QR codes are missing - you can't board the train
The QR codes are present when you purchase the ticket, but when you actually need them a day or more later, they're gone. I emailed Hello Brightline every day for a week and only got a generic auto-reply. I had similar, repeated problems with their automated garage and finally gave up and park elsewhere now. Brightline needs a better customer service model and better IT support.BL Commuter
It’s not working
I tried to book many times thought your app and it won’t let me. Please fix it !!!!Bonitabow😊
App is worst than the first one
Can’t see old payment history. It turned my auto renewal off during the switch and now I have to pay for the same pass at a higher prices.Darkwing125
App is terrible
The app hasn’t worked in months. Do you guys ever plan on fixing the app or do the insanely over priced tickets not bring in enough revenue to hire a developer to make a functional app? Asking for a friend.That guy979797
New App Doesn’t Do Anything
You can’t add existing tickets to the app, change seats in the app, change trips in the app, and can only sometimes buy tickets in the app. What’s the point of having this?Bobobo45
Useless after the recent app changes
App was working just fine a month ago. Ever since they “upgraded” the app it’s just useless. I’m unable to complete a booking, always same error message when paying “connection error”. I have to go to the website and restart the process all over again. I have already deleted and redownloaded and it didn’t fix it. I’m a frequent traveler and this is a huge inconvenience
.Ssidalmis
Can’t edit seats post-purchase.
The look, design, and layout of this app are wonderful. However, there are two key issues with it. 1) There is no seat-map or way to view or edit your seat selection post-reservation. Developers, please use the Fly Delta app as a model for seat selection & viewing ease! 2) Despite selecting forward facing seats during reservation (I followed the “direction of travel” arrows) on my trip details page it says those seats are backwards facing, even tho that is false according to the “direction of travel” indicators. Developers, if you guys can fix these two big issues, then this will be a 5-star app. :)MNsnow10
Can’t edit seats post-purchase.
The look, design, and layout of this app are wonderful. However, there are two key issues with it. 1) There is no seat-map or way to view or edit your seat selection post-reservation. Developers, please use the Fly Delta app as a model for seat selection & viewing ease! 2) Despite selecting forward facing seats during reservation (I followed the “direction of travel” arrows) on my trip details page it says those seats are backwards facing, even tho that is false according to the “direction of travel” indicators. Developers, if you guys can fix these two big issues, then this will be a 5-star app. :)App does not work
App does not workDisplay1!
You took my review down!
This app is worthless! I wrote an honest negative review and they took it down!!!
Wow…geeegeee66
