Horrible! Horrible service!!
Never in my life have I seen a company so disinterested in there customers. I spent more than 10 Hs on the phone trying to get my zipcard shipped to the correct address, not only did they not ship it to the correct address but also on 8 different occasions told me they had te sent it and only did so once!! I kept calling and they would keep telling me they would ship it again only to find out on my next call that the card was never sent. I paid my subscription in advance and after 4 months of trying again and again I decided to cancel the account, but it turns out I can’t get my money back. Total ripoff!!! Be careful think it twice there is many people that have been overcharged or had trouble using this poorly offered service. Everyone I know that signed up could never get their money back they offer you credit that you rarely get to use because it expires I had in my account over 100, 10 or so for every call I did. I would not recommended this at all. I couldn’t even get my zipcard to start using the service, I don't even want to imagine the sort of trouble I would have if I began using it. Save yourself many hours and headaches. Good idea poorly executed.
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UNPROFESSIONAL/SCAMMERS
Zipcar recently changed their Toronto nightly rate from $28 to $85 that’s a 300% jump and did so without informing anyone. I call Zipcar to ask what that price is and they say it’s a glitch and I could book it and they will reimburse me. Last 3 phone calls they said they will forward this to some payment people and they will get back to me in 2-4 days, ITS BEEN 3 WEEKS. Last phone call the lady just hung up. How do you expect to do that to students. This is horrible.
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Very useful but very inconsistent.
very good service, and cars are often there when needed. Used zip for personal errands, however, can be very inconsistent with pricing (fluctuates between $8-$15/hr), not a lot of cars in my area, and the monday-thurs after 6pm promotion isn’t there anymore; so rides can be very expensive (paying almost $70 for just 3 hours)
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Poor Customer Service
Your customer service has a lot to be desired. Anytime I call with an issue, I basically get a shrug and a ‘yes that happens sometimes.’ There is never an offer for compensation for time lost unless asked for. For instance, I got a flat tire and had to wait 3 hours to receive roadside assistance and when I called and told them that I had been waiting that long, all they said was ‘sorry about that ma'am’ so I said I hope you aren’t going to charge me for the 3 hours I was sitting here and THEN they offered to refund me 3 hours worth of money. I’ve also had a car not unlock so they transferred me to another vehicle and when I complained, then they offered to refund the half hour travel time it took me to walk to my next car. And they make you pay out of pocket for things like flat tires and then you have to send a receipt in for approval and wait to get refunded. Absolutely ludicrous.
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A Great Option Even If You Own A Car
I’ve been a Zipcar member since January 2008. You can rent cars located in or near your neighborhood by the hour. You reserve cars at the website by day, date, and time, based on availability. I’ve made reservations just minutes in advance, and currently also have reservations as far ahead as several months. The only limit is if and when someone else has booked the car you want, but you usually have alternative cars available nearby. Even if you own a car, it makes sense to be a member and have a Zipcard in your wallet, for when your car is in the shop or you’re traveling to other cities and want the convenience of a car when you get there. The billing is similar to Lyft or Uber, and the app works as well as the website and is very intuitive and instantaneous. It’s a great option, one I use at least a couple times a week, and I haven’t owned a car since 1992.
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Worst Costumer Service
Several times have I made my reservation and paid only to show up and find out my reservation can’t be fulfilled. You call the "24/7" line and wait 10-15mins only to be told, and i quote; "Oh, that Zipcar was reported with having a dead battery." Or “We don’t know where the car is.” Why advertise a car as being available knowing very well the car battery is dead or that the company itself doesn’t know WHERE THE CAR IS? Can’t this company text/email/call me if there is a problem with a service I’m paying for? They don’t bother taking out the cars from the available list to an unavailable roster, they make YOU find out. After all that, I can’t get a simple call Informing me and other customers that my reservation for that day can’t be fulfilled? This service doesn’t award it’s costumers, no “loyalty points” and you are expected to fill the gas(free), make sure car is clean for next driver, and don’t forget you are driving a car with an advertising sticker, not really “cool” to the young crowd. This service is suppose to be reliable, fast and cheap but it’s everything but....they just say they are sorry, refund your money and hang up, you waste your time, can’t make your appointments and are stuck trying to figure out what to do next.
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Worst rental company
I was having trouble logging into their crappy website and so I called before I paid their $25 non refundable “application fee” as my father is dying and I need a car ASAP. I explained this and was told a member representative would call me ASAP. I was told I could rent a car today and I was the “highest priority”. No one called. In the meantime I was able to login. I paid the $25 application fee and only after I paid was I told that it would be 3-5 days before I could rent. I immediately called again. I was told there was nothing they would do. I offered to pay to overnight the stupid membership card they require and was told no. I asked for my account to be canceled and my money returned. I was told neither would be done. My account is in limbo, they haven’t done anything on it at all and yet refused to return my money. That’s theft. Obviously with my father dying and wasting hours with their terrible interface I was upset. Their horrible customer service manager decided to lecture me on cursing and provide me with warnings instead of helping me. Please use Turo, GetAround or any of the other companies out there. Zipcar is the absolute worst.
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Easy to use
Reviews of car cleanliness, fuel levels, window water dispenser etc should be reviewed by each user similar to UBer driver reviews, just a suggestion!
Stranded with Courtesy
Interesting experience today - the car I was using wouldn’t start in an under ground garage at local mall because there wasn’t a satellite connection.
Received suggestions like get someone to help you push it closer to entrance/exit to make connectivity (I’m a small woman - in NY, in Brooklyn, really,?) also, if you pay for help get a receipt...huh? Gee sir thank u for going out of your way, can I give you a few dollars and oh btw I’ll need a receipt even though it’s not my car and I’ve been waiting for over an hour for a call on a tow truck - smh/really deep sigh.
The best offer - we’ll credit you and extend your time. Hmmm, credit (not refund) for a car I’m not able to use, extend my time while i stay with unusable vehicle waiting for a tow truck that never came?
This was suppose to be a quick dash to the supermarket and Home Depot..2 hours maybe 2.5, not shopping, picking up specific items - in and out, waiting on line would be most of time.
And yet everyone at Zip was friendly courteous and unconcerned about me being stranded/inconvenienced if ya know what I mean. Anyway, I finally got vehicle started - and out of the garage with a $5.00 parking charge (usually cost $2-3) not that big a deal/difference just annoying. Guess it’s time to consider getting a vehicle kinda miss having my own.
Received suggestions like get someone to help you push it closer to entrance/exit to make connectivity (I’m a small woman - in NY, in Brooklyn, really,?) also, if you pay for help get a receipt...huh? Gee sir thank u for going out of your way, can I give you a few dollars and oh btw I’ll need a receipt even though it’s not my car and I’ve been waiting for over an hour for a call on a tow truck - smh/really deep sigh.
The best offer - we’ll credit you and extend your time. Hmmm, credit (not refund) for a car I’m not able to use, extend my time while i stay with unusable vehicle waiting for a tow truck that never came?
This was suppose to be a quick dash to the supermarket and Home Depot..2 hours maybe 2.5, not shopping, picking up specific items - in and out, waiting on line would be most of time.
And yet everyone at Zip was friendly courteous and unconcerned about me being stranded/inconvenienced if ya know what I mean. Anyway, I finally got vehicle started - and out of the garage with a $5.00 parking charge (usually cost $2-3) not that big a deal/difference just annoying. Guess it’s time to consider getting a vehicle kinda miss having my own.
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No longer affordable
I think zipcar rencently hiked up price by 20-30% in Toronto, it’s no longer an affordable option to rent a car for a short period of time, time to switch to another company
