Leave a Review Amuse
SO glitchy, both in the app and the website
I’ve missed out on so many deals because elf the constant issues.KikiKat524
DISAPPOINTED
I placed my order at 630 pm, the only window for delivery was 9-10 pm so I took it .
At 932 pm supposedly they’re 10 mins away… ok I waited outside until 10:06 pm only to refresh the app and get a delivery failed message.
I could of just gone to the shop 🤦🏻♀️🤦🏻♀️🤦🏻♀️llmdz8
Fix the bugs
All around the idea of the app is awesome, they’re just not fully ready
Made several orders thinking maybe this time the delivery will be made on time, never was the case. Besides the delivery drop off not being on time. I was charged for something I never received and when I tried to correct it with the support team the response I got was our system shows other wise. Now my account has been blocked, I’m sure due to nonpaymentShow less75thUNKOWN
Developer Response
Hello there, thanks for sharing! We appreciate your feedback and would love to hear more so we can do better. Please reach out to us at reviews@amuse.com to let us know how we can elevate your experience and make sure you're taken care of. Be sure to mention this review and some key info which could help us look into your case. Let’s make this right so you can enjoy all our upcoming treats and great deals! Looking forward to hearing from you. Cheers!No way to report issues with order in app
There were major issues with my order and no way to report it.thejman is the man
Worst delivery service ever
I live in LA and work in cannabis. Wanted to give them a try and we’ve been waiting for over 4 hours for our order. Without no type of response or communication from them. Never again. Save your time and order from Grassdoor or Eaze.Adrideki
Too expensive
It used to be 40 minimum and now it’s 65. I’m so sad I want weed but can’t afford to pay 100.hebwnjshxbdjeidnnx
Raised minimum delivery
They raised the minimum delivery to $65 dollars and its honestly not worth it anymore considering how long it takes and how buggy the app is. Really disappointingLegacykitty
What a Headache 🤕 👎
I ordered about 90 minutes before my delivery window of 7 to 8 PM. Their tracking device didn’t even budge. I had some ?’s on a few items because I wanted to stock up 4 convenience. Used their form to send my questions about payment. Will they take my credit card? Never responded and I just talked to the driver & she said NO CAN DO.
Their preferred payment system wants access to all your bank information which includes stuff they have no reason to know. Just read their privacy policy…Yikes and no way to opt out even though I live in California with CCPA legal requirements to do so.
Plus… no matter what time of day or day of the week- they show all these specials that look really good but always show SOLD OUT. This is the second time I tried ordering thru this site without getting my product. Because my last text from them said delivery at 4:00??? Tomorrow???Show lessElla in Greek
Developer Response
Hello Ella, Thank you so much for taking the time to drop us feedback! On behalf of the Amuse team, we sincerely apologize for any inconveniences reached during your delivery. We appreciate you choosing Amuse and thank you much for your patience as we grow and make things better! In terms of payment methods, federal guidelines prohibit credit cards as a payment method for legal cannabis. We do accept cash, debit, and Aeropay, a third-party encrypted payment processing system. When you get a minute, please email us at help@amuse.com -- let us know a little about your situation and how we can make things better for you. Looking forward to connecting!Glitchy App
I live in LA where there is service but the app constantly shuts down or freezes. Also sometimes the promo codes work on the website but not the app. And because of how long the app takes to check out I often lose delivery windows and many times I’ve had to wait until the next day as a result. Hope it works better over time!Show lessBOS2LA1313
Developer Response
Hello BOSLA1313, thank you so much for taking time to drop us a review, we appreciate you! On behalf of the team we thank you for your rating and would love to learn more about your experience thus far! When you have a moment, give us a call at 855-956-4554, or drop us an email at help@amuse.com. Would love to hear how we can keep improving 🙌 Keep your eyes peeled for our fire savings and weekly promos -- cheers mate!Terrible
Just like their website, the app is full of bugs. Wish they would use some of their investor funding to hire an IT team that actually knows what their doing. The same login bug has been happening for over a year and the app is not user friendly. Hire someone from Weedmaps if you can’t figure it out smhShow lessDonnelleB18
