Leave a Review Spencer’s Nation
Um…
Every time I hit “shop online” in the menu it redirects me to the app I use to manage my doctors appointments…777,5,?7!8??
Very Disappointing
This app doesn’t work.
Can’t add postal code, only accepts zip codes, can’t access store locator, can’t access online shopping, and web site is not much better as I am not able to change my preferred store to a Canadian store. I live in Ontario, why is it telling me that my preferred store is in Texas, and there’s no way to change it.
I just want to shop online in the CANADIAN stores.
Ughhh, garbage…Show lessL-ROC
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This comment is more for suggestions
Take your online store and put it into an app. Have the app register punches, deals coupons and discounts.
Promote the app within the store, put QR codes up in locations so people can see what you sell online as well and to see rewards
From my understanding as a buyer, you don’t have the best team creating and running this app and from that you are missing a large amount of money. Places like Ulta make over $150 million from in app purchases yearly. (Ulta has a great app, that promotes deals, coupons, upcoming sales and points)
Looking at other popular brands and there apps you can get a good feel on what would be popular for yours. But the current state is very underwhelming and no one is interested or happy with the outcome.
Hope this helps and and you increase sales.Show lessroseyq101214
Developer Response
We are sorry to hear you cannot login to your account. Please reach out to guestservices@spencersonline.com for further assistance.Return
I bought a chest binder $45 online then when it came it was too small so I set up a return to get a larger size I can’t find my tracking number through fedex which they need now I’m out $45raven stag
Punches Gone
Cashier took my punch card and said they transferred to my account and that I would have to download the app to use them. I did so and created an account using the same phone number I gave them in the store and there’s nothing. A full punch card and a free jewelry reward gone because I trusted what they told me.Show lessSiloeyes
Developer Response
Hey Siloeyes! We appreciate you bringing this to our attention. Our guest services team can assist you with this issue. Please email us at guestservices@spencersonline.com and include the phone number associated with your account.Lost all of my punches
Bought three shirts the other day and had an old punchcard with three punches so I should have a free shirt and and two to go till another one, lost all my old punches somehow and didn’t record my new purchases. Talked to the store and they said there’s nothing they can do, just a joke of a system and a total scam to customers. Been going to Spencer’s for years now due to the punch card program, now that I know their new system is really a scam I don’t see me coming back.Show lessmvaander
Developer Response
Hey Mvaander! Our Guest Services team is happy to assist you with this issue. You can email them at guestservices@spencersonline.com. Please provide the number associated with your app account and a photo of your receipt and they can correct this issue.Simple, straightforward
The app works as intended. I had the sign in error another reviewer had, which was a simple solution: redownload the app to clear the cache, then simply click forgot password and ‘reset’ it to the password you wanted to begin with. (Yes, the code doesnt work on sign up, but password reset is fine for who knows what reason.)
Tl;dr Small error that only affects sign-ups on the app, the rest of the app is simple and very straightforward to use.Show lessYouth_GamR
Uhhhhhh
I was trying to make an account but every time I type up a password it doesn’t let me sign up and I do as it says what is required for a passwordpoo will fall
Awfully Indian made
Can’t verify my account with SMS, it sends the code, I put the code in, then tells me my username and password are incorrect despite being in registration flowJakeyPrime
App doesn’t work at all
The app just simply doesn’t work you click on the menu to take you to the online shop or any other option and nothing happens the app just simply doesn’t workAllGasQ
Developer Response
Hey there! We are sorry for any inconvenience caused by this app issue. We will call this issue out to our team to be corrected. If you still experience this issue, please reach out to us at guestservices@spencersonline.com and let us know.
