New app
I have been a customer for many years, I love that the mobile deposit lets me do my deposit from home.
I am disabled and do not drive so with the new app I no longer need to take a cab to the bank.
Love it!
I am disabled and do not drive so with the new app I no longer need to take a cab to the bank.
Love it!
Response from developer
We're happy to hear the app has improved your experience! Thank you for your review!
Horrible
Fix this app already!!! The layout is horrible, you have to click on each transaction in order to see what vendor was payed. I've read other reviews citing this same problem.... Fix it already!!!
Not Customer Friendly
I’ve been a customer for many years. Usually apps get better for customer use, who knew it would get impossible to use. It takes many prompts to find a transaction because most are listed by merchant number instead of business name, which takes you into an a journey of several prompts to determine the transaction and reconcile your account. Then when you go back to main page to continue on the app starts all over, it does not pick up where you left off so you will need to memorize the merchant numbers to know where to proceed. Another new feature is when you go to your credit card transactions you are logged out of the NB/AZ app and will need to log on again (fingerprint or password) if you want to go back. In the days of being dependent on quick easy access to your money/account this is the worst app ever. The bank says it’s for customer protection, I guess that means the frustration level would make a criminal give up.
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Response from developer
Thank you for your feedback and we apologize you are having issues with our app. We would like to troubleshoot the issues with you and hopefully resolve them. Please reach out to us at appstorefeedback@zionsbancorp.com and we will contact you. We look forward to hearing from you.
Worst update
The previous version was user friendly. The updated version is unusable. Despite several calls to their customer service line the app remains unusable. Trying to schedule payments when only 1/2 a screen is visible is impossible. It would actually be easier for me to walk the 7 miles to the nearest NBA location to do my banking than it is to try to wrangle with this newest update. It would also take less time.
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Response from developer
Thank you for your feedback. Have you tried to uninstall the app from your device and reinstall it from the Apple App Store? If you continue to have issues, please contact us at appstorefeedback@zionsbancorp.com and we will contact you.
It works fine.
The app can be improve on user interface and security. Can add another extra layer of security like two step verification passcode after signed in with the user and password.
Not the most user friendly and doesn’t seem to work a lot lately.
This app was great for the first few years I used it but it seems that anytime I try to check my account balance lately I can’t get on the app and that’s pretty frustrating. I don’t understand how you can call this a service when you can’t even give me the most basic of things that I need in a banking app.
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App was working fine until.
This app was working perfectly. I only use it to check my balance. But apparently there’s a sign on error. I know my login info, but the app and website recently this week has been whacky with the servers. Now my account is locked for this reason. I’ve called customer service and it skips and it’s impossible to hear what the button options were the first time. I called it again and pressed the number for account login management and it took me to a different option. Fix your crap or else you lose a customer and I switch to a better bank.
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Response from developer
Thank you for your feedback. We are interested in troubleshooting with you and understanding the errors you are receiving. Please contact us at appstorefeedback@nbarizona.com and we will contact you.
iPhone Finger ID Log On doesn’t work
Just installed the app on my IPhone 8 and the Finger Print Log in doesn’t work.
It works with my other accounts on my phone. I even called Customer Support and had them walk me through the install process and still it doesn’t work.
It works with my other accounts on my phone. I even called Customer Support and had them walk me through the install process and still it doesn’t work.
Response from developer
Thank you for your feedback. We are interested in troubleshooting with you and helping getting Touch ID to work. Please contact us at appstorefeedback@nbarizona.com and we will contact you.
Limited features, not user friendly
Many times the instructions given for making a correction or change are impossible to complete.
For example I was in one of our accounts and needed to change email address in profile. Instructions say to go to online banking and select preferences. In the mobile app there is no”online banking” selection to choose so I left the app and googled the website and selected online banking but then there was no “preferences” selection and no way, that I could see, to login. It has been my experience that the app is not user friendly and offers very little in ability to manage your information ie address changes, email changes, closing account etc. The account view of transactions is very difficult to decipher and is limited in information it provides as far running balance etc
For example I was in one of our accounts and needed to change email address in profile. Instructions say to go to online banking and select preferences. In the mobile app there is no”online banking” selection to choose so I left the app and googled the website and selected online banking but then there was no “preferences” selection and no way, that I could see, to login. It has been my experience that the app is not user friendly and offers very little in ability to manage your information ie address changes, email changes, closing account etc. The account view of transactions is very difficult to decipher and is limited in information it provides as far running balance etc
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Easy to use but software is trash
From a glance it’s organized easy to use all in all pretty good banking app until you reset your password and sign in. Did that made sure it was perfectly type and uppercase sensitive and called customer support and they had no idea what was wrong the only advise they would give me was uninstall and reinstall. Was good for a while but now it’s useless. I am in the military and stationed away from home and now have no way to access my account online. Definitely will be changing banks
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Response from developer
Thank you for your feedback. We are interested in troubleshooting with you, please contact us at appstorefeedback@nbarizona.com and we will contact you. Thank you!
