Leave a Review Minipass
Not a usable app
The location functionality does not work. Impossible to select a location to look for restaurants without the app completely bugging out.candypenchant
Developer Response
Dear candypenchant, Thank you for bringing the issue with the location functionality to our attention. We apologize for the inconvenience you've experienced. Our location feature is relatively new, and we are actively listening to user feedback to enhance its performance and usability. Rest assured, our development team is hard at work to resolve any bugs and improve the overall functionality of the app. If you have any specific details or additional feedback regarding the issue, we'd greatly appreciate your input. You can use the APP's built-in feedback tool to provide detailed reports. Thank you for your understanding and patience as we work to enhance your app experience. Best regards, Minipass TeamHate Not having A Web interface
Got forced to download the app just to see waitlist for a restaurant. Hate that I need to provide information to sign up to see where I am in line.
App is OK but don’t want to be forced to download it and will delete when done.
It’s not that hard to do a web page interface but they choose to do this to force sign upShow lessLsoakex
Developer Response
Dear User, We appreciate your feedback and understand your preference for a web interface. We are actively making onboarding easier and will require less personal information. Our aim is to provide a seamless and enhanced user experience, and here's why we chose to develop a mobile app: Optimized Experience: The app ensures an optimized and efficient experience tailored to managing waitlists, reservations, and browsing for restaurants. Enhanced Security: A dedicated app allows us to implement robust security measures to safeguard your data and privacy. Push Notifications: With the app, we can keep you updated on waitlist status and exclusive offers through push notifications, ensuring you don't miss out. Finally, we highly encourage you to make use of our APP's other features such as browsing and checking live WL lengths & REZ insights. If you have any further thoughts or questions, please feel free to reach out. We value your feedback as we continually strive to improve our services. Best regards, Minipass TeamExcellent experience
Quick accurate and thoughtful, worth to try!William168110
Developer Response
Thank you for the great view! We are glad to hear that you liked our APP. Your support means a lot. Enjoy your dining experiences!It’s amazing app!!!
Such a convenient app to use! Definitely recommended 👍🏼!how do u change the charter
Developer Response
We appreciate the excellent review! We hope you have the best experience dining with us!Forced to download app when it could be a webpage
Why can’t the status just be a webpage?Vancehuang
Developer Response
Dear User, Thank you for your feedback! Our app provides a seamless experience for managing waitlists, reservations, browsing restaurants, and accessing exclusive deals. These features are best delivered through a dedicated mobile app, allowing for push notifications and improved security. Feel free to reach out if you have more thoughts to share. Best regards, Minipass TeamWhy do I have to download the app for waitlist
This can simply be done over web. And if people find the value of the app they can download it instead of forcing people download the app to see the waiting time. Absolutely garbage. Collecting my data and then I will delete the app eventually after seatedwenkyyy
Developer Response
Dear User, We're sorry to hear about your dissatisfaction, and we appreciate your feedback. We understand the concerns you've raised regarding app downloads and data collection. We take privacy seriously. Any data collected is used in line with our privacy policy, and we strive to be transparent in our practices. Rest assured, you can delete the app at any time, and we respect your decision. We want to highlight that our app offers features like easy access to waitlists for your favorite restaurants, real-time waitlist updates, discovering trending restaurants, and accessing exclusive deals. We're here to continually improve and ensure a positive user experience. If you have any further feedback or suggestions, please feel free to reach out. Regards, Minipass TeamSlimey Tech Tactics 👎🏾👎🏾👎🏾
Minipass recently started servicing one of my favorite restaurants. After putting my name and number down, they texted me on behalf of the restaurant with a link that should show me where I am in line. Instead of the link opening up a browser window, it opened up a page prompting me to download their app. I tried to find a way to load a web page to show me my wait time, but I couldn’t, so I finally caved and downloaded their app, thinking that the link would deeplink me into their app. Instead, it routed me to the SAME page to download their app, so I tried to see if I could just view it in their app, and the only way to do so was to give my name, date of birth, email, and phone number to them.
Slimey is the nicest word that I can use to describe this UX pattern. You are supposed to be servicing restaurants, not their customers, and your attempt to disintermediate the relationship between a restaurant and their customer by requiring my identity to get a basic function of your service, which you are providing ON BEHALF of the restaurant, is not in the best interest of your customers. As a product, this is an example of the worst that technology companies have to offer.Show lessNikhil Shinday
Developer Response
Dear User, We appreciate your feedback and concerns, and we apologize for the negative experience you had with our app. We will work diligently to improve the onboarding process of our app, ensuring a more seamless transition and clearer communication regarding the purpose and benefits of the app. In response to your feedback, we want to emphasize that favoriting a restaurant in Minipass allows you to easily access the waitlist for your preferred restaurant within the app. By doing so, you can view real-time waitlist lengths directly on the restaurant's in-app profile, providing you with essential information to plan your visit more efficiently. We genuinely hope that by utilizing our app's features like favoriting restaurants and accessing real-time waitlist data, you can enjoy the app's value beyond just getting in line. We appreciate your insights, and we're committed to enhancing our app to create a better user experience. Best regards, Minipass TeamExcellent experience
Quick accurate and thoughtful, worth to try!Developer Response
Thank you for the great view! We are glad to hear that you liked our APP. Your support means a lot. Enjoy your dining experiences!Highly recommend
Used this app for reserving multiple restaurants recently. It is very user friendly and easy to keep track of the current status. Very smooth experience with this app.Garfied$
Developer Response
Thank you for your fantastic review! We're thrilled that our app made reserving restaurants easy and user-friendly for you. Your recommendation means a lot. Whenever you need WL & REZ, we're here for you. Enjoy your dining experiences!Hot icon
I like to way tell waiting customer how many parties ahead me.. because most of waiting estimated time are incorrect.Kiddo_wow
Developer Response
Thanks for the great review! We're glad to hear that you appreciate our [Current waiting parties] feature. We understand the importance of accurate wait time information, and we're committed to providing you with the most reliable estimates possible. If you have any more feedback or suggestions, feel free to share. We're here to enhance your waitlist and reservation experience!
