Warranty Support is terrible.
I purchased two tablets from Walmart with protection plans. Both need to be fixed. Both on the same receipt. I made a claim for one but the second didn’t show up in their system. They wanted me to go to Walmart and get a new receipt. Again a new receipt but same receipt as the first with no new information. All information for the second tablet is on the same receipt. I had to explain this to Jack several times. I downloaded the receipt from the internet and they would not file a claim for the second even though I have proof. They would not go on receipt recovery to see it themselves. I had to email warranty support with the digital receipt. The tech could not understand this was a computer error between Walmart and Allstate. I have friends in supports like this and they go above and beyond to help customers. HE WOULD NOT EVEN OPEN A BROWSER! If it is policy or not you guys need to seriously train your techs. If it is policy change it.
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Makes no sense
I have insurance on my phone with them and when my phone screen broke I had the hardest time trying to get it fixed through them it went from them telling me my phone was reported lost or stolen then they need purchase receipt that I already provided twice, to now I need to fix the same phone I have insurance on and then send them a whole 6 items for them to verify as if I’m lying they need business name,address,number,email,repairs done and date done. What’s the sense in having insurance ridiculous
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Doesn’t work
It should be easy to file a claim and yet, I wonder if they make it difficult so you just give up? I spent over 30 minutes trying to upload a photo of a stain on our couch, and the app just kept thinking every time I tried to upload a photo. I then went to the help button, and that was also a poor use of my time. They can’t help you there. This app is poorly designed and just doesn’t work. I am surprised Nebraska Furniture Mart uses this company.
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Very confusing UI / buggy
There are a lot of small annoyances that have made dislike this app within 10 minutes of using it. The help bot doesn’t direct you to pages, just tells you to go there. The app disconnects after 3 minutes of completing a field or sending a message. (I.e. if you don’t have everything ready, you’ll have to restart if you have to find something) Typing doesn’t count, you have to actually leave the field before it resets your time. YOU CANT SEE THE TIME REMAINING, but you’ll just have to risk it. When filing a claim you still have to select the SN, what category the item is, the sub category. Even though the products are registered and recognized when I look at my plan.
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Not bad. Little delay but they are good
Allstate is the insurance that's partnered with Walmart and I usually get my tvs, Apple products and anything over $100 protected.
Little cost but gives me peace of mind In the long run. They have a list for you to do in order to get your item warrantied and once it's complete, they give you a Walmart gift card. I prefer to get the same item shipped to me but gift card is useful in case the item is discounted or something .
I recommend square trade and the app easily tracks all your "insured" items in one app
Little cost but gives me peace of mind In the long run. They have a list for you to do in order to get your item warrantied and once it's complete, they give you a Walmart gift card. I prefer to get the same item shipped to me but gift card is useful in case the item is discounted or something .
I recommend square trade and the app easily tracks all your "insured" items in one app
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Great product, great price, terrible app
I use SquareTrade for all my devices. Fortunately, I haven’t had to file a claim. But their app is absolutely terrible. Get a couple new phones and see how impossible it is to delete the old devices and add the new ones-upload the receipts. You would think that in 2022, someone could develop an app that actually had working functions.
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Big scam
I have a plan with them and they still won’t fix my iPad screen totally b.s! and every time I call customer service they told me that they going to send me an email with the info to send in my device (It’s been a month an 1 week now). ZerO stars for SquareTrade!
Don’t ever purchase a warranty from here.
I send my omen gaming laptop in for repairs it for at the repair center on July 1, 2021. A couple days go by and I never received a email or update regarding my laptop I had to reach out my self and find out what was going on. I got in contact with a employee and they told me that they ordered the “Part that they needed to fix it” and it was going to arrive the 14th and be repaired the 15th. After that I got another email saying that they ordered another part and that it was going to be fixed the 22nd of July 🤦🏽♂️. These people are a joke ! If you have a Hp laptop I recommend getting a warranty with HP at least they know what there doing with it and even if they can’t fix it they’ll let you know and send you a brand new laptop, a even better laptop or just refund your money back.
Again people please don’t ever buy a warranty with these people not to mention…. They said in the begging that a repair only takes 2-5 days tops. It’s going on 3 weeks for me. The people who’s in charge of “ Repairing laptop obviously doesn’t know how to fix a laptop. Never again!
Again people please don’t ever buy a warranty with these people not to mention…. They said in the begging that a repair only takes 2-5 days tops. It’s going on 3 weeks for me. The people who’s in charge of “ Repairing laptop obviously doesn’t know how to fix a laptop. Never again!
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Ripoff. Worthless. No help.
Dont bother. They wont do anything to help you. They will try to force you to make an account to file a claim then sell your information. Then they will tell you to f off and contact the manufacturer. Worthless.
Sign in cycle repeating
Doesn’t matter if I just signed into the app, it just keeps going back to the screen asking me if I want sign in or setup a new account. I use a password manager that auto-inputs the credentials. So, it’s not user error. Maybe 1 in 10 times it’ll actually sign in.
