Cathay Pacific User Reviews

Cathay Pacific Airways Limited

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Never trust the seat selection function

I’d selected and confirmed my seat in advance through online check in. But the system show no seat selection record. And it’s not the first time! The ground staff and customer service feedback the flight is full while I still saw a lot of seat available……..I hope this is my last time to fly with this company as they have the worst service as they never fix their bug in the app and always give you the worst service for you to experience!

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Travelmeans

3 months ago

Response from developer

Hi Sir/Madam, Thanks for letting us know the issue you have encountered on our app. Would you mind sending screenshots of the page you encountered issue, and the app settings page that contains the app version and AppID to mobileapp@cathaypacific.com? Sorry for any inconvenience caused. Regards, The Cathay Pacific App Team

Smooth

Easy to use and good. Sometimes loading a flight details requires some different methods but once done notifications and usage is good

Nnaksman

4 months ago

The Only Way

The only way you can even book or do anything is through their app LOL. I tried multiple times through their website on phone and PC but it kept white screening. I was able to quickly book and manage my booking through the app.

Insanity Aura

4 months ago

Application won’t load while in Canada

The application was working fine prior to my arrival in Canada. I am trying to revisit my itinerary coming up, and I can’t load anything on the application.

Csbono90

4 months ago

Response from developer

Hi Sir/Madam, Thanks for letting us know the issue you have encountered on our app. Would you mind sending screenshots of the app settings page that contains the app version and AppID to mobileapp@cathaypacific.com? Sorry for any inconvenience caused. Regards, The Cathay Pacific App Team

Continually asks for the same data…

The app is generally well designed - it’s easy to book flights and check status. However, when checking in it always asks for the same information again and again, even if you are logged in. It’s tedious.

RH-2010

4 months ago

Response from developer

Hi Sir/Madam, Thank you for your feedback. We apologise for the inconvenience caused. We will definitely consider your feedback in our future mobile app development. We sincerely thank you for your continued support. Best regards, The Cathay Pacific App Team

Poor online service

I preparation for my flight to Hong Kong, I registered online and provided all the required documents to check in, the day before the flight. My boarding pass arrived in my inbox, the day of the flight after I stood in line to get one. On the return flight, when I received an email saying online checkin was available, I checked in but the system the rejected my attempts, multiple times. This is a first in my flying experience.

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disgruntled05

4 months ago

Response from developer

Cathy Pacific Airlines

A nice airline to fly on and the services are very welcoming, only thing is that their planes are getting a little bit older, should either get new planes or refurbished the cabins.

Michaelhk1