Disappointed in Summit in general.
After my doctors appointment today, I truly believe Summit is all about $$$. I went to the doctors office to address some issues I’ve had in the last couple of days. The doctor listened, but couldn’t diagnose anything. He literally told me he had no clue what my symptoms could be, but I thought I saw him typing everything down. He tells me to go out to the receptionist and make some appointments with specialists. When I get to the receptionist, she has no idea why I’m there to talk to her and not only that, but she’s rude about it. I call to make a complaint today and of course, I can’t get through to patient relay. Of course if I was making an appointment, they’d be answering in a heartbeat, but the relay line doesn’t work at all. This is a joke.
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App never works properly
Have not been able to sign in despite all the troubleshooting. Every time I need to visit urgent care for me or a family member the admin staff has to resort to pen and paper sign in. To get results, I’m routed to the web browser, and end up in an endless loop. Also beware: if you have Blue Cross and visit on a weekend they are “unable to verify insurance” and so you will be billed out of pocket and must submit to insurance on your own. Just not at all the kind of service or convenience expected in the 21st century.
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Useless
All it does is spin and you’re waiting and waiting and it never stops. If you want look at your results that works about 40%. Trying to look at upcoming or check-in’s work about 5% of time.
Looking at urgent care what is listed is not the actual time you're there. You may check in which self check in which I do like. However your actual to see a doctor or get results from a test can be 45 minutes or longer. Had a rapid Covid test done I waited over 90 mins for the test results.
Looking at urgent care what is listed is not the actual time you're there. You may check in which self check in which I do like. However your actual to see a doctor or get results from a test can be 45 minutes or longer. Had a rapid Covid test done I waited over 90 mins for the test results.
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Trash App and Website
The app itself continuously crashes and I’m using an IPhone 15 on the latest iOS. Same issue when I used my iPad and PC. It would continuously load on the insurance or payment section and crash or restart. The app was working fine and well a few months ago but is completely garbage and is most likely losing clients (including me, who switched over to another telehealth app).
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Not really useful
The app only seems to get part of your info. I can see my doctors appointments, but not messages with the doctors or their staff, I have to go on the website for that. Also can’t see any of my test results. If I have to log into the web portal for half of my information, what’s the point of having an app?
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It’s garbage
Putting it simply. When you consider the capabilities of all the medical and hospital apps out there this can’t compete. It does basically nothing.
Dr said he loaded my test results twice, still not showing nor does it reflect my rx, or pats appts with him. Yet it has my new pharmacy name so clearly there’s a disconnect.
When I choose to send a message it states no providers available. Mind you this is not a CityMD location it’s a bonafide drs office. I’m sure if I needed to pay a bill it would work perfectly!
Dr said he loaded my test results twice, still not showing nor does it reflect my rx, or pats appts with him. Yet it has my new pharmacy name so clearly there’s a disconnect.
When I choose to send a message it states no providers available. Mind you this is not a CityMD location it’s a bonafide drs office. I’m sure if I needed to pay a bill it would work perfectly!
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Love it
Great doctors and very helpful. And this was the best thing they did . Online care
No way to message providers
I visited CityMD and got test results, and it’s very unclear if I should keep taking the meds I was prescribed. There’s no way to get in touch with a doctor except to call a toll free number where you’re on hold for a very long time, only to be greeted with complete incompetence at transferring you. Just let me message the doctor!
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Confused
I had two virtual visits and they both had different opinions. The first physician said the medication needed would be called in and it wasn’t. The second physician said I didn’t need the medication, but I don’t understand why I wouldn’t need it if it was prescribed in the first place.
0/10
Personally I would never use this again. I had forgotten my password no naturally I went with the reset password option and I would press the link and it would tell me to download the app which I already have so I’d try again. I tried for a couple more minutes and it just wouldn’t work. I thought maybe I used the wrong email so I used a different one that I may have used. It said I had an account for that one so I used it. When back to the log in option and it said there was no email for it. Went searching for emails that had the name “summit health” in them and nothing. There’s no point in using this app.
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