Pay mortgage, option to pay 10% extra principal is nice. Keeps documents organized. Never had an issue with this app.
TERRIBLE COMPANY. If your mortgage is through ServBank, I recommend you refinance your mortgage and choose a different bank. They are terrible. They will add fees to your monthly payments without informing you. They will change the confirmation amount from what you think you're paying to something completely different. Buyer beware, terrible, terrible, terrible. For example, I paid my mortgage. took a screenshot of the confirmation total two days later they tried to take my mortgage plus $100 more out without confirming with me. I don’t know how they get away with stuff like this. If you read the other reviews, this is not an isolated incident. I started with the money source and they were acquired by Servbank. Sunset acquisition about two years ago. I’ve had nothing but problems. DO NOT GO THROUGH SERVBANK!!
Developer Response
Good Morning , My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with youThis latest update has broken facial recognition for login. Even after you enter your password, get prompted for facial recognition it doesn’t work. Tried several times and the same result. Nice job on checking your updates because we are sure that this impacts more customers.
Unfortunately the developer response didn’t even address the facial recognition issue with the app update, we in fact called in several times, but the app is still not working properly. As was previously reported, facial recognition no longer works.
Developer Response
Good Morning , My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with youUser friendly.
This latest update has broken facial recognition for login. Even after you enter your password, get prompted for facial recognition it doesn’t work. Tried several times and the same result.
Nice job on checking your updates because we are sure that this impacts more customers.
Developer Response
Good Morning , My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with youI have had my account transferred over a month ago and am still unable to access any account information after calling multiple times to customer service. This app doesn’t work.
Developer Response
Good Morning , My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with youEach time I select payment plus (extra 10% to principal) I get an error saying “payment plus not allowed until total payment due is made” I’m not behind. I’m today (July 4) trying to select August 1 payment. So then I have to schedule a regular payment and go in and edit it. Please fix this glitch.
Needs improvement, still needs more first functionality when it comes time all data.
Developer Response
Good Morning , My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with youWhy can’t I just quickly view a statement without having to actually download it first ???
Developer Response
Good Morning , My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with youIt’s ok, but whenever I hit the pay mortgage plus 10% it doesn’t allow me to. It comes up with some stupid message. And it’s every month that I try
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