They deleted my review because they don’t want you all to know the truth. This company is a complete scam if you have the chance to run I would suggest you RUN AS FAST AS YOU CAN!! I bought furniture for $2000 with tax, and asked to be signed up for 90 day payout. After calling several times I thought I was set up to pay off my furniture but coming to find out they never signed me up for it and added $3000 (yes, $3000!!!!) of fees for not paying it off in 90 days. Then I try to return and they tell me that I have to drop of the furniture MYSELF (I ordered a couch and bedroom set with a huge chest) and still pay them $600 just to close the lease. Awful, horrible, money hungry. I really regret ever leasing with them it’s been a nightmare to say the least.
Developer Response
Thank you for your feedback, Sbonassi. We are unhappy to hear this has been your experience, but we want to help. Please call our customer support team at (801) 297-1982 or you can start a Live Chat by visiting our website for further support in this situation. We want to make sure every Acima experience is reviewed to better the customer experience. Thank you. ^Digital Care TeamI do NOT reccommend this company be used for any type of leasing. It is a rip off - I purchased 9 items with a total of $1300 in purchases and returned 3 items, which Acima asked me to contact the purchase company to claim my refund bc they did not receive the refund order from. It took a month to resolve. It was finally taken off and I had paid $600 of the $862 owed. The 90-day lease term ended and now the balance remains $1,000. Ummm....Someone isnt doing thier math correctly. Worst company!!! Do NOT use this company!!!
Run as FAST as you can it’s a total ripoff. It’s NOT THE SAME AS CASH IN 90 days they charge you for paying it off early. This company trumps up the taxes and fees for furniture that’s not WORTH IT. Best advice I can give you is CASH OUT IF POSSIBLE. IF NOT GO ANOTHER ROUTE YOU’LL SAVE SO MUCH MORE MONEY. IF YOU’RE TRYING TO BUILD OR REBUILD CREDIT THIS IS A WASTE THEY DON’T REPORT TO THE CREDIT CARD COMPANIES EITHER. IF YOU CALL CUSTOMER SERVICE THEY’LL JUST LIE OR SAY WHATEVER TO GET YOU OFF THE PHONE. SAVE YOUR ENERGY AND JUST FOND SOMEONE THAT’S NOT GOING TO DECEIVE YOU INTO PURCHASING FROM THEM. THE PRICE IN THE STORE IS NOT WHAT YOU’LL PAY IN THE END AND THEY WON’T TELL YOU THAT. THE TRICKERY!!! Never will I use or will I recommend
I’m not sure what the secret is to getting in touch with this company. I’m trying to update the phone number on my account so that I can verify my account at the time of purchase.
You cannot update your phone number online or on the app. I have sat for hours on different chats getting “transferred” only to have no one pick up the chat. I have sat on hold on the phone for hours after being told my wait time was 15 minutes.
I even tried using the Spanish line to no avail. The only response I have received is “a different department is handling your account” and then they transfer me and no one ever picks back up.
If you are able, I would use a different leasing company.
I have restarted my phone and the MacBook but neither the app nor the desktop extension shows the virtual card which makes trying to purchase anything nearly impossible. If you are offering this service to many people it should work flawlessly instead of me having to sit on hold on the phone for your team for over an hour all to just get disconnected
When I first signed to get my item I was so not aware of all the extra fees that come out . They gave me the finial price I would be paying every two weeks in the store , but upon checking out my bank statements I’m actually paying more . I thought about just paying the item completely off but when I looked at the pay out amount it almost doubles in interest . I wouldn’t recommend this leasing company unless you are ok with paying all the extra “taxes” they have to offer. Not to mention, waiting to pay all your payments on time will result in you almost tripling in price. Think before you bye.
Developer Response
Thank you so much for that feedback, Kaylahk. Our team is appreciative of feedback like this one that can help improve the experience for customers. When you have a moment, please contact our Customer Support Team at (801) 297-1982 so they can best document your experience. You can also contact them by visiting http://bit.ly/AcimaContactUs and starting a Live Chat. The agents there can also assist you. Thank you again! ^Digital Care TeamI did business with this company and have been calling them about property that I’m not paying for since it does not work. I had so many problems and on the day the property was supposed to be paid for they aren’t any customer service representatives available. I’m disappointed in this company. I will never use them or any of their vendors again. They don’t care about their customers!
So the app logged me in fine one day had all my lease history and everything seemed fine. Started a new lease yesterday and logged into the app and it will not let me log in saying I don’t have an Acima account and my login doesent exist. It doesent recognize my phone number and refuses to let me log in to the point of basically wanting me to create a new account. Now I’m unsure how to pay for my lease
Edit: Not sure what changed but app seems to be working fine now
Went and applied and to my surprise, got approved for $1400. I downloaded the app and from the get go it is awful. Constantly glitchy and slow to load every single page. Like, you maybe have a 2% chance to get through to a page. Went on the PC to checkout there. I get to the final step for payment and I can’t enter my debit card number. Tried to reach out through chat but was met with some of the most terrible CSR I’ve ever seen. No acknowledgement, just told me to call a number after waiting. No attempt to help me. Good thing I didn’t give them my money. They sure as heck don’t deserve business
Developer Response
We'd like to gather more information to see what went wrong, Ctpitcher. We take feedback very seriously and want to be sure that this is conveyed to the right leadership to address your review. Could you please contact our Customer Support team at 1 (801)-938-7075 and speaking to one of our agents for further support? Thank you ^Digital Care TeamGreat company got approved and what not, i wont lie i started to wonder if this was a scam since i paided my initial payment and then boom app crashes and nothing, no item & out the initial payment that came out of my card. Took me two days finally to reach someone successfully in the in app department sicne the phone lines were 1 hr to 1 hr- 2hr wait times to ralk to someone and then it would hang up on it own. Finally got it resolved got my item but app needs to be looked at it. If it wasn't for the app acting a fool i would of gave you 5 stars.
Developer Response
We're always working hard to improve the app, Eddie23001. Thank you for your feedback. Please don't hesitate to reach out if there is anything we can do for you. Have a great day! ^ Digital Care Team
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Soledreamz
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Ctpitcher
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