NatWest Mobile Banking User Reviews

NatWest Mobile Banking
NatWest Mobile Banking
National Westminster Bank plc

Top reviews

Suspended account

I’m deeply disappointed with Natwest (I’ve been with Natwest since I was 19 and am now 53, by my 54th I doubt I’ll still be a customer) particularly the business banking branch that I’ve had cause to telephone 7 times in as many weeks and my business account is still suspended despite being reassured that it would be accessible by close of play each time I called. I’m at my wits end and cannot see the point of further calls as I’m being lied to. Payments are now being refused and suppliers are cancelling their services and I can’t be paid for work I’ve undertaken. Running a business on your own is hard enough these days without being undermined and sabotaged by your bank. I’m not even sure if anyone will read this but if you do I’m in trouble and need my bank to support me not undermine me. My clients are starting to see me as unprofessional and it’s a sickening way to be treated. I will be closing my business account and all my other accounts with Natwest as soon as possible and I’ll be taking this further until I get an explanation. I’m not someone who loses his temper and gets vindictive but I’m getting close to it. Please sort this out
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Response from developer

Let's investigate this further for you, via the Mobile app please start a chat by tapping on 'Help' then 'Message us' -AG

Easy banking

I love use this app make my all transactions in daily basis is super easy and convenient to use in any shopping that you want it for personal and business also. Thank you NatWest you are the best

Response from developer

Thanks for your lovely review! We're super proud of our app and all the new features! 😀 -AG

Easy to use

I love this app. It is very easy to use and saves a lot of hassle logging into online banking on a computer. However, there are a couple of gripes. I would like the facility to create my own categories in my current account. Eg Charities. I have to lump these in with Other at present. Also, I would really appreciate the facility to download PDF statements for my bank accounts. I can for credit cards so why not bank accounts? Give me those and I will give five stars. Since writing this I notice that there is now a Charities category within the Other category. However, there is STILL no facility for downloading PDF statements for bank accounts held. I use this all the time for credit card statements and it irks me that I have to go into my online account to download band account statements. I am sorely tempted to reduce the number of stars to 3. The only reason I haven’t is because the categories issue has been dealt with. Come on NatWest. The app is great in all other respects. Give us PDF bank account statements, PLEASE.
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Response from developer

Thanks for leaving us this feedback, we’ll be happy to take this on board for future updates. Be sure to keep an eye on “Apps and new features” for any upcoming releases. - MS

Issues With Accessibility And Its Not Just The App. I doubt anyone really cares.

NatWest is very good in general for self service but, customer service is awful with a chat bot which just gets in the way, asking questions several times when all you want is to chat to a human. The app itself has some accessibility issues for those of using Voiceover, the native screen reader for IOS. A non exhaustive list below: 1. Blink To Confirm: Is extremely difficult to use when you can’t easily centre your face and blink properly due to your eye condition. Voice ID within the app has been promised in the app but, not materialised. 2. The budgeting feature doesn’t work properly with Voiceover. 3. You can’t double tap on links which the chat bot gives you in the chat window. General: The NatWest vulnerable customer line seems to have been scaled right back with an announcement saying that only people over 70 can call it. It also didn’t recognise my customer number when I keyed it in which suggests that feature is broken too. Finally fo now and I’ve obviously stopped counting: Archived statements through the app are completely inaccessible when using Voiceover. I don’t understand why banks like NatWest keep getting plaudits for being accessible when they are at best inconsistent in their approach to it and at worse have no real plan and roadmap for the continued development of it.
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Response from developer

Thanks for calling this out, pop us over a private message on Twitter or Facebook and we can take a closer look at this. - MK

The perfect banking app!

I do all my banking using this clear, easy, well laid out app. They got it RIGHT.

Response from developer

Wow! Thank you very much for your great review – we love to hear it 😊 - MK

One of my best “life admin” app experiences

I’ve been a NatWest customer for many years and have seen them increase their focus on simplifying their self-service experience greatly over that time.

The app has gone from strength to strength over the years and made my online banking life far simpler as they’ve gone.

Whilst I’d still give 5 stars for the quality of the app (and the attention NW seem to pay to improving it) there are a couple of niggles I have which would be great if put right. I’m listing them in this review in the hope that the app team monitor these, as I couldn’t find another way to give feedback 🙂

1. The app often errors if I don’t force quit but leave the it open in the background, telling me there was an issue establishing a connection. It’s a minor inconvenience as I know I can just come back in a short while and it’ll be fine, but it’s a fairly regular occurrence and the app doesn’t offer any explanation as to why.

2. The notifications tray, whilst very useful, doesn’t offer a means to clear notifications en masse. In the vast majority of cases, it’s informing of things of which I’m already aware, so I don’t feel the need to read the notification; however, the UI forces me to open every alert to mark it as read (which is quite time consuming). It would be great if the Notification Centre had either a “swipe to mark as read”, or “mark all as read” function (or both!)
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Response from developer

Great Feedback! I'll make sure we talk a look at this in more detail. -AG

Love the new look!

Just updated the app and it look great! It looks a lot more modern.

Response from developer

Wow! Thank you very much for your great review – we love to hear it 😊 -AG

International payment hangs at confirmation and limits not displayed

App gets stuck in confirmation screen after making an international payment, unable to click done button to progress on iOS.

No warning messages on international limits when making a payment, was a tiring process to work out amount by trial and error as the faq did not even address this or directs you to where the relevant limits are displayed.

Fix your apps peeps, not acceptable
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Response from developer

Thank you for letting us know about this, we certainly don’t want this experience for customers on the app! So we can have a look at this for you, please message us on Facebook or Twitter with your full name, sort code and postcode so we can look in to this for you 😊 -AG

On the road

I like that I can use the app wherever I am. It’s compatible with Apple and android devices and easier to log on to than the web version of online banking. I can get nearly everything done from the app! Great!

App crashes and Cora chat feature is not helpful at all.

I have used this app for quite some time and mostly have no issues. This morning I started a chat from the app with the virtual assistant, Cora. I wait ages to get someone to contact me back and when I go to reply to them they are gone. This is not a live chat and they don’t give people any time whatsoever to log back in after receiving a text message. Incredibly bad. Having initiated the chat (first time of using that and NOT impressed one bit) the app now constantly crashes. I have logged out and restarted my iPhone (which has the 16.2 update) and can get to the app and log in, at which point it just crashes again. There is no way to talk with a person on the phone about Apple Pay issues, we are just redirected to use the app or website to use Cora. I have spent about two hours on a five minute issue and am still waiting for a solution to the issue, which is that I need a verification code to add a card to my Watch. Prior to this, I would have given the app five stars but today it has been a let down. iPad version works fine but iPhone version is the one that gives me problems. I hope the developer reads this to rectify at which problem I would give more stars. Today, it’s two out of five, but only because I can access it with my iPad.
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