Leave a Review SNCF Connect
Nice app, cannot create account because of international phone number
That’s a big flaw. Hopefully you can fix and make more friendly for foreigners. This won’t let anyone with a North American phone number create an account because of the validation rules on the phone field.
Also consider labeling your fields for dates. I know you enter date/month/year in France, but in USA it’s month/date/year and it’s not unusual to see year/month/date in Canada. So it’s a bit of a guessing game without a label.Show lessJuweee
American in love
I love the SNCF app. I store my train tickets and use the app for the inspector while in transit. I can reserve train tickets. I have access to my VOYAGEUR account. Overall it’s a useful app to have if you travel on the French transit system frequently.John Elkh
Feedback from first time user.
First time using it as an English speaker, all worked well, options presented simply for easy review. Picked my train from de Gaulle airport to Limoges and paid it, all very efficiently. No first time intimidation.
Thanks.JKerav
Ease of use
A lot easier than online . Would recommendUniquely differenterer
Buggy UX
The app freezes on search. Switches between French and English, and is buggy.
Please do more Q&A before releasing. The point of a mobile app is to use it while moving and book a ticket efficiently. The app currently is slow and creates frustration. I had to use a laptop with full web experience to finalize. But lost the next train I wanted to get.Show lessbanifa
A bilingual option would be helpful! Also not user friendly
There should be a bilingual option with English for tourists.
Secondly when you change a search it is not very intuitive that the previous search has been saved and you need to delete it before you check out or you will have to pay for it.
ConfusingNinijee
Phone Number?
Very easy to use but no option if you do not have a french phone number (that I could see).Tankblack
Do not use
This app and company does nothing when you have a problem. The night before my scheduled SNCF train that I booked through OUI, I received notification that the station had a fire. Not only did they not help me find transportation, which cost me 650 euros for a plane ticket, they didn’t have any customer service available at 9:00 to help me find alternate methods. How frustrating in a foreign country.Show lessrickitude
Beware using an American credit card
I bought a train ticket using this service, which worked fine until my plane was delayed and I had to exchange my ticket. I tried exchanging it about 10 times and it never worked, I saw multiple errors, such as "transaction errors". However, even though the app never exchanged my ticket, I was charged 4 times for the exchange fee. I ended up cancelling and buying another ticket instead, with a different credit card. I had issues with this one too and tried to exchange it again and had the exact same issues with the other credit card. I had to spend 20 min on the phone to ask for these charges to be refunded, which they said they will.Show lessJonRaphael
