Leave a Review Motor Club
No app
I just signed up for the service. They were happy to take my money. Then I find out there is no longer an app, you have to go thru the website. Why is this on the “App Store” if there is not an app? Hopefully the service actually works.Mark(3.14159)
Waste of time
Don’t download this app. I was stuck for 2 hrs on a freeway on-ramp waiting for roadside assistance. The police forced me to choose a wrecker service that was on-site because I was in an unsafe position for too long. Allstate toll number forces you to use this app for roadside assistance. The app itself is useless. It directs you to a website that is frustrating to navigate. App is useless, service was slow, and I’m out $200.Show lessStephenG75
Don’t waste your time with this app
What a worthless piece of software. The only… Only thing it does is take you to a website where you put in all your credentials and it does not remember them for the next time.thshdrvsh38
App redirects to website
The app does not work. It redirects to the website. However, when you call them on the phone, the automated system says to use the app. There should be a text input when requesting service. There are times special equipment is needed for the tow and without knowing these requirements Allstate Motor Club cannot possibly contact a company that can provide the needed equipment.Show lessmirandaj1223
Why bother?
Every time I’ve need roadside assistance the app says there’s an error and will close. Or I can call. So I call and the automated service tells me to use the app. Or they can text me a link to a web site. Great. It was better when I could talk to a human.Gaanon
Terrible app- bad service to boot
Suffice it to say, on one of the hottest days in recent memory, I nearly had heatstroke thanks in large part to miscommunication by an Allstate Motor Club phone rep. This was compounded by the horrible automated menu (not a rarity these days, BTW). A repair that should’ve taken an hour or two, at most, took most of the day and required 2 road service visits- again, b/c of misleading info by a rep over the phone.
Hope it gets MUCH better, and that they fully fix, replace or totally abandon this so-called app.
BTW, we’ve been Allstate customers for many years, and have had excellent service from our local office, so this was a surprising disappointment.Show lessFun-w-Words
Terrible
I have had Allstate Motor Club for about 12 years. I was always so impressed and they had the app long before AAA did. It was so easy and the tow truck response time was great! The last year I have attempted to get help on three occasions and each time it was terrible. The app wouldn’t work, so had to call. The call takers were not very helpful and ultimately ended up not finding me a reputable tow company! On two occasions they had a tow company call me back and want extra money and they were extremely unprofessional. Very disappointed and I don’t understand what happened to Allstate Motor Club.Show lessFile app fan
Not available.
I signed up for the motor club and the app won’t work for me. It tells me to get this app and then I do but when I load it they will tell me they moved the app but won’t tell me which one I need. I don’t have insurance through them I just got the motor club and it seems to not help :( I’d love to give 5 stars but I can’t even use the app.Show lesscharlie Killstrom
Perfect!
Best money I will ever spend! Always quick and professional!natnola
Great service!
Great service when you need it most.thumphr1
