Leave a Review Motor Club
Good App Most Times
The overall functionality of the app is good. Giving 3 stars because it has crashed a few times.Cam_Andri
Pathetic
Broke down on way to work at midnight 2/1. Nearly an hour it took from the time I first spoke to the rep to the time he told me the two truck was on the way. Left on hold forever. I even gave him the name and phone of the local tow co that was affiliated with Allstate to call. Once he got my member info his calling the towing company to send them to me shouldn’t have taken longer that ordering a pizza. Absolutely pathetic.Show lessFluffer knuckle
Developer Response
We're sorry to hear about your roadside experience. Please feel free to email us at AllCommunity@Allstate.com with your information. We can connect you with the appropriate team.Great customer services
Love the service it’s quick and easyQuint nostopgang Atlbikelife
Life saver!
Ended up signing up today for a just in case situation. Good thing I did.. I had a tire blow and needed a tow. Quick response and polite tow company. Thanks!Bre
Won’t show my benefit information
Every time I try to open the app it never shows that I have any benefits, even though I’m a premium member. I needed to use it just yesterday and I had to go online instead of the app. It still showed no benefits so because I was in a hurry I had to pay for a lockout service out of pocket and go through a lengthy reimbursement process. I spoke to membership services and Mike was extremely helpful, polite and apologetic it he shouldn’t have needed to do that. I signed up for this service because of the seemingly good app support but it hasn’t been for me. So long story short fix your app so paying customers can actually use your services the way it’s supposed to be used.Show lessste3l83
All state
I really like all state they were fast and quick. And friendlytanyarg
Towing services
Driver was on time and professional everything wa great i love Allstate would recommend to everyoneMIKE BOOGEY
Worst application ever
Tried using the app. Tried using the website and nothing.
Forced to call and resubmit all of the information.
App and website do not work! This is the third time in one year, I try to schedule a tow.
Worst application and website ever!
Over the phone, reps do not speak good English, hard to understand, and have old outdated account information. In an emergency, you want the best possible service.Show lessJovaque123
Developer Response
We are very sorry that our app didn’t work as well as it should have. Please know that we take every bit of feedback seriously and will incorporate yours into our immediate efforts to keep improving upon our app’s functionality. Feel free to email us at ARSMobileProdsupport@allstate.com.Quick and professional service with a smile. Thank you!!
Quick and professional service with a smile. Thank you!!UriAbramov
Doesn’t work
When I enter my account number, it fails to find the account. Sigh. Useless. Had to call Delhi, in hold, a series off tedious menus, forced to listen to my biking information, and finally connected to an operator. These people “just don’t get it.” I want the name off their web developer so I never hire them.Show lessOnlyamonk
