Package stuck
My package is stuck from 15 days
Informed delivery
I absolutely love informed Delivery! It’s an incredibly helpful and handy app that revolutionizes the way you interact with your mail. The feature that allows you to preview all incoming mail is a game -changer, providing a sense of control and security. No more worrying about mail theft,- you know exactly what’s hit it your way. One standout feature is the ability to report missing mail directly through the app. If you spot a piece of mail in the preview that doesn’t make it to your mailbox, you can quickly notify the Postal Service. This added layer of accountability is a real comfort. Moreover, the convenience of being able to purchase stamps, and other postal services within the app is a time-saver. it’s streamlines the entire process, making it a one stop solution for all your Postal needs. Informed delivery has truly made my life simpler, ensuring I stay informed and in control of my mail, Highly recommended for anyone looking to enhance their Postal experience!
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Hold Mail Issue
One of the best features of this app is the Hold Mail feature. It’s very convenient to select the dates I will be out of town and request a hold mail, especially because I travel often. I’ve even forgotten until the day I’ve left on my trip, quickly opened the app, and successfully put in the dates to have my mail held. It all worked perfectly, until it didn’t. Now, when I “check availability” for my address, I receive an “error” message. It doesn’t say that my address isn’t eligible, it just says “error”. I have reached out and asked for help, but the problem hasn’t been solved. Now, in order to have my mail held, I have to go to the post office and fill out a form, or call an automated system and have it arranged. I miss the convenience of using the app. Very disappointing that I’ve lost this service.
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Uk customers ?
I live in the uk and this company is so hard to contact and get any help etc,my parcel has been stuck at the distribution centre since the 13th aug and it’s now the 2nd of September
Poorly designed
We try to use this app frequently but find it very difficult to update when you attempt to extend your out of town dates to hold your mail. Dispite several attempts over the last several years, we have been unable to do so. Additionally if you simply want to add just 2 more days, you can’t start it ie on the 25th and end on the 26th of this current month August. Even if we know we want to extend those days in advance, it’s impossible to even be able to do it in advance because the system doesn’t allow you to make changes to your dates.
Although we appreciate trying to avoid the mail piling up in our mailbox, the software for this app is certainly substandard. I suppose we shouldn’t be surprised that the app is as bad as pretty much the rest of the USPS service we get which includes plenty of missing mail never arriving or misdelivered mail for people not even close by our house.
I have been trying to minimize my use of the USPS as much as possible, unfortunately it can’t be totally bypassed.
The USPS system has been a mess for us since around 2009, so I guess we should just expect the lowest level of customer service as they usually deliver.
Although we appreciate trying to avoid the mail piling up in our mailbox, the software for this app is certainly substandard. I suppose we shouldn’t be surprised that the app is as bad as pretty much the rest of the USPS service we get which includes plenty of missing mail never arriving or misdelivered mail for people not even close by our house.
I have been trying to minimize my use of the USPS as much as possible, unfortunately it can’t be totally bypassed.
The USPS system has been a mess for us since around 2009, so I guess we should just expect the lowest level of customer service as they usually deliver.
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Can’t create a label
I accidentally left something in a hotel while on holiday in the US and the hotel won’t send my lost property to me unless I print a postal label but the for won’t open. I have tried for weeks.
I have tried creating different accounts, used different devices still won’t work.
I have logged a support call with USPS but not heard back ☹️.
I have tried creating different accounts, used different devices still won’t work.
I have logged a support call with USPS but not heard back ☹️.
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UPSS mobile app
I have tried and unable to get to work I input the correct tracking number and it says wrong tracking number IJ
Works well
A good app and very informative plus you can request email updates
APIs Still Working, But Alas Not the App/UI
It’s a constant struggle to actually get accurate informed delivery information, but it’s like every other week there’s something wrong with the server, causing a complete block out from the site. It’s been over a year since the last update was officially made to this app and quite frankly, it’s well past time for another update.
There has been a longstanding issue with the app cutting off the upper section of the incoming mail & packages count, I’ve submitted multiple reports of this to the apparent offshore support team through the app (which that in and of itself is flawed; e.g. it doesn’t remain automatically refreshed like it should do as you wait for an agent on their Salesforce site), yet nothing ever happens to address the issue.
For how much we pay for postal services, you’d think we could actually get these fixes resolved rather quickly and at least receive some sort of notification from USPS when their services are unavailable, along with an estimated time for remediation of the issue(s)…That’s what our own customers expect and I see no reason why they couldn’t do the same for us.
There has been a longstanding issue with the app cutting off the upper section of the incoming mail & packages count, I’ve submitted multiple reports of this to the apparent offshore support team through the app (which that in and of itself is flawed; e.g. it doesn’t remain automatically refreshed like it should do as you wait for an agent on their Salesforce site), yet nothing ever happens to address the issue.
For how much we pay for postal services, you’d think we could actually get these fixes resolved rather quickly and at least receive some sort of notification from USPS when their services are unavailable, along with an estimated time for remediation of the issue(s)…That’s what our own customers expect and I see no reason why they couldn’t do the same for us.
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Might as well just use the website from your phone’s browser
I downloaded the app in hopes that I’ll be able to manage my tracking numbers for packages and Informed Delivery all in one space. But for some reason, instead of having most of the features launched in-app, it opens in a browser that constantly displays a this annoying pop-up. Sometimes I don’t even actually leave the USPS app and I’ll still get it, which means there’s some messed up the coding somewhere.
I read a few reviews and apparently the browser redirection is a new implement. You used to be able to access everything from the actual app itself. I don’t know why they decided to go this route. You might as well just not use the app if it’s just going to take you to the website. You also don’t even stay logged in long enough for Informed Delivery. You have to sign in every time you open the app, which is a pain.
I read a few reviews and apparently the browser redirection is a new implement. You used to be able to access everything from the actual app itself. I don’t know why they decided to go this route. You might as well just not use the app if it’s just going to take you to the website. You also don’t even stay logged in long enough for Informed Delivery. You have to sign in every time you open the app, which is a pain.
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