Great service, bad app
I love using the pick up feature for my groceries, it’s so fast and convenient. I’m absolutely sold on this new way of shopping and if the app worked better this would be a 5 star review. However, this app has a number of issues that sometimes make it un-usable. I’ll name the biggest two I’ve encountered: 1, sometimes images don’t load for the products. I don’t have every brand memorized and I need to be able to see what I’m buying. 2, I can’t add a new card. Whenever I try to add a new credit card I get the forever loading wheel. Ive tried logging and and re-downloading the app and it didn’t work. My credit card on file is going to expire soon and when that happens I’ll be unable to use the pickup feature since I’ll have no way of paying. If I can’t figure out how to fix this I’ll have to start doing all my shopping somewhere else and using their pickup feature instead, which is unfortunate because I like King Soopers and it’s closest to where I live. I hope someone sees this and fixes these problems.
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Response from developer
Hi 2lazy2shop…! We're sorry that your King Soopers app doesn't work properly. We suggest you delete the app and re-install it. If you continue to have the same issue, please call us at 1-800-576-4377 with Case 69810330 so our Digital Team can further assist you in terms of troubleshooting. Have a great day!
