SNCF Connect User Reviews

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  • Great app, works well

    I am 67 years old and was able to do advance reservations for train travel in France before arriving in the country. I created a profile and had no difficulty paying for my tickets! Smooth.
  • Hello stupid

    Sncf if you wish to sell a ticket from a foreign company like DB
    In Germany make sure you give the customer their boarding pass.
    Advising them to retrieve a ticket at the station like Frankfurt it is not only a waist of time but absurd and stupid. If you cannot offer this service please direct to the link like DB. A simple gesture to make you intelligent.
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  • App forces you to install update very frequently

    I open this app once a month and every time I want to do something I get an error message and forces me to update the app. Don’t be in a rush to do something when this happens. Quite frustrating.
  • Amazing

    Ok I never write reviews on apps but this app is seriously user friendly and so simple yet not boring.. it’s a perfect balance
  • Worked well for me in US

    Not sure why so many net reviews and comments about American cards - maybe developers fixed all the issues

    I. No problem setting up account. For US you do need to put the +1 in front of your phone number as indicated by format.

    2. Took my US Chase card no problem when manually entered. It could not scan the card, but that’s no big deal

    3. I was unable to add someone as my “travel partner” - it said something went wrong. But I could simply add another passenger and it promoted me for name info later which worked fine.

    4. I used the SNCF first to find what rain I wanted. When i said “buy” it flipped me to this app - not quite sure why i needed SNCF at all - but maybe easier trip planning
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  • Tickets don’t go to Wallet

    As many times I have tried to delete and download again, the tickets never make it to wallet and freezes the app. The latest version 63.1 is supposed to have fixed this. IT HAS NOT.
  • Name change

    I was booking a trip for me and my husband and accidentally put my name for both passengers. Now that train is sold out and I’m being told the only way I can change the name on his ticket is to cancel and rebook. I don’t want to lose his seat so we will just hope it all works out I guess.
  • Comments

    Sometimes confusing when adding a companion it looks like you are adding more people’s than you are.
  • E-ticket to Wallet

    There seems to be a problem getting the eTicket to do the wallet. When I go to do this my screen just freezes up and goes blank.?
  • Would be great if it recognized international mobile phones

    The app is expecting only French mobile phone numbers. A lot of customers are international or French people leaving abroad. Please make the update.

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