Horrible Customer Service
The young lady woke up on the wrong side of the bed, I guess. Thank God her gentleman coworker was there to help out. He needs a raise, and for her I recommend a demotion. This happened at 3031 P St, Sacramento, CA.
Response from developer
Hello. Thank you for your feedback. We are always looking for feedback to improve our customers’ experience. We will share this with the team. If you would like to share additional feedback, please email customerservice@rocketstores.com.
Useless App
I don’t understand the point of this app. I created the account and added my debit card. But then I realized I get charged like I’m using a credit card. It’s always .10 cents higher than the posted price per gallon. If I don’t use the app I get the lower price.
The Rocket app has never offered me some amazing discount or food/fuel offer to somehow make up for the increased cost per transaction. I am also limited to only pumping up to $75.00 worth of fuel. I like to fill my truck each time I visit a gas station. The app doesn’t allow that. I couldn’t find one positive reason to use this app.
The Rocket app has never offered me some amazing discount or food/fuel offer to somehow make up for the increased cost per transaction. I am also limited to only pumping up to $75.00 worth of fuel. I like to fill my truck each time I visit a gas station. The app doesn’t allow that. I couldn’t find one positive reason to use this app.
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Response from developer
Hello. Thank you for your feedback. We are always looking for feedback to improve our customers’ experience. We will share this with the team. If you would like to share additional feedback, please email customerservice@rocketstores.com.
75.00
Only let me pump $75. It doesn’t even halfway fill my tank. Would be great if it filled up my tank.
Too confusing and way too much hassle
**I agree with "CLUNKY" guy who reviewed it 1 star before even reading the reviews lol ***
Don't download it , it's a hassle and no point to receive a small child size free item . So I noticed these weekly deals in the store and while having the actual card, Learning this today. it's a hassle to download this app, scan the items in the app, pay in the app and give the cashier a code in the end ? Whaaaat? I've never experience any difficult app like this in my life.
Also I had the card literally in my hand, and I couldn't use it and needed to use the app... line started forming behind me so I skipped the "child free water" and got
Everything else. Also. Big deal save .25 cents on gas that's already the highest in town? No thank you!!
Don't download it , it's a hassle and no point to receive a small child size free item . So I noticed these weekly deals in the store and while having the actual card, Learning this today. it's a hassle to download this app, scan the items in the app, pay in the app and give the cashier a code in the end ? Whaaaat? I've never experience any difficult app like this in my life.
Also I had the card literally in my hand, and I couldn't use it and needed to use the app... line started forming behind me so I skipped the "child free water" and got
Everything else. Also. Big deal save .25 cents on gas that's already the highest in town? No thank you!!
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Not worth the trouble
They ask a thousand questions when creating an account. On top of this, they ask for more personal information than necessary. Ended up removing the app.
Doesn’t work
I was told by an employee at a gas station to download this app and add the physical card I was given to it. I’ve tried entering the number and the app crashes upon trying to enter it. Can’t even get past making my account because of this bug. Definitely don’t recommend this app and after reading reviews doesn’t sound like you earn much for having one.
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Lies
Employee told me that I have a bunch of points stacked up and to download the app. Come to find out I can’t even make or log into my account. Not even worth my time. Making my card useless. Don’t even bother to download the app
Clunky, don’t waste your time
The app is so clunky and not user friendly, I’m a pretty advance in tech, it’s not that I can’t navigate it, it’s that it’s too annoying and I imagine ppl who aren’t great with tech will not know how to use.
Paying through the app is just ehh, when you’re at the gas station who wants to do all of that with a long line, we just wanna pull upC enter out number, pay then leave. Savings offered aren’t that great…overall, if you want higher user-ship make it simple. The app is a waste of space and has been deleted.
It’s crazy that you can’t earn rewards through entering your phone number like all other gas stations…there is no competitive edge with this app. I wouldn’t recommend.
Paying through the app is just ehh, when you’re at the gas station who wants to do all of that with a long line, we just wanna pull upC enter out number, pay then leave. Savings offered aren’t that great…overall, if you want higher user-ship make it simple. The app is a waste of space and has been deleted.
It’s crazy that you can’t earn rewards through entering your phone number like all other gas stations…there is no competitive edge with this app. I wouldn’t recommend.
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Deals found here!
Fun app with great deals
Nice!!!
Having to use phone for deals can be a problem for those who don’t carry phone on them all the time. Especially with having rewards card or phone number in system. BUT, the associates here at the Olympia 76 are truly awesome and always helpful. Thank you associate Ken!!!
