NatWest Mobile Banking User Reviews

National Westminster Bank plc

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Absolutely appalling online “customer service”!!!

I could not get into my account on line as usual. My customer number, pin and password were all correct and then I was “safely logged off” before I could get any further. After several attempts with the same dead end and after getting nowhere with the on-line “chat” with ‘Cora’ - I requested to speak to a human colleague. Exactly ONE HOUR later waiting looking at my screen and the “connecting you to a colleague” message I gave up - absolutely disgusting and a complete waste of time

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84ache

6 months ago

Response from developer

Oh sorry about that, let's get you in touch with a colleague for support. Pop us over a private message on Twitter or Facebook or reach us out via the Message Us option on the website and we can have a chat. - KK

EXCELLENT SERVICE

The online banking with Natwest is highly user friendly. I could complete transfer transaction in less than three minutes. Thank you Natwest IT team!

narenphanse

7 months ago

Simple to use

The ease of use is great

jambyrn

a year ago

Response from developer

Wow! Thank you very much for your great review – we love to hear it 😊 - AJ

Switching reward

To keep it short. My husband opened a credit card account and I said I would do the same! The bank person asked if I had any savings to which I said yes! After a few questions and buttons pushed on her computer, I was told that if I switched the account to Nat West I would qualify for £200 reward. This was in the summer. I called into the branch a month later as I hadn’t received this £200 and was told that I’d definitely qualified and just wait. Another month and nothing so went back and the staff didn’t know why so told me to lodge a complaint which I did. Ive had an email to explain that I should get it sorted out in the next coming weeks! I’ve since lodged another complaint. Heard nothing. I said in my reply that it would have taken less time to press a button to transfer my £200 than to send me the two emails.
I now will have to go back into town and visit the branch!!! So much for having a branch office! I find it quite embarrassing!!
Not happy

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Denjaq

a year ago

Secure, intuitive, helpful

Online banking with NatWest is brilliant. I live overseas and have a virtual branch. Well done.

Loki123xtc

a year ago

Response from developer

Thanks for the 5 stars! Great to hear you are loving the app as much as we are. - KK

Incompetence!!

I’m suddenly unable to make an international transfer, which I’ve done many times before. I’ve wasted money and hours of my time trying to resolve this. I NEED MY MONEY!! What are you doing??

Ineffectiveness

a year ago

Response from developer

' Thanks for this, I'd love to get this looked into for you, let's start a chat via the Mobile app. You just need to tap on 'Help' then 'Message us' - AJ

Just gets better.

Been a customer for 50+ years, a mobile user as long as they have had it and I must say the bank and the app just keep getting better.
Update
The app is certainly capable of completing many new tasks but the original, simple things like cash transfers between accounts have become a little harder to complete.

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Arfer4

a year ago

Response from developer

Thanks for leaving us this feedback, we’ll be happy to take this on board for future updates. Be sure to keep an eye on “Apps and new features” for any upcoming releases. - MK

Not much help with Cora

I’ve tried multiple times to reach out to get my credit card that was declined for a payment here in the US unblocked in case that was the reason the payment was declined.
I am within my limit and used chip and pin and for some reason the payment got declined
To call from the US is expensive. The app chat keeps suggesting things I am unable to do and have not been able to speak/ chat to a real agent directly.

Extremely frustrating!!!

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Indi”s Review

a year ago

Response from developer

Let's investigate this further for you, via the Mobile app please start a chat by tapping on 'Help' then 'Message us' - MK

Good app but biometrics still need tweaking

Re registered to do some larger transfers but still have difficulty in using it it doesn’t appear to like glasses so I take them off then I can’t read the instructions then you get clove to an area with stable lighting well I have tried everywhere the conservatory the kitchen the bathroom living room even outside nowhere seems to be suitable then you have to blink after blinking furiously sometimes it will accept but most it times out the you have to start again so on with the specs and off we go again this is very tiresome and not user friendly for the older ones of the population. I use facial recognition to access my phone all the time with no issues so surely this can be made easier for people to use thank you and also to remove it from the account you’ve guessed you need to approve it wit biometric authentication come on Nat west help us oldies out!

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Zabb96

a year ago

Response from developer

Thanks for sharing this, I've taken a note of your feedback on this, we'll use this for future updates. Keep an eye on this via the Mobile app under 'Help' then 'New Features' - MK

Needs improvement

Constantly getting indications that there is some new information on the app when there is not or it is not clear what it is when I open the app. Also limits on what you can do on app

Gjidsb

a year ago

Response from developer

Thanks for sharing this with us, I understand everyone uses their Mobile App differently, if you would like any support with you everyday banking pop over for a chat with our team by tapping on 'Help' then 'Message us' - MS