Leave a Review King Soopers
Great service, bad app
I love using the pick up feature for my groceries, it’s so fast and convenient. I’m absolutely sold on this new way of shopping and if the app worked better this would be a 5 star review. However, this app has a number of issues that sometimes make it un-usable. I’ll name the biggest two I’ve encountered: 1, sometimes images don’t load for the products. I don’t have every brand memorized and I need to be able to see what I’m buying. 2, I can’t add a new card. Whenever I try to add a new credit card I get the forever loading wheel. Ive tried logging and and re-downloading the app and it didn’t work. My credit card on file is going to expire soon and when that happens I’ll be unable to use the pickup feature since I’ll have no way of paying. If I can’t figure out how to fix this I’ll have to start doing all my shopping somewhere else and using their pickup feature instead, which is unfortunate because I like King Soopers and it’s closest to where I live. I hope someone sees this and fixes these problems.Show less2lazy2shop…
Developer Response
Hi 2lazy2shop…! We're sorry that your King Soopers app doesn't work properly. We suggest you delete the app and re-install it. If you continue to have the same issue, please call us at 1-800-576-4377 with Case 69810330 so our Digital Team can further assist you in terms of troubleshooting. Have a great day!Used to be my top app
New Update: I was in the middle of making my pickup order when all of a sudden the app crashed and will not come back up. It was just updated yesterday so I don’t know what the issue is. The app was still lagging big time when it was working. I am really frustrated because I need groceries and can’t order anything.
UPDATE: I appreciate the response from the developer but I didn’t have trouble downloading the app. My issue is with the app performance. I’m using an Apple 14 max plus so I’m not having any storage issues or problems with getting logged out (knock on wood) but I do notice that a lot of items are in-store or delivery only. I’ve also noticed lately that I get way less coupons than I used to and the ones I do get are all baby and alcohol related so they’re useless to me. A big concern is when I try to select a potential replacement item and use the search bar, basic phrases (coffee creamer i.e.) comes back as ‘no selections found’ and when I simplify it to creamer I get options for salsa and chips. My biggest pet peeve right now is the lag!!!Show lessK_f_darby
Developer Response
Hi! We're sorry you are having so many issues with the app like the incorrect search results, the lagging issue and the crashing while placing an order. If you continue to have this issue, please call our team at 1-800-576-4377 & provide case #62296348, so we can troubleshoot this with you & alert our digital team. Also, sometimes uninstalling/reinstalling can help these issues. TY…..huh?
Utterly baffling. Tried to sign up in order to use a specific coupon. Tried the browser version, got an error message. Downloaded this app and managed to sign up, but the phone number I’ve been using at King Soopers for years as my alt id wasn’t allowed to be connected to this new account (nor was it recognised as a current valid number). After 25 minutes hunched over my phone in the store, finally finally finally ready to try to at least use this newly setup account in order to avail of the one coupon, turns out the wording of the discount is completely misleading and doesn’t make sense even when you parse the text. “Save $2 when you buy one (1) General Mills cereal of a particular size.” So why did it ring each box up as only 50 cents off? Because, despite the description clearly stating “Save $2 on one (1) box”, and despite the coupon being called a “5x Event” (whatever that means), the ACTUAL COUPON, after all of this, is 50 cents off a maximum of 4 boxes.
What a waste of time and a total headache. I’m not sure they could make this more convoluted if they tried. Deleting the app pronto. You can keep your “digital coupons” and I’ll save my sanity and time.Show lesschriskaprys
Developer Response
Hey, thank you for your feedback. We apologize for any inconvenience when using our app when attempting to redeem a digital coupon while in-store shopping. Our digital program is under constant evaluation and your feedback provides us important indication as to how to improve your digital experiences. We are sharing your feedback with our Digital Team. Please reach out with any questions or concerns by calling us at -800-576-4377 and by referencing case #55565659. Enjoy the rest of your day!