Leave a Review MyFax App
Love it
I would highly recommend this to anyone on the go
It’s very convenient
10 stars if they had itPoohs ear
Re: it’s froze
It works perfectly, the only problem is that at the time of attaching a document sometimes it won’t let you attach a document. It’s gets froze. You need to delete the app and install it again to refresh it.Fresnoprincess
BEWARE: Criminal scam
Don’t be fooled. This app is a scam. App does not work.. never connects. Tried many times to fax to myself. Finally got it to send me a fax and it was blurry, illegible, and worthless. Canceled subscription right away and did not think about it. On my companies CC. 5 months later my company told me the CC was being charged monthly. Never received an invoice, bill, or receipt. They will steal and rob you. Canadian company scamming Americans. Reporting to BBB. Called them and They lied saying the sent a bill every month. THIEFs. I want my money back and am reporting to authorities.Show lessOCProfessional
Developer Response
Hello OCProfessional, this is not the experience we want you to have. Please email us at socialsupport@myfax.com so we may assist you further and resolve this issue for you. Thanks, ^DHImpossible to cancel
This has to be the worlds most crooked company. I’ve been trying to cancel this service for more than two months and I’ve even changed my credit card but again today another $24 bill for two months show up. You can’t cancel online only via phone which they never answer. Then their chat queues bounce you from sales to support for another 45 minutes. And still it’s not cancelled.Show lessNYC Cre8ive
Developer Response
Hello @NYC Cre8ive, this is not the experience we wanted you to have. We do offer a number of ways to cancel your MyFax service, including 24/7 phone support, live chat through the website and emailing us from the mobile App at ios@myfax.com. Please message us at socialsupport@myfax.com so we may look into this matter and assist you further. ^DHBEWARE!!! WONT STOP BILLING MY ACCT...
I signed up for pay per use and I can't get them to stop billing my acct for monthly membership that I DID NOT SIGN UP FOR!!
I can't get confirmation or response to my requests for removal of my info from their system. Trying to say they can only cancel if I call, to "confirm" my info for privacy protection. Very limited phone hours. I am not able to get thru and sit on hold during those hours in my schedule. It seems like it's all BS so they can keep stealing my money.Show lessileague
Used to be great. Now spotty. No help
Customer service is lacking. 2 multi page faxes never came through. Customer had successful transmittal each time. Almost cost me a lot of missed business.m sadl
Fax on the go
Best way to get and send faxes hands down. I’ve been a customer for over a decade and this is just an amazing company. If you want fast and reliable customer service and a product that is second to none, then My Fax is the product you want to use and it’s extremely affordable.Rudyram1157
Developer Response
Thank you @Rudyram1157 for the great feedback! We're glad to see you like the service! Should you require any assistance with the service or support using MyFax, please do not hesitate to let us know at socialsupport@myfax.com . Thank you, ^DHDoesn’t work
App closes by itself very often when you go to another app (to get fax number for example). Does not save to any drafts folder. You have to start all over.
.rtf will upload, but it won’t be sent (no error message, only to find out hours later, tried twice then exported to .pdf)
Their website is worse. Doesn’t work with safari. Firefox also bad.
I’ve been a customer for over 10 years maybe 15 and am about to move to another vendor. Only use every so often, and each time, issues.
Tech support is better than most, but the apps are archaic.Show lessThink Peace
Multiple problems with app
I have had multiple problem with the phone app. It doesn’t notify me that I have received faxes. When I go into my email and see there that I have faxes. I go into my app and nothing shows, not my phone number,
not my faxes. To make matters worse when I try and send a fax I get an error message that they are unable to do it.
I have sent many emails for help and the answers are the same. They are unable to recreate the problem. Offer the same solution delete app and reinstall. It DOESN'T WORK! The only reason I have this type of fax is to be able to receive and send faxes from my phone, which I’m unable to do.
I do not recommended this app for faxes. It’s not reliable.Show lessscoullides
Liars
Tried to cancel my subscription and get a refund for the months that I didn’t use, per their recording when you call the help line. Guy puts me on hold to talk to a manager, comes back and tells me no, can only do 1 month refund. So I ask to speak to his manager, he tells me there isn’t one there on the weekends.... ok so then who did you just put me on hold to talk to? He tells me he will transfer me, and then hangs up.
I will be reporting this app and the charges to my bank as fraud.Show lessSunflower91girl
