Poor CX
Never sent the verification code either by email or text. Customer service helped get access onto the website, but this app is stuck on the “need to verify email” page no matter how many times ai’ve d and reinstalled. Frustrating.Millerm02
Developers…Update this App!
App is buggy, it could be promising if any developer spent time on it.Kqsrq111
App is unreliable
Unlike some reviewers I am able to log in. However, checking the steps data to verify that my loved one is up and about leaves absolutely no confidence in the data. For example, this morning at about 9:00am it showed 25 steps. However, at noon it showed only 20?? And that was actually 1771.12 MORE steps than yesterday. If I look at the data for the week, every day, including today, shows 0 steps taken. But yet the daily goal of 3,000 steps is being met?!?
What kind of programmers would allow something like this to be released????
I have not tried other features because I am so disgusted with what I have tried.RandyG1978
For a company, so highly rated, their app is awful
This app is terrible. The company was very highly rated when I did my Google search. But their app is awful. The customer service department is OK but several people I have talked to are very unfriendly. I will try this for a couple months and see if it works. Very disappointed.JennyLovesDogs
Doesn’t work
No matter what I do, it will not let me log back in! I requested a code to change my password (even though I am already using the correct password), but THAT method doesn’t work either!
There’s simply no way for me to log into this app!!
Completely useless.brendoll44
The worst app ever
Customer service is horrible and was put on hold for an hour more than once. The product didn’t work as advertised. Will never do business with this company again.chtp879
Broken
Just keeps spinning never logs inPAF-TheGrey
Forget Medical Guardian
Best go to a different company before spending money on this junk. App only circles and if you are lucky, you will get info from hours ago—or from 1969. This app is totally useless.Chuckyg2
USELESS: Verified, but no access
Downloaded, requested access to dad’s system. He granted it and got email confirmation. App still says “requested” on next day; delete & reinstall did not fix it. USELESS and disappointing, which makes me doubtful that his wearable device will work either.sensei92
Are you guys joking???
In theory this app is supposed to be used to potentially help save lives.
It’s not TikTok or Snapchat. People are relying on this software to keep tabs on loved ones!!
And it doesn’t work at all.
Not even a little.
You’re real quick to sell the hardware but don’t care about this part of it???
Fix your app!! Beta test it. Make sure it’s working correctly across all platforms. People’s lives are at stake.
Jesus Christ…there are 14 year old kids developing functioning apps. Get it together.Raindog789
