Leave a Review Mailchimp Email Marketing
Horrible customer service, exploitive billing practices - WARNING
Mailchimp is about ease of use for everything except canceling dormant accounts and ceasing billing upon repeated requests. Let’s say you don’t find their service helpful & do not use Mailchimp for several months but continue to pay. If you try to cancel they will insist you pay another month fees! After paying for and not using their service for over six months the least they could do is just stop billing upon request. Instead this sociopathic company will refuse to cancel your account until you fork over another month’s fees. RUN FAR FAR AWAY FROM THESE PEOPLEShow lessKittenC.
Love but difficult
Love the service, but using email templates is not user-friendly. One time the email looks good, the next time the borders don’t match up and things are very off. You should have some sort of wizard that will correct these things. When going into “help” it should be much easier than it is to find your issue. For example landing pages are amazing however the templates are very difficult and do not offer flexibility example you cannot size things properly.Show lessKBSWOW
Take your time!..M.C. is awesome!
Take your time as finding out how to work all the whistles and bells is a bittedtedious initially after you learn how to upload your CSV file then it’s just green lights from there.
Ease of use is a factor and I find it on the medium side but if you can program an iPhone you can master the Mailchimp App software. Great for communicating with Business at the lowest rate possible I do appreciate their free plan and plan to upgrade!. Thanks Mail Chimp❤️👍🏽💯Show lessSparky,
Meh
I really like having the option to reply to emails right from the app. But frequently, after I have responded through the app, the customer never receives the email. I will go through and respond to a bunch of emails, and find that a batch of them didn’t go through because several customers did not get the response, even though the response shows on my end. I also wish I could attach a picture to the email. Will that ever be an option?Show lessButtercream Bliss
Art newsletter
So easy to use in conjunction with CANVA app, supper happy. Artbyiraartbyira
Impossible to Use
I’ve used the web interface for a few years, and needed to send a simple e-mail to a group of people. Unfortunately it’s not possible to format text in the app, nor is it possible to edit subscribers. After an hour or so of frustration with random text selections, keyboard appearances and disappearances, and unintended duplication of text instead of the text box (to try and resolve the disaster of text formatting) I gave up.
Using the web interface on an iPad is no better, so I’ll be sending a late e-mail from my laptop instead. At least that works.Show lessKTM Gordo
Developer Response
Thank you for taking the time to share your thoughts. We'd love to get more info about what you're seeing to help improve the app. Would you mind reaching out to our Support Team to share more information? You can find details on how to reach them here: https://eepurl.com/dyimakApp!!! Love it
Before Mailchimp I used a different more popular email marketing company. However it was really inconvenient because I would use it from my laptop due the site being a limited on my phone. Well mail champ has an app which makes sending an email so convenient especially on the go.
The app has been a definite plus for my business.Show lessi 💜 thr app
Not Working Properly
I used to use MailChimp for my newsletter and loved it. I don’t know if it’s just this app or what, but it’s impossible to design professional-looking newsletters now. You can’t control the font size. There’s a way to set a heading as Heading 1, Heading 2, etc., but those don’t work. You can’t add images. There’s simply no control for it. The blocks for paragraphs are disgustingly awkward and, again, you can’t change the font.
After spending about forty minutes on a short newsletter that should have taken me ten minutes to throw together, I had some ugly, misshapen monster that I couldn’t send to customers. I have a new release today and can’t tell my customers. Just ugh.Show lessauntieomega
Developer Response
Thank you for taking the time to provide your review. We have good news! We are currently in the process of improving the editing experience in our app. Keep up with the latest Mailchimp app updates, and you should see improvements soon.Good, does what it says, buggy
Mail Chimp is pretty basic, could use more customizable features especially with the layout. It’s very buggy and laggy with the UI, so it’s kinda frustrating to work on longer projects to real get your vision across. If you’re not design oriented the lack of options and usability overall is probably helpful, but for me it’s a hindrance. Whatever, it’s a basically free service, so 4 stars.Show lessCarlyJo02
Fine but Annoying
It goes without saying that the browser version is great and far superior to the app. But because the browser version on my ipad safari (not sure if that’s apple or MC’s fault) acts strange, I’ve tried to use the app more. My two biggest annoyances is that when editing an email, the edit bar at the bottom keeps popping up and down. Sometimes it pops up and down so rapidly it feels like a joke. Just please pin it to remain there! It won’t ruin the aesthetic and the alternative is far worse! Also, when you edit a block and save it, you always get thrown to the top of the email. Minor annoyances overall but they add up to create a less than ideal user experience.Show lessRicky adfam
