troubleshooting are responses here on negative reviews offering suggestions, which i have tried and am still having issues. I pay for a Premium account and my husbands phone keeps kicking him off. At times the connection is poor/doesn’t work at all, for no reason we can find. As a first time parent it is not worth the anxiety of my monitor not working, and the frustration it is causing at this point. I would NOT recommend this product.Show lessyyyyyyyyyyyyyygtfw
Developer Response
Hello! We apologize for any issue you might be having. Could you please indicate your case number? We'll be more than happy to check this further and help. Regards, Elena.Night light cam
I love the quality of the imagining specially in the day time as it’s in colour. I like the fact you can press the mic and speak so your baby can hear your voice when your not in the room and how easy it is to position the camera. Along side playing music and the night light. Another feature I love about this is that you can connect it to your phoneShow lessKSD95
Developer Response
Hello KSD95! Thank you for taking the time to write this review! Please feel free to share this with your retailer as other customers may benefit from it. If you have any questions, please email us at supportus@hubbleconnected.com and we will be happy to help. Kind Regards, Elena.Poor
Does not connect to iOS device. Will not perform firmware update. Pretty poor considering the price.Nastya666
Developer Response
Hello Nastya666! We apologize for the issue you have using the device. As I see in the system the support agent is working on your case. Could you please check your email and get back in touch in the same case? We will be happy to assist you further. Thank you and regards. Elena.Great video quality, but not a great app or camera
The video quality is amazing. The camera itself though is CONSTANTLY clicking to clean itself and making a black screen also while disturbing the baby with the constant click noises. While watching the video on your phone there is CONSTANT static sounds. Has done both of these things consistently since the very beginning. And now just eight months in and the camera constantly restarts itself or loses sound while watching video and we have to leave the app and re-open to get sound back and usually have to re-position the view. Not very comforting in the middle of the night to know it is losing sound which means we can’t hear the baby if she wakes up, has a coughing fit, or any of the sort. Wouldn’t recommend this camera, even with the amazing video quality because the rest of the issues are so inconvenient and don’t give any reassurance.Show lessannonannonannon.
Developer Response
Hello! We sincerely apologize for the troubles you’ve had with the camera. Please email us at supportus@hubbleconnected.com, refer to this review as well as identify your camera model. We will be happy to help you. Thank you, Elena.Love it!
Really love our Hubble Eclipse with the companion app. It's great that we can control the light colours and brightness in addition to the music and sounds all from the app. There are lots of different options (including routines), many of which I haven't explored fully yet as baby is still very young, but I'm able to do what I want right now easily and simply through the app. Thank you!Show lessshmelissas
Developer Response
Hello shmelissas! Thanks for sharing your feedback with us! It's great to hear you're satisfied with your Eclipse device and the app. Please feel free to share this with your retailer as other customers may benefit from it. If you have any questions, please email us at supportus@hubbleconnected.com and we will be happy to help. Kind Regards, Elena.Events not showing in log
Events are no longer showing up under any of my cameras. I checked the settings and they have not changed. When clicking on smart scheduling to make sure it is off, it locks up the app (a message briefly pops up saying “name is null” before it freezes) I tried reinstalling the app and lost all of my saved photos and video clips. Is there a way to recover these as well as fix the events issue??? I pay for premium… I am very upset my photos and videos have disappeared. These were from his first year of life. I have sent numerous messages to customer support and they haven’t responded
Update: case numbers are 64, 23 and 36. I also have an email that I sent to customer support on august 30. Let me know where I can send copies of this info with the application logs since the original submission of the complaint tickets has gone unnoticed.Show lessRMD1206
Developer Response
Hello RMD1206! I am afraid you emailed to no reply email and that is why the email did not come to our attention. Our customer support can be reached at supportus@hubbleconnected.com. We have found your cases and are working on the issue you reported. We sent you an email, please check your email and get back in touch with us in the same case. We will be happy to assist you further. Kind Regards, Elena.
