Leave a Review Effecto Symptom & Mood Tracker
App won’t even open
This app won’t even load when it’s opened. Just sits on the blank logo screen indefinitely.A.I.Pugh
Developer Response
We’re sorry to hear that you’re having trouble with the app not loading properly. This is definitely not the experience we want for our users. Please try restarting your device or reinstalling the app to see if that resolves the issue. If the problem persists, please email us at help@effecto.app with your account details, and we’ll work to resolve this for you as quickly as possible. Sincerely Team EffectoEdit of opinion 6/1/23! <3
It is wonderful when a company has such prompt response. I emailed them due to not being able to find a button to unsubscribe. Responses were prompt, polite and positive. The app as a whole is indeed effective, however not suitable to me at this moment in time. (School+ working at a group home, etc. = crazy schedule). I will be coming back as soon as life slow downs.Show lessJKVocalist
Developer Response
We are sorry that your experience with the app was unpleasant, for any questions regarding subscription management as well as sharing further feedback information you can write to our support email: hello@effecto.appWould NOT recommend!
I was really disappointed with the marketing of this app and the lack of customer service. It is sold as being a tool to manage ADHD. The design of this app is so incredibly busy and confusing, it threw my mind into total overwhelm. Its design works entirely against anyone with any executive dysfunction. I trialled it, didn’t use it once I’d tried and failed to get my head round it. The money came out for the second payment (I must have agreed to this but thought I’d paid for a one off period so legally they didn’t have to refund), but there were no emails to give you a heads up or to notify that the subscription was rolling on. Any app targeting the ADHD market would build this in. I contacted customer services on the same day. They referred me to another department that refused a refund despite me not having used the app during that period and only once or twice in the 3 1st period I’d already paid for. I emailed them back explaining that it was marketed so badly and asking them to reconsider especially as I hadn’t used it at all in that period. They didn’t even respond to that email. Whilst I appreciate failing to end the subscription is my responsibility, if you are looking for an app or a company that truly want to help people with ADHD, do not use this one.Show lessA12345customer
Developer Response
We’re truly sorry to hear about your disappointing experience with the app and our customer service. It’s particularly concerning that the design of the app added to your sense of overwhelm rather than providing the support you were looking for. We understand how critical it is for tools aimed at managing ADHD to be straightforward and easy to use, and we regret that this wasn’t the case for you. We strive to provide better communication and customer support, and it’s clear that we fell short in your situation. While it’s true that subscriptions are often set to renew automatically, we understand how frustrating it can be when this isn’t made clear or when it doesn’t align with your expectations. If you’re still open to discussing this further, please reach out to us again at help@effecto.app with your account email. We want to make sure your concerns are fully addressed, and we appreciate any feedback that helps us improve our service. Sincerely Team EffectoCould never log in & refused refund
I’ve never written a review for an app before. I’ve never been passed back and forth between different people so many times to answer my emails telling them the same thing, and they respond as if they do not understand what you have said and repeat the same answer as before, again and again. I cannot access the app, I’ve shown them screenshots of what I can see on my screen, there is no where to log in (the log in section does not appear). They have refused a refund (I paid for 3 months) saying that as I have already accessed the app they will not provide a refund. Then for the millionth time when I replied saying I have never been able to access the app and no one seems to be able to help me, so please either tell me exactly where to find the log in section or provide a refund, they then just reply in the same way they did to the previous ten emails. They have stolen my money and they have not listened to what I have said in the emails. Shocking. I have never had this experience with an app before and I’ve used loads of apps. Sorting things out is normally straightforward. Not with this app or this customer service team. Terrible. Avoid.Show lessM. Beth
Developer Response
We’re deeply sorry to hear about your frustrating experience with our app and customer service. It’s unacceptable that you’ve had such difficulty getting access to the app and that your concerns haven’t been properly addressed. We understand how incredibly frustrating it must be to feel like you’re not being heard, especially after repeatedly explaining the issue. The situation you’ve described is certainly not the level of service we strive to provide. If you’re unable to access the app and haven’t been able to get a clear resolution from our team, this is something we need to address immediately. We apologize for the repeated responses that didn’t help resolve your issue. Please email us directly at help@effecto.app with your account email and mention this situation again. I will personally ensure that your case is looked into urgently and that we find a solution, whether it’s resolving the access issue. Your feedback is crucial in helping us improve, and we’re committed to making this right for you. Sincerely Team EffectoNo refunds - mental health misuse
This app is basically a mood tracker with some analytics attached. There's plenty of better options out there if this is what you’re after for cheaper and less scammy. I purchased a years plan thinking that 1 will have one on one coaching and lessons to help me work through my ADHD symptoms. That was the impression i got from their website and questionnaire. I thought why not? It'll help me manage my symptoms better. I bought it online because the site was convincing. Once i installed the app I was hit with significant buyers remorse. So i reached out to the support team to receive a refund, only to be met with the following statement “ All sales of digital products are final and non-refundable” by a senior support specialist. So now I have a subscription I wont use that I’ve paid for which is non-refundable. Any organisation and product that believes in their product would offer a money back guarantee. I really resent the misuse of mental health as a platform to make money being used by this organisation. Furthermore, the lack of accountability of money when a product doesn’t fit a customer is just proof of the ethos of this organisation: “Give us your money, we’ll tell you may have ADHD, you can track your mood using this app and hope it makes you feel better! Good luck!”.Show lessYoshiiiw
Developer Response
We’re truly sorry to hear about your disappointing experience with our app. It’s clear that the app didn’t meet the expectations you had based on our website and questionnaire, and we deeply regret that you feel misled by the marketing. We understand how frustrating it must be to invest in something with the hope of receiving valuable support, only to find that it doesn’t deliver what you were promised. We never want our users to feel like their mental health is being taken advantage of, and your feedback highlights areas where we need to improve. If you’re open to it, please email us again at help@effecto.app with your account email, and reference this situation. We’d like to evaluate your case and see if there’s anything more we can do to make this right. We’re committed to learning from this and ensuring that future users have a better experience. Sincerely Team EffectoUnusable
The app is user unfriendly and incredibly overwhelming. Unfortunately there is no way to test it out before purchasing or even to see what it can do or what it looks like. So, you commit to a year subscription and if it’s not for you they tell you that they have delivered the product effectively and will cancel at the end of the year, regardless of usage or consumer confidence and satisfaction. I’m sorry I clicked on their advert on fb. The advert seemed great! But the reality of what you get and the chat bot responses from their admin team and the clear fact that they only want your money and couldn’t care less about consumer rights or satisfaction, while suggesting that this is a tool to support better wellbeing, especially where it relates to neurodiversity and meanest health - stay well away! Apple should be aware that this developer is taking money from people while not offering a usable or satisfactory app.Show lessUnhappilyReviewed108
Developer Response
We’re truly sorry to hear that your experience with the app has been so disappointing. It’s especially concerning that the app felt overwhelming and user-unfriendly, and that you weren’t able to test it out before committing to a year-long subscription. We understand how frustrating it must be to feel stuck with something that isn’t meeting your needs, especially when it was marketed as a tool for supporting wellbeing and neurodiversity. Your experience with our customer service is also troubling. It’s important to us that our users feel heard and supported, and it’s clear that we didn’t meet that standard in your case. We apologize if our responses felt like they were just from a chat bot and not addressing your concerns properly. If you haven’t already, we encourage you to reach out to us at help@effecto.app with your account email and details about your experience. We’d like to evaluate your situation and see if there’s anything we can do to make this right for you. Your feedback is incredibly valuable, and we’ll be using it to make improvements to our app and service. Sincerely Team EffectoDo NOT purchase
TLDR: scam alert
I purchased a subscription because I have ADHD and wanted to see if the reviews were true. I downloaded the app and was never able to see a single feature. I deleted the app and redownloaded it and still no results. I contacted customer support and after several days I received a response that they were cancelling my subscription. She forwarded my request for a refund to her manager. I was told I was not eligible for a refund even though I never had access to anything on the app. So they just got free money from me. Way to prey on neurodivergent individuals.Show lessJdbscum
Developer Response
Thank you for taking the time to review our app. We are truly sorry to hear that you had an unpleasant experience with the app. We will do everything in our power to make it a better experience for all users. If you have any other feedback or suggestions please contact us here: hello@effecto.appNo plan
They advertised there was an adhd plan but there is no plan it’s just a tracking appbenny.welcome.notions
Developer Response
We apologize for any confusion regarding our app's features. Effecto is designed to help users manage ADHD by tracking daily activities and emotions to provide insights into patterns and triggers. We understand that this might not align with what you expected from the advertisement about an ADHD plan. We appreciate your feedback, as it helps us improve our communication and ensure our users fully understand what the app offers. If you have any specific concerns or questions, or if there’s anything we can do to assist you better, please don’t hesitate to reach out to us at help@effecto.app. Thank you for sharing your experience with us. -Team EffectoDisappointed
I signed up thinking this app will help me be more organized, give me insight on how to manage scattered brain self.
I regret signing for a full year.
They want you to “buy $$$
into” all these other programs and materials.
There is no human being to talk to??? They don’t answer emails with a direct response.
At this point, I think its just another app trying to grab your money.
I can’t afford to loose money, as this is a typical trait of ADHD people. Spending money irrationally, and these app people con me in…Show lessprincesselie
Developer Response
We’re sorry to hear that Effecto didn’t meet your expectations, and we understand how frustrating this situation must be for you. Our app is designed to help users manage ADHD by tracking activities and emotions to provide insights, but we realize this might not be exactly what you were looking for. We apologize if our additional programs and materials weren't clearly communicated, and we are here to assist you in any way we can. If you’ve been trying to reach us, please ensure you’re emailing help@effecto.app. Include your account details so we can address your concerns more directly and provide the support you need. We appreciate your feedback and are here to help if you have any further questions or need assistance navigating the app. -Team EffectoUseless
Would have rated Zero if it was possible. This app actually does nothing that a planner can’t. Apparently there is no refund either for apps which do nothing. What happened to consumer rights? I’m very dissatisfied and would not recommend. Don’t get caught up in the sign up for more months to get it cheaper, go for one month if you want to try it. Essentially you can’t access any information on ADHD symptoms unless you pay for it, you have to put all of your own reminders in to the app and it doesn’t give you any information. It’s basically a planner app that you do yourself. Your ‘personalised planner’ is not personalised, just a generic list of stuff you can find anywhere and despite filling in the lengthy questionnaire, there is little information on what you have said in it. Tried to make an appointment for a showing if the app to see what I was missing and the next one is in 2 months’ time. Complete waste of time and money.Show lessCan’tevenreview
Developer Response
We’re very sorry to hear that you’re dissatisfied with your experience using Effecto. Our goal is to help users manage ADHD by tracking daily activities and emotions to provide insights, but we understand that this might feel similar to a basic planner app to some users. We apologize if the features didn’t meet your expectations, especially regarding personalized content and insights. We want to make sure every user feels they are getting value from our app. If you still have concerns or would like more assistance on how to use the app effectively, please reach out to us at help@effecto.app. We’d be happy to try and address your concerns and help you navigate the app to get the most out of it. Thank you for taking the time to share your experience with us. Your feedback is important as we strive to improve. -Team Effecto
