Poor app not customer friendly
The app is pretty poor for any person that may fly. Spirit offers better functions. The app glitches and forces close. When you open the app it doesn’t even show your current booked flight on the header. You have to search it. There’s no save feature or real time updates to check your flight status. Upgrading ticket options are little to non existent. You can’t even retrieve your boarding pass through the app. I’m confused how this app even made it through and consumer testing.
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Response from developer
Thanks for your honest review! We're thrilled to announce the release of our revamped app (v 1.1.0)! We've totally rebuilt the app from the ground up to include an overhauled UX, upcoming trips and more. Give it a spin and let us know your thoughts! Your feedback means the world to us. We appreciate your support!
Terrible App, Decent Airline
I’ve flown Avelo twice so far and it was a good experience. BUT—their app is seriously a joke. If I could give 0 stars for the app I would. I don’t understand why Avelo hasn’t fixed it yet. You can’t book flights, look up your upcoming trips, or legit do ANYTHING in there. What’s the point in offering an app to customers if you’re not going to make it usable??? It makes the airline look janky and even cheaper. Not a good look, Avelo.
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Response from developer
Thanks for your honest review! We're thrilled to announce the release of our revamped app (v 1.1.0)! We've totally rebuilt the app from the ground up to include an overhauled UX, upcoming trips and more. Give it a spin and let us know your thoughts! Your feedback means the world to us. We appreciate your support!
Flawless
Honestly, I’m not sure what all the bad reviews are about. Maybe they had a recent update? I was able to download the app, find my flight, book my flight, check into my flight, and add my ticket to my wallet on my iPhone. Not a single hiccup.
Must be a lot of illiterate people in here, because I literally had zero issues.
Must be a lot of illiterate people in here, because I literally had zero issues.
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I mean… budget airline = budget app
I wish so badly this app was better. It does what it needs to do… but bare bones at best. It’s concerning the last update was over a year ago. I hope they push some new updates and redesigns that make seeing flight information (past and present) and doing actions like checking in, easier and not requiring the confirmation ticket number. That’s a pain.
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Room for improvement
It’s an ok app. There’s no way to bookmark a flight so you can go back and check it, you just have to enter your confirmation number and your last name everytime. 2 of the 3 buttons in the app just open a website in the app. More of the features should be directly integrated into the app.
Why have an app at all?
This app serves no purpose whatsoever. It does as much if not less than the browser website, only clunkier and glitchier. Also why even have an account if none of your info gets stored? A comprehensive list of everything this app CAN’T do:
You can’t check flight status, access boarding pass, view seat map at any time other than during check-in, access flight history, store account info or passenger details, store payment options. It doesn’t even save your upcoming flight reservations so if you want to check in, change, or cancel, you have to dig up the email and type in the confirmation.
You can’t check flight status, access boarding pass, view seat map at any time other than during check-in, access flight history, store account info or passenger details, store payment options. It doesn’t even save your upcoming flight reservations so if you want to check in, change, or cancel, you have to dig up the email and type in the confirmation.
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Good Airline
Personally, i think its dumb that people are complaining about one thing. If you don't like that one specific thing, then don't write an entire essay about it. Anyways good airline company, prices are fair and I myself are going to Orlando with Avelo soon. And I'm pretty excited about that
It Doesn’t Even Want To Try
Listen, they are a cute spunky airline that takes me where I want to go. But the app is really not good at all. I’m not sure about this update they are talking about but, yeah…no.
Once I’ve logged on (multiple times) it still doesn’t have a section or an ability to see my upcoming flights. So of course you can’t adjust or view or make changes to anything.
I want it to be good. I want them to be successful. But y’all need to start with this app.
Once I’ve logged on (multiple times) it still doesn’t have a section or an ability to see my upcoming flights. So of course you can’t adjust or view or make changes to anything.
I want it to be good. I want them to be successful. But y’all need to start with this app.
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Stunningly bad
I’m fascinated by how awful this app is. There must have been an in-house competition as to who could build a more useless app. Ah well, after I got over my shock that I can’t even see my booked flights on this app, I just deleted it and do it old school - paper boarding passes at the airport, little post-it notes in my (real actual) wallet with confirmation numbers. And I hand typed all my flights into iCal since there is no auto-addition like other airlines. Air Avelo - cute, quaint, cheap, and good for a giggle.
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Useless app
Totally useless app. Can’t see my own tickets in My Account. Took me an hour to check in and pick seats. Certain buttons just outside of screen view. Need to add to Apple Wallet one at a time.
Avelo literally invested no $ into this thing.
Avelo literally invested no $ into this thing.
