Leave a Review SNCF Connect
Fix the time zone & exchange error issues
I am shocked to see so many high reviews for this app. I often book my tickets from different time zones than France and the app converts the train times in the search results to my phone’s local time. This is a classic issue of not thinking about your customers - not a single well respected travel app does this as the booking should always be the time the train leaves. This makes things incredibly confusing and difficult to book. Secondly, the ability to exchange tickets doesn’t work - it errors out and the customer service leaves a lot to be desired. Very frustrating.Show lesstheinternationaltraveler
Developer Response
Bonjour theinternationaltraveler, nous mettons tout en œuvre afin de faciliter vos réservations et répondre aux besoins de nos voyageurs. Je vous rassure, nous prenons notes de vos remarques et les transmettons à nos équipes en charge du développement et de l'évolution de notre application. Bonne journée, l'équipe SNCF Connect.Not even able to log in or to create an account…
This app is terrible. Log in page is blank and to create an account there is error. I’m supposed to “come back later”. What if I need to book a train today?! Honestly voyages sncf was great. You have to change stuff all the time. Spend so much money for something that doesn’t even work. Such a shame. I booked tickets 4 times through omio before even knowing now it’s sncf connect. You’re not even in the first results on google.Show lessArnaud19855555
Zero support, less than zero
They have a “chat” support that might as well tell you to buggar off. There’s no way to get help. There’s no way to rebook. If you miss a train eat it. France at it’s finest. Why pretend to have an app and customer service when what you really want to do as an organization is make people wait in a never ending queue and tell them you can’t help them get to see their family? Rinse and repeat.Show lessmpstaton
Ease of use and convenient
I used the app from India before my trip to Paris. Well designed site and payment gateway options. Very clearly stated Cancellation/Change policies. Tickets bought from other sources can easily be imported..sapai72
SNCF oui
We’ve been booking through the app and the website says 2016. The improvements have always been helpful happily we have not had any errors or problems with our tickets when we buy in the United States and then collect them in Paris. so far I love the app it’s easy to book easy to find my trains and then review and decide what routes and times to take. well done to the SNCF staff!Show lessAlibi
More bike info
What about adding an icon on the train app that let’s you know if bikes are allowed or not?EWG59
Tricky-Tickies
Be careful of purchasing more tickets than you intend to purchase. If you do, you are likely to find no recourse either online or in person. Dispute with your credit card company of course, but it’s a hassle. Better if SNCF actually empowered employees to act on customers behalf. Next time, I’ll likely skip the app and revert to purchasing in person. The underlying issue is that the app is simply confusing…in any language.Show lessMikeMSY
Some good, lots of bad
Good: it works.
Bad:
Poor user interface and experience. For example, when I select a destination I should then automatically be asked for date and time, but no, I have to click first. And again when I select outbound date and time, I have to click inbound.
Also, city-to-station mapping is poorly executed. For example, when I select PARIS to AIX-EN-PROVENCE, I am only suggested routes with stops in Marseille. I have to manually select “Aix-en-Provence TGV” to discover nonstop routes.Show lessTeiki K
Excellent app for all ground transportation
Easy to understand. (English version). Easy to navigate and make reservation. Also extremely easy to make changes and get refunds.SeaLoon
Great app
Very good, makes travel easy. Wish it had a map though.isorad
