Although there are claims of fixing this issue in more than a few previous reviews, the Face ID button still does absolutely nothing.
This app makes it impossible to pay your bill. Then you have to call to pay your bill and get charged to pay your bill!! Make it make sense.
Developer Response
We would like the opportunity to investigate your feedback further. Please contact us at 800-634-1506.
I have to keep logging in every time even after selecting save and face id
Developer Response
Thank you for sharing your feedback. Can you please login to the app using your email and password, and then from your Profile settings (top right corner icon) make sure that the Face ID Login option is enabled? If you continue to experience this issue after checking your settings, please contact our Customer Service team at 800-634-1506.You guys need a fix the forgot password ,it always failed .
Developer Response
Thank you for sharing your feedback. Your experience is not what we intended, and we’re attempting to learn more about this problem. We would like to know what kind of error you are getting so that we can troubleshoot. Could you please contact our Customer Service team at 800-634-1506 and share the details? Thanks
Why create an app that can not be used. I added it and deleted 3 times trying to get the app to let me past the acceptance page. Once you click the box there was nothing else to scroll to and the back button didn’t even work. This would be an awesome app to add to help keeping up with my car payment. Y’all should really look into fixing that issue.
Developer Response
Thank you for sharing your feedback. Your experience is not what we intended. It looks like you were using an older version of the app when you tried this. Could you kindly update to the latest version and give it a try again? If you are still having issues, please contact our Customer Service team at 800-634-1506. We're here to assist you.Really would be much more convenient for the consumers of this app to be able to login with Face ID from iPhone, it used to work but hasn't since I downloaded the app rather than using the website? Please fix this issue!
Developer Response
Thank you for sharing your feedback. We believe the FaceID issue has been fixed starting with version (1.0.8). Can you please login to the app using your email and password, and then from your Profile settings (top right corner icon) make sure that the Face ID Login option is enabled.
If you continue to experience this issue after updating, please contact our Customer Service team at 800-634-1506.It would really be nice if you fix the login problem I’ve updated the app and I’ve uninstalled and reinstalled the app but I still have to enter my information every time I open the app instead of being able to use faceid why even have it as an option to use if the app makes you manually login every time you open the app
Developer Response
Thank you for sharing your feedback. We've been hard at work researching the Face ID issue, and believe it to be fixed in the latest version of our app (1.0.8). If you continue to experience this issue after updating, please contact our Customer Service team at 800-634-1506.Can’t get past where you accept terms of use. After reading terms of use and checking the accept box, the app just freezes. Won’t allow to even go back.
I have tried several times. I have even uninstalled and reinstalled. It won’t work on my iPhone 13 max.
Developer Response
Thank you for sharing your feedback. Your experience is not what we intended, and we’re attempting to learn more about this problem. So we can get more information, please contact our Customer Service team at 800-634-1506.I’ve reset my password twice and still unable to login through the app. It keeps prompting a message “unable to authenticate” as if my account isn’t register then I tried the signup option but as I thought my info shows up as register!
Developer Response
Thank you for sharing your feedback. This experience is not what we intended, and we’d like to get more information so we can help you. Please contact our Customer Service team at 800-634-1506.It won’t let me get past terms of service. I’ve scrolled the whole terms and visited the link in blue but still nothing, it’s froze up. I was looking forward to the app but now it’s just as difficult as going to the website. Deleting……I’ll be so glad when I pay my loan off Credit Acceptance is the worst.
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