Leave a Review Motor Club
Forget It
I have tried to use this app on several occasions. In all uses it is woefully lacking. Starts out promising then falls apart with tracking and notifying you about status of request. Called customer service and was encouraged to use the app for faster service. Customer service is an automated maze you have to navigate. Entire experience is frustrating. And I pay for this?Show lessCTLASSOC
App is awful, just call directly
I love apps, they are a big time saver but this app is awful. I put in for a jump start. It gave me an ETA of a service provider and then after about 30 minutes of waiting, I got a notification saying my service was complete and to please rate the service! I had to then call in wasting that first 30 minute wait. I’ll never use the app again!Show lessacd2014
Developer Response
We are very sorry that our app didn’t work as well as it should have. Please know that we take every bit of feedback seriously and will incorporate yours into our immediate efforts to keep improving upon our app’s functionality.Allstate Motor Club
First off let me say I have had the Allstate motor club towing service for about 3 years now and it is the best service I have ever invested my money, but this app needs MAJOR improvements. I have submitted different service requests with this app 3 separate times and my request did not get completed. Now when I call the 1-800 # the automated systems refers to this app for faster service and it should not because sometimes the requests are not even received and I need a guarantee each time I am submitting one! I prefer using an app because I don’t have to hold on the line for someone to pick up and sometimes wait times are long which I expect because this is a popular service many probably have. As I’ve stated I’ve given the app chances but because of the experiences I have using it I have decided to uninstall and just call for app service requests in the future.Show lessmbd403
Too many hiccups
I used the app to request tow service. After completing the request, I was informed my request couldn’t be completed and to contact customer service. I later found out my request was complete and a driver was actually dispatched. I had no clue a driver was coming until I called customer service two hours later to cancel the request the live agent never really did submit.Show lesschak9
Worthless!!
I have been a member of Allstate Motor Club since 2013. Their app is not working right. I had registered and why can’t they find me in member-look up. Even when I put my member number in the system can’t seem to find me. Please update your app. And for you say it, yes I have the newest mobile phone updated software and the current app for Allstate Motor Club.Show lessdah-NEES
Terrible!
How difficult is it, in today’s world to create an app that works? Step it up! Copy your competitors site/ app and start realizing you’re way behind.
11/19. Update! Several months later I received a response from a “ developer”. “ sorry you’re having difficulties- please make sure you have the most recent version “.
Give me a break. Why not just tell a user to use third left hand instead of their right, and maybe it will fix things.
Your app is still terrible. Unfortunately your company isn’t focused on the customer. Why not ask customers in a survey ( in depth) what they like and dislike??Show lessdave617
It’s more than towing
When I joined Allstate Motor Club there were promises of maps, information about towns, similar to the services that AAA offered.
I was disappointed when I opened this program and only found road service with unacceptable waiting times.DennisHausman
Worthless
Allstate Motor Club this app is worthless. Won’t deliver service request electronically. Allowed app to make a call for assistance, need to listen to recording telling you can save 10-15 mins by using app! Continue with recording only to need to supply policy # in order to proceed! Really???? I’m in need of roadside assistance and you think I have my policy #! For a so-called first-rate company your technology is old-school. This is what I’m paying for?Show lessAlgonquinmom
Developer Response
Sorry you’re frustrated with the app. Please ensure you’ve installed the most recent Allstate mobile app update and are using the most current version of your phone’s operating system. For more help, contact ARSMobileProdsupport@Allstate.com. Thanks ^AZGreat, with hiccups.
This has been a great time saver to replace calling in my request and I've had service delivered every time with updates and ETAs as well as a map to follow my 'rescuer'.
My problems begin after I've accepted help. If I do not tend to the app immediately to prompt that the service has finished, the app gets stuck, tells me there is an error and gives me the option to either try again or call, neither of which resets the app back to home screen. To fix the issue, I need to uninstall and install the application.Show lessCalfStack
Useless!
If I could give this app zero stars I would! I enrolled in Allstate Motor Club a week ago and the app still says I am not registered and wants me to be a visitor. Fortunately I am properly enrolled and would be serviced should I need it. My advice: make sure you have your Allstate Motor Club member number and their phone number available should you ever need service. And by the way, I am a fully licensed employee of an Allstate agency.Show lessTPB11111
