Warranty Support is terrible.
I purchased two tablets from Walmart with protection plans. Both need to be fixed. Both on the same receipt. I made a claim for one but the second didn’t show up in their system. They wanted me to go to Walmart and get a new receipt. Again a new receipt but same receipt as the first with no new information. All information for the second tablet is on the same receipt. I had to explain this to Jack several times. I downloaded the receipt from the internet and they would not file a claim for the second even though I have proof. They would not go on receipt recovery to see it themselves. I had to email warranty support with the digital receipt. The tech could not understand this was a computer error between Walmart and Allstate. I have friends in supports like this and they go above and beyond to help customers. HE WOULD NOT EVEN OPEN A BROWSER! If it is policy or not you guys need to seriously train your techs. If it is policy change it.
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