Trenitalia User Reviews

Top reviews

Error.

The application log me out. I tried to log in but not possible at all.

Apple Watch Next Journey

The Apple Watch is not able to retrieve data for the next journey. It keeps displaying ‘No ticket found.

Can’t even register your country

What a useless App - won’t accept any country of residence and so can’t even register ! Where’s the UK nations ??

No apple wallet support

Features have been removed, like adding to apple wallet, which was one of the reasons why I liked this app. Now it feels cumbersome.

There's also an added step to validate the ticket, which feels like a cash grab.

Great for tickets, not for real time

This app has been wonderful to get tickets and overall timetables/schedules. Very useful and practical (Apple Pay is a plus), it also provided local transportation add-ons. However, it should not be trusted for track numbers nor real time delays. Especially 20 minutes prior to departure. Always verify with the departure boards in the station
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Impossible to use

Nothing about it works. Impossible to book a ticket. Won’t accept any details. Don’t waste your time

Date issues

Please fix the issue that changes the date when transferring the purchased tickets from the app to the iPhone digital wallet. We are booked to leave Milan at 0600, when transferring our booked tickets it changes the date to one day prior. Our tickets coming back the same day are fine. The earlier tickets are probably fine, but it’s unsettling to see the incorrect date. Thank you.
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Checkin system is horrible

The new checkin system is broken. If you have a trip with 2 legs, and check in both, you can only recover the second leg ticket.
To get to the tickets, you need to cut&paste codes with strange acronyms. If you don’t save them somewhere, you are done.
Really a horrible experience.

Danger: not real time info

You may miss trains due to connections late or cancelled. The app doesn’t show this. Typical of Trenitalia, the app is slow and poorly organised with ten steps to do anything. Once done, you show up only to see the train cancelled and you’re stuck in the middle of nowhere. Country stuck in the 1960s.
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Great app

I found this app to be really great. It gives all the choices with varied times and prices for every journey. It gives much more accurate and up to date information than at the train stations. You can tell well in advance from the app which platform you need to get to and which one your train will be stopping at. As regards the complaints about UK being in Italian as a punishment that is inaccurate. Ireland is Irland it just happens to be closer to the original
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