Erratic app and overall service
Nothing is working properly. From the day I signed up to the time I took my first trip.
Signup took days and multiple phone calls. First reservation was crippled by, what I assume to be, a server outage where nothing was working, no website, no app.
Then comes the first trip. I was trying to find my car, but trying to unlock/honk it kept saying try again after 5:30pm which was my reservation start time. At the time it was 5:32. The app kept saying try again after 5:30. This is not a service launched last month. You guys are running this for years and it has come to this?? Then the car showed up, apparently the other person was a bit late. But then she was unable to end her trip. She said she is getting an error in the app. Anyways, then I start my trip late and I have no idea if my time is adjusted to the 15min late start. I come back on time, try to end my trip, the app keeps showing an error and a spinning indicator at the same time. Is it working on it or has it failed? No idea. I lock with my card and leave the car. The app still the same in 3-4 tries. I take photos to document my timely arrival, thinking that the erratic app can put me in trouble.
Signup took days and multiple phone calls. First reservation was crippled by, what I assume to be, a server outage where nothing was working, no website, no app.
Then comes the first trip. I was trying to find my car, but trying to unlock/honk it kept saying try again after 5:30pm which was my reservation start time. At the time it was 5:32. The app kept saying try again after 5:30. This is not a service launched last month. You guys are running this for years and it has come to this?? Then the car showed up, apparently the other person was a bit late. But then she was unable to end her trip. She said she is getting an error in the app. Anyways, then I start my trip late and I have no idea if my time is adjusted to the 15min late start. I come back on time, try to end my trip, the app keeps showing an error and a spinning indicator at the same time. Is it working on it or has it failed? No idea. I lock with my card and leave the car. The app still the same in 3-4 tries. I take photos to document my timely arrival, thinking that the erratic app can put me in trouble.
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Half service, half scam
Of the 4 times I’ve booked a car, I’ve only been able to use it twice. The first time, the previous reservation went late and I got no notification about it and no credit to compensate for my ruined trip. The second time, I at least got a notification the day before, letting me know the car needed service. Again my plans were ruined, as the only cars available after my reservation was cancelled were very expensive. A company that treats customer well might have credited me for the difference on rental price so that I could be on my way, but not Zipcar.
I finally decided to just buy a car because the service is so unreliable, and I’ve been trying to cancel my membership for 3 days. You can’t do it online (I tried submitting a help desk ticket 2 days ago and they promise they’ll cancel your account within 24 hours, evidently a lie). I’ve spent hours on hold over the course of 3 attempts to call, and am now suspicious that there are literally no representatives who answer phones. Will be looking into places to report these abusive, anti-consumer business practices.
Do yourself a favor and stay away from Zipcar.
I finally decided to just buy a car because the service is so unreliable, and I’ve been trying to cancel my membership for 3 days. You can’t do it online (I tried submitting a help desk ticket 2 days ago and they promise they’ll cancel your account within 24 hours, evidently a lie). I’ve spent hours on hold over the course of 3 attempts to call, and am now suspicious that there are literally no representatives who answer phones. Will be looking into places to report these abusive, anti-consumer business practices.
Do yourself a favor and stay away from Zipcar.
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Horrible
I’ve had zipcar since they started and the service was pretty good a lot of cars available and no issues until this year 2020, every time I rent a car there’s always an issue Such as not being to enter the car with a zip card which then they will lie and say the car has battery issues this has happened to me about 5+ times, also Cars not being at the location they said they were at or another member doesn’t return the car on time, I’ve been booking cars in advance I booked a car for July 23 at the beginning of July and now they changed my reservation and I have to go to another pickup location which is not convenient for me now I have to pay ubers instead of walking also they did NOT contact me and tell me that my reservation will be changed. Also their customer service is horrible they really don’t care about the situation you’re in all they do is offer driving credit instead and then you have a wasted day that’s was planned, when you call you will wait hours just to speak to someone and a majority of the time the call will fail right when they answer! Horrible I’m canceling my zipcar membership after I use the driving credit.
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Worst Experience
I rented a car for 3 days. It broke down within an hour drive. They got it towed and send us back to the city on an uber to pick up a different car, but there was not an available car. I call back and finally got a 3rd car and drive to my destiny upstate. Next morning I receive a text saying that the car has to be delivered that same morning when I requested it for 3 days. Now I’m upstate with a car that should be in the city. That was a Saturday spent calling back and forth until finally we got the car extended to how we initially intended. This only lasted 1hr when a second towing service came and took the car from us, for the second time, even tho it was activated on my Zipcar account legally and I could access the car with my card, but the fleet coordinator from Zipcar Malitza Veloz had already ordered to tow it. Now I’m stucked upstate on a Sunday in COVID times with no way back home. NONE of this was a mistake from us and this company couldn’t care less.
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Can’t cancel membership.
I downloaded zipcar a few months ago and at the beginning it was aggravating because there wasn’t many cars around my location and when you rented a car you has to park it back where you founded it, which it’s inconvenient but I try to understand. My big issue started when I accidentally forgot an item inside one of the cars that I rented and I’ve been trying to schedule an appointment so I could go check the car for my lost item but they sent me an email saying that Zipcar is no responsible for lost items, I understand, it was my fault, I let it go. But me and my boyfriend bought a car a few days ago so we no longer need the app, I’ve been calling and calling and they never call back nor pick up the phone. They’ve been charging me for the membership but I do not need it anymore. The only way you can cancel a membership is by calling, but they never pick up the phone, not even when I was calling about my missing item. I’ve tried all means possible, Direct message on Instagram, commenting. Nothing. I NEED YOU GUYS TO STOP CHARGING ME FOR THIS MEMBERSHIP THAT I DO NOT NEED ANYMORE, PICK UP THE PHONE AND HAVE BETTER COSTUMER SERVICE. CANCEL MY MEMBERSHIP!!!! CLOSE MY ACCOUNT!!! PLEASE.
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Trouble with Zipcar lately
I have been a Zipcar user for a while now. Essentially, I love the idea of Zipcar and it works for someone like me, young, always traveling, attending different schools, currently working on my doctorate degree, and I’m always in a big city where having a car is too expensive. I’ve just moved to Miami from Chicago. In Chicago Zipcars are everywhere, you will always get one. They whole system seems to run smoothly. Here in Miami, I have had multiple issues. There aren’t enough cars in the area. The cars are really dirty, I have to wipe them down each time and carpets are filled with crumbs and debris. Gas cards are always missing from the cars. Some of the Zipcars aren’t parked in the correct spot so you have to search for them. They experience here just isn’t as fun. I used to get excited about picking out which car I wanted for the day and going shopping, now it’s not so much a joy and I’m actually considering getting and inexpensive car, because I need the reliability of a car more than anything. I hope that as time goes on it gets better but as of right now, Zipcar isn’t my favorite mode of transportation.
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No cars available
I love zip car but the last three times my experiences have been the worse. I booked a card a few weeks ago and when I went to pick up the car the car wasn’t available due to a malfunction. I wish someone would reach out to us in an event like this. I wasted my time and arrived late at the event I was going to. Yesterday I booked a car for the whole day, when I arrived at the pick up location the vehicle wasn’t available yet again due to an engine malfunction. This time there weren’t any vehicles available in any of the locations near me so I had to cancel my plans. Today, I booked another car for a few hours and again when I arrived at the pick up location the car wasn’t even there. They changed my car to a different one at the same location and when I get the second car the gas card is missing. I had to pay out of pocket and get reimbursed for gas. I’m so fed up and all they can do is give me a $30 credit. This is so not fair that this happened 3 times in a row. The least you can do is call us if we happen to book a car who all of a sudden isn’t available for whatever reason!
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It got worse and worse
I have been using it for the last 3-4 years. It started really good with nice cars, affordable prices and got worse after that. Cars quality got worse in general for the last 5-6 rentals it almost always smelled like someone is smoking next to you and not just cigarette!
One of the worse things keeps consistently happening last years is missing cars! I booked my car and went to the location!(it’s winter time in NYC) and there is no car, called the number and they said oh this car is in the airport right now and we will cancel the reservation. Naturally I asked for an other car and also stated I am willing to travel far bc I have a young child and we planned for this trip! and she literally said there is no car available in the ny city area for me. I checked the app it still showed 4 different available car for me but the operator on the phone checked each of them from her system and none of them were “really available “.
At the end of the conversation they canceled my ride(at least that’s what I thought)and I ended up using uber back and forth to New Jersey from Brooklyn! When I came back home I received an email “summarizing my trip attached with the vill” for the car I never drove and saw!!!!
By the way don’t even try to talk the supervisors they are not available.
This was not the first time this happened but it is the last time never ever gonna use them again!!!
One of the worse things keeps consistently happening last years is missing cars! I booked my car and went to the location!(it’s winter time in NYC) and there is no car, called the number and they said oh this car is in the airport right now and we will cancel the reservation. Naturally I asked for an other car and also stated I am willing to travel far bc I have a young child and we planned for this trip! and she literally said there is no car available in the ny city area for me. I checked the app it still showed 4 different available car for me but the operator on the phone checked each of them from her system and none of them were “really available “.
At the end of the conversation they canceled my ride(at least that’s what I thought)and I ended up using uber back and forth to New Jersey from Brooklyn! When I came back home I received an email “summarizing my trip attached with the vill” for the car I never drove and saw!!!!
By the way don’t even try to talk the supervisors they are not available.
This was not the first time this happened but it is the last time never ever gonna use them again!!!
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BAD CUSTOMER SERVICE AND THEY TELL YOU LIES!!!
I signed up for Zipcar under the university plan almost over 2 MONTHS AGO because my college is partnered with them. While I was applying on the application, I tried submitting it and for some reason they wouldn’t accept the submission so I exited out. The next day, I got an e-mail saying I can’t be a member of Zipcar because they did not approve my application!! EVEN THOUGH I DID NOT SUBMIT IT AND MY CARD WAS NOT CHARGED FOR THE APPLICATION FEE. I don’t know what reasons I could not get approved because I’m 21, I have a drivers license AND I have a clean driving record. I called customer service MANY MANY MANY times to see why and they did NOTHING to help. All they kept telling me was to wait for an “e-mail” from their higher department. I still have not gotten an email up to this day (and it’s been almost 3 months). Their customer service is bad. Why have people work as your customer service team when they can’t do anything to satisfy their customers?! What is the point of even having your customer service people?! Zipcar really needs to work on this and needs to get workers with higher quality better experience.
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They’ll leave you STRANDED & with many trips cancelled
Let’s get the worst out of the way:
My car was stuck in wet leaves to no fault of my own on the side of a highway in the middle of the night. I called Zipcar and after waiting ten minutes for an agent, he was extremely rude and droned on for an hour, clearly not listening to the fact that I stated I was on a highway when addressing him initially. After him getting my location info (literally 45 min after picking up) he tells me I have to call the cops, not roadside assistance being on the side of the highway. They have no respect for your time or your money.
Out of the about 15 times I’ve booked a Zipcar, 7 had to be cancelled due to issues with the car. The zip cars near me consistently have issues (ie. low tire pressure, unlock does not work) and I am reimbursed, and sometimes they offer me 9 bucks of credit after spending my time on their cars. A few times I have booked a car and the person simply does not return it, and I have been stuck waiting for an agent to pick up, just to cancel the trip with no substitute for my travel needs. I have had a couple smooth trips in the midst of it, hence any star at all but when I say a couple that’s what I mean. Additionally, the rates in New York City are ridiculously pricey, to the point it is not worth it unless you have 70$ sitting around for a 3 hour shopping trip.
My car was stuck in wet leaves to no fault of my own on the side of a highway in the middle of the night. I called Zipcar and after waiting ten minutes for an agent, he was extremely rude and droned on for an hour, clearly not listening to the fact that I stated I was on a highway when addressing him initially. After him getting my location info (literally 45 min after picking up) he tells me I have to call the cops, not roadside assistance being on the side of the highway. They have no respect for your time or your money.
Out of the about 15 times I’ve booked a Zipcar, 7 had to be cancelled due to issues with the car. The zip cars near me consistently have issues (ie. low tire pressure, unlock does not work) and I am reimbursed, and sometimes they offer me 9 bucks of credit after spending my time on their cars. A few times I have booked a car and the person simply does not return it, and I have been stuck waiting for an agent to pick up, just to cancel the trip with no substitute for my travel needs. I have had a couple smooth trips in the midst of it, hence any star at all but when I say a couple that’s what I mean. Additionally, the rates in New York City are ridiculously pricey, to the point it is not worth it unless you have 70$ sitting around for a 3 hour shopping trip.
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