I love taking the brightline every day. It makes my commute easy and happy. The staff is amazing in the Aventura and WPB stations and the trains of course. Everyone is courteous, professional and well trained. I can tell the recruiters have a good eye bc everyone seems to like their job and treat us passengers w love and respect.
I am very concerned with the elimination of the 40 ride monthly pass. I have been using it for 1 year and i accepted my job in WPB bc of this 40 ride monthly pass. The Brightline corporate office should be a little more supportive of us commuters since we are in the trains every day. Please don't eliminate this 40 ride monthly pass.
Thank you!
Jorge
From a functional perspective, the Brightline app is extremely user friendly to navigate which makes booking travel so easy!
Developer Response
Thank you, Senior Couzins! The mobile app is a labor of love from our entire team. Stay tuned for more helpful features as we release every two weeks.Then you have you call customer support and get your credits back
This is the worst app I have ever experienced. It always gives me an error. It won’t let me book train rides, always says oops no trains available. I book online and try and add my ticket to the app and it says oops - error. It is the same login info whether I use the web or the app and the app does not get any of that info. I have deleted and reinstalled the app multiple times as well as cleared history and turned off and on my phone. Nothing works to make this miserable app function. Seriously, for the price of the tickets and the “ease” of train travel they are trying to portray, get your app to function!!!!
I just booked my very first trip with Brightline. And I’m already having problems. I thought I selected Forward Facing Seats because people in my party have motion sickness but the seats are labeled “backward facing” on the website. When I contacted Brightline I was told “no, it’s forward facing”. Then why does it say Backward Facing next to each selected seat??
And there should be a way to add an existing trip to your account without it immediately disappearing. Very annoying. I sure hope the train experience is better than the website/app experience.
Traveled round trip on March 25th left at 3:50 pm to take my granddaughter home from spring break visit. My trip home arrived at 9:15 pm, I have traveled multiple times and have always been offered snacks and drinks on all trains but this trip was offered nothing the only offer we received was to throw away our trash multiple times, in order to have trash we would have to have been offered a chance to buy something. I have always enjoyed taking the Brightline but this may be my last trip if they are no longer going to provide the customer service that has been provided on my past trips. I promote you guys to all my friends because of my past experiences until today shame on you Brightline.
I’ve been using Brightline several times a week since they opened. I’ll start by saying that the staff that work the trains and the stations are fantastic. Courteous and always willing to help.
Last time they updated the app, I lost my trip pass because of a “change of management.” Front desk told me to contact customer service because they’re not authorized to make any changes in that regard. Customer service told me there was nothing they could do because the 10 trips included in the price were to be used within 30 days now, as opposed to the prior 90 day window.
Today, they rolled out a new update for the premium pass. Instead of including uber or other transportation to and from the station (5 mile radius), you get a 10 dollar coupon for uber. So it only serves you for a stone’s throw. When I went to use it on my return trip, turns out my coupon had expired even though I went to use it as I was arriving to the station. Opening the app to check the return trip ticket details, the app would just crash.
The front desk at my arriving station saved the day calling me an uber.
Every update they roll out makes it more expensive and cumbersome for the consumer. This isn’t a transportation service, it’s a cash grab. Guess I’ll go back to driving.
Developer Response
Hi J-Ram, thanks for your feedback. The Uber voucher issues have been solved. i’m going to be honest… i’d never thought i’d write a review, but with each update, brightline continues to decline in quality. how are you going to charge $629 a month for a premium pass and no longer include “complimentary rides.” if anyone is reading this, don’t be fooled because it’s not 100% complimentary depending on when you book. for us south florida folks that know this traffic very well, brightline will now only allow you a $10 uber voucher in a short time frame window on the day of your trip, so you CANNOT book the uber days in advance to avoid booking during surge pricing. this would make the most sense since the voucher is only $10 and no uber in miami or ftl is going to be that cheap if you booked during peak hours. you will have to pay the rest out of pocket so good luck trying to get the so called “complimentary ride” if you book during peak surge pricing. esp with the amount of money the premium trips already cost. the extras were the only thing to differentiate it from the smart trips. do better brightline. yall can afford it.
You can’t change your seats, period. The responses Brighline gives to ppl reviewing on this App Store are inaccurate. Clearly they’ve never tried to modify seats after buying tickets. It simply will not let you change your seats if you’ve already finished the first leg of your round trip. Does this make sense? No. The high price should mean we can pick where we want to sit. I often find 10 empty seats behind me and somehow I get stuck next to someone because I cannot change my seat on the app before I get there. It’s just an ineffective app. Oh and they basically have no customer service to call. If you have trouble with a ticket, good luck.
Where’s the functionality that shows or better yet notifies you if your train is delayed or cancelled? People use your trains to get to appointments or flights. When you wait for people to travel all the way to your train station to let them know their train is an hour or more late or canceled you are eliminating their ability to arrange alternate transportation to their destination. It shows you don’t care at all about your passengers.
Jorge lere
Senior Couzins
Jrone10
d2tb
Courtney8383
Shame on you Brightline
J-Ram_
Paul😏😑🖕🏼🖕🏼💎😁🍻🙄
wvmountaineergirl
Dtg83
