This company is horrible
Zero stars if possible! This company is horrible. They auto draft on any day they please. I am always auto drafted early (10+ days before my draft date) for some reason. It has happened multiple times on different Leasing agreements. The customer service is horrible, everyone I talk to is rude and seems to not want to help! I will never suggest them to anyone nor will I ever use them again.
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Save up your money
Don’t believe the paid bot responses… no matter who you end up having a lease for through Acima the predatory lending rates are astronomical… I totally understand that some folks might prefer a two year lease to buy but even paying off the lease inside 90-Days has an astronomical amount of interest where you’re paying pretty much double the regular retail price just for paying off inside 90-days… you’re better off saving up your money. The company literally doesn’t care about you and even when you make a payment on-time they’ll still take the regularly scheduled payment until your lease is done or bought out and those kinda double charges are crazy…
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Response from developer
Thank you for reaching out, Hahmicydal. We appreciate your feedback, and we want to offer help to improve your experience with Acima. Can you please contact Customer Support by calling 1 (801)-938-7075 and speak to an agent for further support? They will be able to review this concern and continue to assist you in reaching a resolution. Thank you. ^Digital Care Team
Poor customer service charge you but don’t communicate about order
They act as if I’m inconveniencing them app having technical issues placed an order weeks ago and haven’t heard a thing contacted them just to find out that it’s some issues with the virtual card (NOT MY PROBLEM) and the order supposedly never went through but they charged my account for the first payment in my final price I paid for delivery and installation agent told me I have to pick it up!!🧐 what and every time I talk to anyone im getting the run around or transferring to different departments wish I could give no stars
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Incredibly simple to use
No complaints. Very easy to use and quick application process. I would highly recommend it
App problems
The app is great when it wants to work. For the past week, I have been experiencing problems with the app opening up, all it says is “one sec.” After restarting my plane several times, the problem still exists. Is anyone else having this issue?
Previous 5 star ratings are a joke
One time cards do not work after after initiating your lease. When you contact customer service they are helpful but are clueless as to what is going on with the app themselves. Was told glitches would be resolved by many dates according to their IT area and nothing had been fixed. My suggestion: get rid of your entire IT area and get folks who know what they are doing and delete all of these fake 5 star ratings.
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App is working for all these 5 Star Ratings?
Haven’t had a good experience and all these 5 Star ratings make it look kinda shady. Got approved for an amount. Paid first initial payment but haven’t gotten any info in return so I can checkout my items at the online store of my choice. None of the Reps are trained for this new app and all I get is that the techs know what going on and are trying to fix it. It’s been 2 weeks since I signed the lease agreement and paid the first payment. And all I get it it should be fixed this date then this date... even the reps said it’s been a nightmare with the app and with no training on what to do… they even added why would they offer such a thing if they knew it had critical issues.
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Response from developer
We're unhappy to hear of the issues you are experiencing with the app, Andrew-CA. We are working towards making things better. We recommend continuing to partner with our Customer Support team at 1 (801) 297-1982 for further support. Thank you for your review. Digital Care Team.
Great features and easy access
Able to manage my account now quickly and see where I can shop with remaining money.
Lease management is so simple and intuitive
Wow. What a great idea to make applying for and using the approved lease $. Thanks Acima for helping me out. And thanks for the awesome App. It makes it super simple to manage my lease and applying to other shops is so intuitive.
And if you wonder: I just got approved for leasing some much needed tires.
Love it!
And if you wonder: I just got approved for leasing some much needed tires.
Love it!
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