Terrible experience start to finish
To begin, when I was applying, they pulled the wrong driving record and denied my request. I have had no accidents or tickets since getting my license, yet was denied for a bad driving record. I fought with them on it for a few weeks, and finally got it straightened out because I don’t have any other options for rentals being under 21. The FIRST TIME I reserved a car, they gave me access to the wrong vehicle, and only informed me because I made it an hour down the road and the car wouldn’t start again. They then told me the car I had picked up was reserved for someone else later that day, so I had to return it. To do this, they moved my reservation from my original vehicle to this one. Drive an hour back, just to find out they had rented my first vehicle to someone else. They then tried to charge me for a second reservation for a truck (which I have never driven) 5 miles down the road. I told them to save it, I’ll just be taking the train next time. Customer service is abysmal, and I seriously dissuade anyone from using this service if they don’t want to deal with Comcast level bulls**t.
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Terrible
DO NOT USE ZIP CAR. So unprofessional wasted 3 hours of my time.
Why only one star?
There is a simple answer.
One star for Efti, Yannis, Analyn, Demetra and then Efti again from the Zipcar Call Centre in a snowy Athens. That’s right while there were blue skies in January in south west London there was snow in Athens!
They were all very helpful and understanding. However there is definitely something profoundly wrong.
More than Climate Change too right there was a problem.
I had booked a VW Touran - the same one as I had booked before Christmas. Then I was told with twenty four hours notice that it was unavailable, because of the front left tyre had a tyre pressure issue.
The replacement vehicle had a fault too. So I had to travel from Putney to Paddington via South Kensington. That was before Christmas.
And so today imagine my concern that the vehicle I originally booked still had the same tyre pressure issue.
The problem was compounded when the replacement vehicle had kept saying “Oil Service NOW!” I consulted the Zipcar team to make sure that I bought the correct oil for the specific vehicle. I was told the oil could be charged to the fuel card. The garage said it couldn’t. The new oil did not solve the problem so I took the vehicle back.
I am still waiting for a reply from Zipcar to my last email!
One star for Efti, Yannis, Analyn, Demetra and then Efti again from the Zipcar Call Centre in a snowy Athens. That’s right while there were blue skies in January in south west London there was snow in Athens!
They were all very helpful and understanding. However there is definitely something profoundly wrong.
More than Climate Change too right there was a problem.
I had booked a VW Touran - the same one as I had booked before Christmas. Then I was told with twenty four hours notice that it was unavailable, because of the front left tyre had a tyre pressure issue.
The replacement vehicle had a fault too. So I had to travel from Putney to Paddington via South Kensington. That was before Christmas.
And so today imagine my concern that the vehicle I originally booked still had the same tyre pressure issue.
The problem was compounded when the replacement vehicle had kept saying “Oil Service NOW!” I consulted the Zipcar team to make sure that I bought the correct oil for the specific vehicle. I was told the oil could be charged to the fuel card. The garage said it couldn’t. The new oil did not solve the problem so I took the vehicle back.
I am still waiting for a reply from Zipcar to my last email!
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Avoiding responsibilities
Was a member of zipcar community for about 2 years but cancelled this morning.
Customer service has gone downhill and the supervisors do not car. A ticket violation was issued to a vehicle that I had under my name during a commuter plan bill cycle. Problem? The violation was issued in East Hampton NY, and the vehicle in question was not even the right color, or model yet Zipcar paid the fine only because the plates were the same but did not bother to confirm the state in which the plates were issued. They them charge me for the violation because they failed to notify whoever had the vehicle. After getting off the phone with the courthouse they requested me to retrieve all the information for my vehicle so the ticket could be dismissed. Problem? Zipcar avoids, beats around or pretends to write the information but does not comply with giving the information. They ignored my emails, supervisors dont care, and I have requested in writing what is needed and they continue to ignore it. After reporting to customer service many times over the phone and email, again no answers. This just proves again, that this is a company going downhill with customer service and officially terminated and cut all ties with Zipcar. I would rather go to Enterprise car share over this nonsense. I DO NOT recommend this service, I DO NOT recommend this company moving forward. Save your money.
Customer service has gone downhill and the supervisors do not car. A ticket violation was issued to a vehicle that I had under my name during a commuter plan bill cycle. Problem? The violation was issued in East Hampton NY, and the vehicle in question was not even the right color, or model yet Zipcar paid the fine only because the plates were the same but did not bother to confirm the state in which the plates were issued. They them charge me for the violation because they failed to notify whoever had the vehicle. After getting off the phone with the courthouse they requested me to retrieve all the information for my vehicle so the ticket could be dismissed. Problem? Zipcar avoids, beats around or pretends to write the information but does not comply with giving the information. They ignored my emails, supervisors dont care, and I have requested in writing what is needed and they continue to ignore it. After reporting to customer service many times over the phone and email, again no answers. This just proves again, that this is a company going downhill with customer service and officially terminated and cut all ties with Zipcar. I would rather go to Enterprise car share over this nonsense. I DO NOT recommend this service, I DO NOT recommend this company moving forward. Save your money.
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HORRIBLE CUSTOMER SERVICE AND WAY OVER PRICED!
I’ve only been a member with you guys for less than a month and have spent roughly $1200 renting your vehicles! I want to express how much i regret not using a different service than Zipcar! Every time I’ve been in one they have been extremely dirty with debris, smoke odor, and trash ! Not to mention a couple of them have even had service due lights on! One being “transmission error”? You need to come up with some way or incentive to make other Zipcar users return the vehicles clean! I took my little spare time and money that I have YET AGAIN as I have done with each of your cars I’ve rented and made sure to clean up debris, wipe it down with armor all, vacuum them, and cleaned the windows but I’m not going to continue to do so if it’s not enforced or regulated to others! Especially with the HORRIBLE customer service I receive EVERY time I have to call your company. The agents are rude and don’t care nor listen to our comments! I EVEN HAD TO USE PERSONAL MONEY TO GAS UP because the gas card was not in the car!Considering how ungodly expensive your service is to rent a car for a day you’d think that Zipcar would be on top of issues like these but that’s unfortunately not the case. To say the least I am VERY disappointed and honestly don’t know if I will even continue to use this service!
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This company does not care about you
Have had multiple issues with rentals - car not starting, dirty cars, not parked where they’re supposed to be, then not being able to find the car where I parked it despite having parked it exactly where I found it, double-charges to my debit card.....They literally have no way to contact customer service online. The links in their emails to customer service are all broken. The only email address online has a message warning that if your email isn’t about applications it won’t be reviewed. They send out email surveys asking how your ride was but they aren’t actually interested in knowing about or fixing customers’ problems. I called customer service multiple times and all they were able to do is tell me they’d have someone email or call me back. No one ever did. I ended up having to dispute an erroneous charge with my bank. Still no reply despite multiple bad reviews on their surveys that apparently fall into a black hole once completed. I hope a customer service oriented car rental company buys them out and fixes this company because unfortunately, Zipcar owns the market for this type of service where I live.
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Worst bill policy
I was 9 min late for the trip and there's only one booking in half an hour so I didn't interrupt other's trip. The company charged me the price of an extra half hour PLUS $35 late fee. They assume you should stop your car in the middle of your trip to extend your booking hour in order to not being fined. Who has the time to do this if they are trying hard to make it on time?? Are you guys rely on these unreasonable rules to make profit?
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Response from developer
We’re very sorry to hear that you’ve had a less than pleasant experience. We appreciate your feedback. Feedback like yours is important in helping us understand and fix these types of issues for others in the future. To make sure your experience moves beyond the app store please visit us at support.zipcar.com or give us a call at 866.4.ZIPCAR. If you have specific feedback about the Zipcar App, feel free to update the review.
Completely useless and unfriendly to use
Updated August 2017. Yet again the developers update app and it is unusable again. Can't even book a car at all now, just get endless error messages. Only can through full website. Utter garbage and waste of my membership. How much longer until you fix this disgrace?
Agree with all the other reviewers. This is nightmare to use and book cars, can't see availability of cars, I, like other reviewers, rarely care exactly what time i want a car, just that i need it for x hours to do errands. I've just tried and failed to see whether car i've booked today is free to extend booking. This isn't a patch on streetcar ap. like another reviewer it makes me question my subscription. Also hate the useless 'good to know' fluff and the awful americanisms. Plus the endless stupid reminder texts telling me I've booked and when the booking ends. I'm a sentient adult allowed legally loose on the roads so I am capable of remembering the length of my booking. Hate this ap.
Agree with all the other reviewers. This is nightmare to use and book cars, can't see availability of cars, I, like other reviewers, rarely care exactly what time i want a car, just that i need it for x hours to do errands. I've just tried and failed to see whether car i've booked today is free to extend booking. This isn't a patch on streetcar ap. like another reviewer it makes me question my subscription. Also hate the useless 'good to know' fluff and the awful americanisms. Plus the endless stupid reminder texts telling me I've booked and when the booking ends. I'm a sentient adult allowed legally loose on the roads so I am capable of remembering the length of my booking. Hate this ap.
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Response from developer
Thanks for your review of our app. Feedback like yours is important in helping us give our members the best experience possible. Please know that we’re taking all of the items you’ve shared into account as we work on further developing the Zipcar app. If you’d like to provide additional feedback, please visit us at support.zipcar.com
Loggin in problem
Why still can't I sign in? Not found 404!!
Response from developer
We’re very sorry to hear that you’ve had a less than pleasant experience. We appreciate your feedback. Feedback like yours is important in helping us understand and fix these types of issues for others in the future. To make sure your experience moves beyond the app store please visit us at support.zipcar.com or give us a call at 866.4.ZIPCAR. If you have specific feedback about the Zipcar App, feel free to update the review.
Worst Customer Service ON THE WEB
I have driven with Zipcar for years at this point. Both in Ann Arbor, MI and in Tallahassee, FL were my experiences just as terrible. When calling customer service, they will only restate policies to you instead of actually solving your issues. In particular, Caesar, the head of customer service, has no one above him to help you solve your issue. So, he simply just keeps repeating himself to you. His inferiors, such as Xavier, barely understand how the company works, misread information to you, and will try to overcharge you. Additionally, their gas cards almost NEVER work or get stolen. You must then pay for the gas and Zipcar will "reimburse" you. Except, they might not. And even so, they'll charge you if you return the car with low gas, EVEN IF YOU REPORT THE CARD MISSING DAYS PRIOR and THEYVE STILL NOT REPLACED IT! I highly recommend using another app. The customer accusatory tone of the "face" of this companies customer service is demeaning and is only there for the company to try to charge you more money. I hope Zipcar improves its customer service and gas card issues. If not, I will be leaving the company soon. It's not worth your peace of mind, time, money, patience, or respect (as they certainly won't respect you). Shame. :/
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