Leave a Review Motor Club
This company has changed
Like many others I called Allstate Roadside which I've been a member of since 1980 which is stated on my card. They sent Redline Towing who showed up in a reasonable amount of time but that's the only good thing I can say.
The driver made me (68 year old) push the car off the driveway while he sat in the car and steered. Keep in mind this was on a sub-zero day. He loaded the car onto the flatbed truck and drove off. The driver then called me to come meet him outside. He demanded $75 because Allstate won't approve the claim. I didn't care to argue out there and would just call Allstate to straighten it out.
Allstate said that Redline told them the car wouldn't go in neutral and they had to push the car because I refused to (I did and have a witness who saw me). If the car couldn't get in neutral, nobody would be pushing it! They said they had to use a wench to get the car on the truck. The starter was the issue and the claim was for a non starting car. How else would the car get on the truck?
Bottom line these guys are liars and thieves and Allstate is just as guilty for not vetting them properly. I have read all the other reviews from Allstate members so this isn't a one off situation. I have opened up a case with Allstate and will do my best to make sure they drop this company so others aren't subjected to their deceptive practices and outright lies.
If you have a choice don't use Redline Towing or Allstate Roadside!!!Show lessMrKicks19
Fast tow app needs work
The app was able to put in the order for our tow very fast, tow truck came faster than expected. Although app did not do a good job of updating that our tow truck was on the way. Very pleased but work on the updating of rescue steps :)Animehippie
Awful app & customer experience
The app itself now redirects you to the website. The website AND customer service asks you to download the app. The entire system/database doesn’t re-batch to update & see your membership for 48 hours, so I’ve been stranded for 2 days (not everyone has access to help). Customer service is abhorrent, unhelpful & poor communicators. Looking to switch from Allstate ENTIRELY.Show lessshorty63136
App is no longer available!!!
So I’ve been dealing with the motorclub actually since November. I’ve been getting charged twice, by my auto policy from allstate and from the motorclub. Today I was charged again and I’ve been trying to get in contact with the “motorclub” for hours and was told to download the app!! The membership phone number automated also tells you to download the app!! When you open the app it says it’s no longer available and to go to the website. When you go to the website it’s NOT your account but only to get roadside assistance and there’s zero information on how to access your membership account!! Finally my allstate rep called the motorclub on a 3-way, who told us to download this app!! This is an absolute fiasco!! I’m absolutely positive I’m going to regret this policy. I just spent 45 minutes on the phone with the motorclub to access my account and for 45 minutes I can’t register or log in!! So you might want to reconsider this motorclub honestly!! I know who I’m going to call and I’m betting it’s not going to be a nightmare!!Show lesssebeka211
What App?
The phone service says to use the app. Everything says use the app for all their benefits. However the app does nothing except direct you to their website, which is a lousy experience. Where’s the live tracking and the rest? How can you not have an app? Wish I had known this before joining service.guthrien
No internet service where my vehicle quit running.
I had a very bad experience trying to use Allstate roadside assistance. I have had a policy with them for over 10 years. I have not needed to use it in quite a while and have had good service in the past. I called the number and a recording told me to download the app. When I tried my phone showed no service available, I called customer service who said he had my location on satellite view and would transfer me to roadside assistance, after 1 hour they still did not know where I was, Allstate sent me a text for a local tow company they said would tow me for $250. I would have to pay them and submit the claim to Allstate. I called the tow company and Allstate had given them the wrong address number for my location and said it would be more like $450 to my house. I cancelled the tow and called Allstate back they had different info than the last agent and said they would try to find a different tow company. I asked the agent where they were located and she said she was in Jamaica? After almost 2 hours of dealing with Allstate I called a local company who showed up within a 1/2 hour and towed my vehicle. Very Very dissapointed in the service received from Allstate and their reliance of their app to aid their customers.Show lesswontsubmitnickname
Useless
App directs you to website, website directs you to a phone number that nobody answers. Impossible to cancel once you sign up. Doesn’t actually help. Incredibly disappointed as I’ve been a loyal Allstate customer for years.Claireelysee
Avoid!
Terrible app, very rude customer service rep. This app will open with a message to use the website for requesting roadside assistance, then if you go to the website the first message you see tells you to use the app for requesting roadside assistance. When I called to cancel my membership, once I told the rep that I was calling to cancel I was transferred to another rep who began reading a long script about why I needed this service blah, blah ,blah. When I interrupted his litany and said that I was not interested in continuing the service and that I wanted it terminated immediately, he became very rude and almost argumentative. Both of the reps had very heavy foreign accents, and the quality of the call sounded like they were probably located in call centers in foreign countries. Come on, Allstate, surely a company your size can do better than this excuse for customer care! I will be taking my business elsewhere.Show lessMLfromTX
Fake Business
I got a notification from my bank stating that these people were denied payment. I figured it as due to my debit card being replaced or turn off. I call and got a dead phone. There is no place to change the billing info on the app. I guess they don’t want my business.marshareinvention
They will leave you stranded without a care.
Stranded . They couldn’t help me because I could only give them the exit and interstate I was on. After 3 hrs on phone. He hung up because I couldn’t give him an address instead of the marker and exit we were on. His words I need an address I’m hanging up now.Sickofadkingvirus
