Stuck on verification screen
When the app was working it did exactly what I needed it to do. However, when I try to login, it wants to send a text, call or email verification code—this is fine, but the screen won’t allow me to click on any of the options so I cannot proceed with any choice. I’ve tried to delete & reinstall the app but hasn’t worked. Not sure why this started happening.
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Doesn’t work
I have actually never left a review for an app before but this app simply doesn’t work. I have talked to customer service multiple times. I can’t get past the log in when they try to verify it’s me by email/phone call/text because that page is just frozen. I have updated my phone, updated the app, uninstalled/reinstalled the app, turned off and on my phone, tried on my husbands phone. Nothing works. It has never worked once since I opened the account a month ago.
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App is Terrible But Account is Great!
I wish I could actually gain access to my account through the app. It constantly says “sign in is not available and we are working on it.” When I click to sign in, some circle just rolls and rolls over the sign in button and doesn’t allow for me to enter my password. LOVE this account but the app needs to be fixed.
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Great when it works
I have no real complaints about the features of the interface/app. I can do everything I need to… when it works.
The app is consistently down and when I go back to app to check to see if it’s fixed it counts for get as suspicious behavior and locks my account; and my only way to fix that is calling in. Not a link sent via email or even email notifications that the app is down and when it’s back up so I wouldn’t bother checking.
We signed up for citizens because they had the best interest rate but if there’s a bank with similar rates I may switch as this is exacerbating.
The app is consistently down and when I go back to app to check to see if it’s fixed it counts for get as suspicious behavior and locks my account; and my only way to fix that is calling in. Not a link sent via email or even email notifications that the app is down and when it’s back up so I wouldn’t bother checking.
We signed up for citizens because they had the best interest rate but if there’s a bank with similar rates I may switch as this is exacerbating.
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good enough
This app works well and allows me to look at my savings account. I wish it would show how much interest I have accrued on a daily basis like most high interest savings account apps seem to do. I also wish visually it was more modern looking like other bank apps. Also I wish the face ID login process were smoother. This app suffers from the same problem as Citizen Bank’s app where it is only able to automatically login using Face ID the first time the app launches, not when I go back to the app later. Lastly, my only real gripe is how long it takes the bank to process transactions from a Citizens Bank account. I know technically they are separate institutions, but they are both owned by the same parent company. It takes 3-4 business days for the funds to become available even though it’s coming from a sister bank.
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phone check deposit
I deposit my over time check on December 15th! 2023 CAN YOU BELIEVE THEY STILL HAVEN'T CLEARED THE CHECK YET! I did varo and it cleared with my regular check and it was bigger! This bank is horrible to bank with! You know the feeling of working hard for your money and it’s legit and all it takes is a phone call and they still holding on your funds that you earned! They forever telling you it’s under review? Like why!!!!!!!? I missed the holidays cause of this my 3rd daughter birthday was yesterday day after Christmas and they seem not to care. Never again! Done banking! Guys save yourself the stress!
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WORSE SAVINGS BANK! (DEPOSIT HELD)
This is a horrible savings bank I don’t recommend it! Why? I did a mobile deposit 2 weeks ago and now on the 22nd of December their telling me they have a hold on my account. Why?!!!!! It’s my jobs check and right before the holidays they pull these games on me! I went to the actual bank where I got the check from and they told me it was been released into my account and cleared! But when I call them they say it’s on hold or it’s a debit block or so much crap and more and more lies! It’s like they borrow your money and they can’t give an explanation on your own money. What’s the delay???!!!!!!!!! On top of that you can’t walk into citizen bank they are not the same! But use the same name “citizen”
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Over 2weeks trying…
I wanted to open an access savings account because of the good rate. I downloaded this app and went through the sign-up process. they use a service called plaid -which link your accounts. I chose PNC Bank to link to and I have yet to be able to deposit any money or get help from citizens Bank nobody knows anything on how to correct plaid and linking an account —it just stays pending. very frustrating I probably will be going elsewhere. I wouldn’t waste your time.
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decent app
The Citizens Access app looks decent and is easy to use. But it has a few problems similar to its parent company Citizens Bank. Most notably it struggles with face ID unlocking. Sometimes it works, sometimes it doesn’t. Really will it automatically trigger unless I force close the app. If I have already been logged in it seems to detect my face, and does the unlock animation, but just stays on the login screen. Fave ID works much more reliably with other banks. I would also like to see home screen widgets that show my balance. And lastly, not specific to the app, but Citizens Access doesn’t seem to have an available connection in Plaid. Ironic because it uses Plaid to connect to other banks, but other banks can’t connect to Citizens Access via Plaid because it’s not a supported institution (but parent bank Citizens Bank is).
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Get Rid Of Plaid
PLEASE listen to the countless reviews on this app telling you to end your partnership with Plaid. It is a horrible medium between banks. It doesn’t recognize most banks and constantly has trouble connecting external banks to Citizens. I just opened my Citizens account a week ago and am already thinking of closing it simply due to the fact that Plaid refuses to acknowledge my transfers from another bank…It scares me to think that something so small is such a pain now and how much more serious this issue will be once I actually have money in my account.
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