Suspended account
Response from developer
Let's investigate this further for you, via the Mobile app please start a chat by tapping on 'Help' then 'Message us' -AG
Easy banking
Response from developer
Thanks for your lovely review! We're super proud of our app and all the new features! 😀 -AG
Easy to use
Response from developer
Thanks for leaving us this feedback, we’ll be happy to take this on board for future updates. Be sure to keep an eye on “Apps and new features” for any upcoming releases. - MS
Issues With Accessibility And Its Not Just The App. I doubt anyone really cares.
Response from developer
Thanks for calling this out, pop us over a private message on Twitter or Facebook and we can take a closer look at this. - MK
The perfect banking app!
Response from developer
Wow! Thank you very much for your great review – we love to hear it 😊 - MK
One of my best “life admin” app experiences
The app has gone from strength to strength over the years and made my online banking life far simpler as they’ve gone.
Whilst I’d still give 5 stars for the quality of the app (and the attention NW seem to pay to improving it) there are a couple of niggles I have which would be great if put right. I’m listing them in this review in the hope that the app team monitor these, as I couldn’t find another way to give feedback 🙂
1. The app often errors if I don’t force quit but leave the it open in the background, telling me there was an issue establishing a connection. It’s a minor inconvenience as I know I can just come back in a short while and it’ll be fine, but it’s a fairly regular occurrence and the app doesn’t offer any explanation as to why.
2. The notifications tray, whilst very useful, doesn’t offer a means to clear notifications en masse. In the vast majority of cases, it’s informing of things of which I’m already aware, so I don’t feel the need to read the notification; however, the UI forces me to open every alert to mark it as read (which is quite time consuming). It would be great if the Notification Centre had either a “swipe to mark as read”, or “mark all as read” function (or both!)
Response from developer
Great Feedback! I'll make sure we talk a look at this in more detail. -AG
Love the new look!
Response from developer
Wow! Thank you very much for your great review – we love to hear it 😊 -AG
International payment hangs at confirmation and limits not displayed
No warning messages on international limits when making a payment, was a tiring process to work out amount by trial and error as the faq did not even address this or directs you to where the relevant limits are displayed.
Fix your apps peeps, not acceptable
Response from developer
Thank you for letting us know about this, we certainly don’t want this experience for customers on the app! So we can have a look at this for you, please message us on Facebook or Twitter with your full name, sort code and postcode so we can look in to this for you 😊 -AG