Useful, but…
This app generally meets my needs. But, the inability to modify the start screen frustrates me. When I open it to check the status of my IRA I have to ignore the large ad in the center of the page encouraging me to open an IRA. I am retired, I am already a customer with an IRA, why am I not able to permanently dismiss that suggestion? Similarly I have to ignore the invitation to set goals. I have goals set with my advisor. I do not want to enter them to satisfy an App. Let me delete it.
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Excellent, it does what it needs to do
Great app, it keeps me informed and up to date on my account. It does what it needs to do. The Website is more complete, but this app is a great tool to have 24/7. It is easy to navigate and is clear displaying the information you seek.
Simple to navigate
Benn using this app for several years. It is extremely easy to navigate. However, I hate it when they change things and it takes a while to find everything. Stop changing things and only add things germane to the pages that are there.
Clear and Easy To Use
I have used this app for several years now, and it’s my go-to. I like being able to check my balance, move funds around and change my allocation all from the app.
Great option
I’ve used the app for quite a while and have found it a quick and easy way to review my account. So much easier than going to the website to quickly review my account status.
Highly functional, user friendly
This is the best financial services app I have at this time. It is fast, allows me to access most of the information I need efficiently, and seems to be secure. Some features, e. g. access to forms, are not available on the app, but otherwise it is fine.
Poor design
Difficult to get the information I need. Not intuitive. Designed by those in the inside with knowledge of how it works. Those of us outside that circle have a difficult time finding things. Suggest having a user, perfectly a retiree on the design committee. Even the website is terrible. Old site was much better. Every designer thinks they are the only site a person uses. Most people use multiple sites and cannot remember all the intricacies of each site.
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Brokerage section needs help.
I know TIAA isn’t the best to use for brokerage apps but my work retirement is through TIAA so I like to use it so all my mo he is in one spot. I feel like it would be hard to be more like TD Ameritrade app. There is no option to buy or sell options either that goes for the app or website. If you want to know how an individual stock is doing since you bought it you have to click on it then an expand arrow to see, instead of a day gain/ total gain page like TDA.
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App great. Not bank
The app works fine for me. I have no issues with it. However, as large banks go, I find this one feels rather archaic. Is it run by old men who have not kept up? I really am shocked how slowly respond to messages about problems. Their Zelle policies are especially frustrating. No other bank I have used imposes the arbitrary limit of $250 per transaction. I feel treated like an irresponsible child around that issue by this bank and its silly policies.
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New Features make it even better
Easy to understand and use, bill pay capabilities and transfer between accounts work great. New feature to sneak peak balance just added. Deposit via phone camera improved; works great!
