Leave a Review SNCF Connect
Too much advertisement and not User friendly
Comparing this to trenitalia ,
The Italian one is way better for hundred of years, this app has advertisements I don’t know why , the purpose should be gaining money selling tickets not with google ads and occupying users screen with big ads , and this doesn’t help at all user experience.
This should be simple and objective.
I don’t have a way to save my friends details or pay with my wallet registered CC .
Not easy to identify the main stations in a city that has more than one. France has less trains timetable which doesn’t help and I filter the time to start showing trains available and that doesn’t work . It shows the trains they want starting way later than the time I selected
In the filter.Show lessProc it-br
Purposely designed to make you spend more than necessary
The SNCF in its desperate tactics to take every last penny from you will show you unoptimised train rides that cost more and sometimes take longer. If you have a long voyage, the only way to get a fair price is to compare all of the possible stations where you can transfer between the component rides. Time consuming but worth it. I have found many but I’ll give a clear example: Nice : Lille. If you just put in those cities, with my “Carte Liberté”, the cheapest ride I’m offered is a €66 ride. However, if I buy a train from Nice : Aix and Aix : Tourcoing - €29, one hour shorter. Note that the start of the trip is actually on the same train but isn’t proposed. So spending €400 on a carte liberté isn’t enough. You still have to do your own price optimisation. Shame on this company.Show lessguess!!!
Outstanding
Really the gold standard for train travel. Airlines have really been way ahead in the past for functionality, ease of use and performance, but this app has virtually everything you need to manage your travel, from search, purchase, track and status. And considering French isn’t my first language (évidemment!) the ease of use is more impressive. The only knock would be it doesn’t seem to be offline-first design; could be a bit tighter in terms of network vs local data. Still, great app, and a real lifesaver for traveling in France.Show lessTheKevinish
Developer Response
Bonjour TheKevinish, je suis ravi d'apprendre que votre expérience avec notre appli vous satisfait! Bonne journée, l'équipe SNCF Connect. 🙂Easier to use after trial and error
As a first time user this was a little difficult navigating when I began searching train connections for an upcoming trip to France. However, once I got the hang of booking train tickets for the first leg of our trip the last two were much easier. Like most everything, time and patience when learning something new.Show lessB3degree
Developer Response
Bonjour B3degree, je suis ravi d'apprendre que vous ayez pu trouver vos marques sur notre appli! Bonne journée, l'équipe SNCF Connect. 🙂What is the next step?
I have purchased 6 round trip tickets from Paris Montparnasse to Bordeaux, paid for the tickets and would like to know what the next step is. I was expecting my tickets to arrive into the wallet of my I-phone. I got an e-mail from SNCF. The app is very vague in this manner should be more specific as to what is going to happen.Show lessMikeRozanoff
Developer Response
Bonjour MikeRozanoff, les billets normalement s'importent automatiquement dans votre Wallet après achat. Le cas contraire, n'hésitez pas à nous contacter au 01 84 90 90 90 (tous les jours de 8h à 20h). Un conseiller pourra alors vous aider! Bonne journée, l'équipe SNCF Connect. 🙂Perfect for up-to-the-minute train updates
If French comprehension is not your best skill this app is invaluable for up to the minute updates. It saved us time, confusion and anxiety on figuring out why our train was not showing up in the board, or when we had to got off our train and switch to another at the last minute. It sends you English text updates so there’s no panic with what’s going on.Show lessTalesfromtheBigTomato
Developer Response
Bonjour TalesfromtheBigTomato, je suis content d'apprendre que notre appli ait pu vous aiguiller au mieux! Bonne journée, l'équipe SNCF Connect. 🙂Not an official SCNF app
Do not be fooled- this is NOT an official app for SCNF. The company is called Ouigo, masquerading as an official SCNF affiliate using SCNF Connects for its name .If you need to make any changes or cancel it is virtually impossible, and not all options that are on the SCNF schedule show up. You cannot may any changes to a Ouigo ticket at an SCNF office. If you need to call them, you cannot use WhatsApp. And if you want to email them- there is no way to actually do that. The option to email is just a dead end. I do not recommend this App at all- you are better off going to the SCNF offices or train stations to buy your tickets .Show lessL201097
Developer Response
Bonjour L201097, je vous confirme qu'il s'agit bien de l'application officielle de revente de billets SNCF. La vente de billets OUIGO est également disponible sur notre plateforme : c'est le nom de notre branche commercial ferroviaire à bas coûts que nous proposons. Bonne journée, l'équipe SNCF Connect. 🙂Mostly useful, phone number issue
I’ve used this app to book several trips with no problem, but it just won’t take my phone number (I’m American +1). I select US, start typing, and after several digits it starts cutting off digits and changes my country. Oh well, created account and just get email alerts. Still very good app for planning trips in France.Show lessRaman Pfaff
Developer Response
Bonjour Raman, je suis ravi d'apprendre que votre expérience avec notre appli vous satisfait! Le problème de numéro de téléphone devrait être corrigé. Bonne journée, l'équipe SNCF Connect. 🙂Book a train trip?
Booking a train trip does not seem at all possible, if, say, I need to go out of France, on any day but today. Keeping my expensive senior card in the memory of the app seems impossible (isn’t that why we have computers?) as I’ve had to re-enter these excessively long numbers over and over each time I try (and can’t) book tickets. App doesn’t recognise cities located outside of France. Since I don’t carry my computer with me everywhere, the inability to use any one of the FIVE APPS to book a ticket is a serious inconvenience. The privatisation ISN'T WORKING. This will influence my vote in the forthcoming election. French/American citizen.
EDITED—-The retention of data appears to be FIXED and getting better. In addition, local data has been added. If there is local data added for all France, then this will be the BEST app for getting around France, from any POINT A to POINT B. Amazingly includes local buses, TER, and TGV. I eat my words above. Thanks.Show lessMakanda2
Developer Response
Bonjour Makanda2, nous mettons tout en œuvre afin de faciliter vos réservations et répondre aux besoins de nos voyageurs. Je vous remercie pour ce commentaire positif détaillé ! Bonne journée, l'équipe SNCF Connect. 🙂Great design
Love how easy and pain free it was to cancel my ticket! Wish changing seats didn’t require re-purchasing though!Ryan M
