USPS Mobile® User Reviews

USPS Mobile®
USPS Mobile®
United States Postal Service

Reviews Summary

Top reviews

Doesn’t allow tracking after latest update

Tracking stopped working after update to version 5.36.3 on iOS 17. It was fixed on the last update but not it’s back to not working again. Fix your app

Bugs and glitches

Glitchy and buggy. Going in to tracking an item in my saved tracking items list, it jumps back out after a second every time, and I have to go back into it again.
Also now the Get Test and Email Updates option doesn’t work either.

Tracking doesn’t work

I can track items via the website but the app doesn’t allow me track. Very poor. It’s been like this for a few weeks and I have deleted and reinstalled and it’s still not working. 👎

Won’t track

This app use to be awesome.
Now I can’t track anything. Please update

App won’t work when looking up a tracking number.

Worked before but now it does not.

Totally cannot use

Have not any testing before launch new version

Not working

For the last week and a half it stopped letting me add new tracking or delete anything

Current version does not allow delivered mail to be deleted.

Consistently happening since current version available. Please fix.

Good. But not perfect.

You would think that if you see a scanned image of your mail, that you are getting a view of all the mail being addressed to you. However, there have been times that my mail was delivered to a different address, and luckily the person receiving my mail at their address would deliver/return the item(s) to me. When this happens, I noticed that the mail that was supposed to be delivered to me, but wasn’t, I didn’t have any scanned images in my in box. Not all the mail that you are supposed to receive is scanned for your address, which is very disappointing. It doesn’t happen with any frequency, but it does show that there needs to be improvement in the process.
There are still the issues with scanned mail being delivered to an address other than mine, but at least I have an image of what I was supposed to receive but didn’t. And it doesn’t prevent mail from other addresses for other postal customers arriving in my mailbox.
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Loses Sight of Packages

I don’t know if it’s human error, problems with barcode reading, or just computer glitches but a lot of my packages are staying in the same place for up to a week with no movement at all. Most importantly, the most recent update has completely broken this app.: I updated it a couple of days ago; today is June 18, 2024. After the update my packages were deleted, and I cannot search for any more packages. When I enter a tracking number or go to where it has your previous packages that are being tracked, it sends you to the USPS website on your browser and tells you that your subject to the policies thereof then when you get there and then it says the service is not available on the USPS site. It is the USPS online website but the website is down as well. What is going on USPS?
If you have hired someone new to do the coding on your app & site S/he needs to be fired immediately, and replaced with someone with real, verifiable credentials.
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